# Unable to access the URL

**URL:** <https://forum.katalon.com/t/unable-to-access-the-url/20658>\
**Category:** Web Testing\
**Tags:** katalon-studio\
**Created:** [March 7, 2019, 2:58am UTC](https://forum.katalon.com/t/unable-to-access-the-url/20658 "2019-03-07T02:58:15Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![hpulsford](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/hpulsford/32/2985_2.png) [@hpulsford](https://forum.katalon.com/u/hpulsford)\
**Post date:** [March 7, 2019, 9:07am UTC](https://forum.katalon.com/t/unable-to-access-the-url/20658/2 "2019-03-07T09:07:28Z")

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Can you pleases follow this and provide us with more information - we cant solve an issue with such little information

> [@\[TIP\] How To Help Us Help You!](http://forum.katalon.com/t/tip-how-to-help-us-help-you/12919/1):
>
> Yes, there are some pretty smart people on this forum. But even so, they/we are not magicians or wizards or gods. We can’t see your code. We can’t see your errors…
> 
> Remember: _We don’t even know what your application is meant to do even though it might seem perfectly obvious to you._
> 
> So relax. Follow the advice below and take the time to gather the information we need, before you start writing your post.
> 
> Here are some things you can do to _ **help us help you** _ …
> 
> 1 - **We need to see what you are dealing with**. Post a screenshot of the page that is failing in your first request for help. This will save your time, as well as ours…
> 
> 2 - Frequently, **we need to see the underlying HTML of the page**. Post the relevant section of HTML in your first request for help. This will save your time, as well as ours…
> 
> 3 - **We need to see the test case code you are having difficulties with**. Post the relevant lines of code in your first request for help.This will save your time, as well as ours.
> 
> 4 - **We need to see ALL errors from the console**. Post those too. And **copy-paste** them, don’t retype a brief version, paste the WHOLE ERROR MESSAGE. And again, do this in your first request for help. This will save your time, as well as ours.
> 
> 5 - **Tell us what else you have tried**. Tell us everything you tried to fix it yourself.
> 
> 6 - **Mention ANYTHING that you think might help**. There’s no such thing as too much information.

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