# Toogle Katalon AI Service at StudioAssist Disable at OS Windows, KATALON version 10x

**URL:** <https://forum.katalon.com/t/toogle-katalon-ai-service-at-studioassist-disable-at-os-windows-katalon-version-10x/166571>\
**Category:** AI & Agentic Testing\
**Created:** [February 27, 2025, 6:43am UTC](https://forum.katalon.com/t/toogle-katalon-ai-service-at-studioassist-disable-at-os-windows-katalon-version-10x/166571 "2025-02-27T06:43:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pti-dev05](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/pti-dev05/32/30227_2.png) [@pti-dev05](https://forum.katalon.com/u/pti-dev05)\
**Post date:** [February 27, 2025, 6:43am UTC](https://forum.katalon.com/t/toogle-katalon-ai-service-at-studioassist-disable-at-os-windows-katalon-version-10x/166571/1 "2025-02-27T06:43:18Z")

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Hello, I have account enterprise for katalon studio enterprise. I want to try using katalon AI for generate code and explain code, but the first time i want to try, katalon directing me to manage configuration studioassist. At windows at the same account, Katalon AI Service disable and i try at Macbooc, toogle is On

 ![image](https://europe1.discourse-cdn.com/katalon/original/3X/a/2/a24e1c39211e84bcb468a122dbdb46644044ddce.png)

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**Author:** ![Monty\_Bagati](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/monty_bagati/32/33047_2.png) [@Monty\_Bagati](https://forum.katalon.com/u/Monty_Bagati)\
**Post date:** [February 27, 2025, 7:22am UTC](https://forum.katalon.com/t/toogle-katalon-ai-service-at-studioassist-disable-at-os-windows-katalon-version-10x/166571/2 "2025-02-27T07:22:38Z")

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StudioAssist is not available for use when logging via License server and Offline license.

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**Author:** ![albert.vu](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/albert.vu/32/20595_2.png) [@albert.vu](https://forum.katalon.com/u/albert.vu)\
**Post date:** [February 27, 2025, 8:02am UTC](https://forum.katalon.com/t/toogle-katalon-ai-service-at-studioassist-disable-at-os-windows-katalon-version-10x/166571/3 "2025-02-27T08:02:26Z")

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Thank you Monty for pointing that out.

* * *

Hi there @pti-dev05, 👋

I found a documentation which has some more explanations down at the FAQs section, in particularly:

> “Your company turned off AI features at the Account level of Katalon. You might see a warning message when trying to use StudioAssist in this case. You will need to contact the Account Owner and turn AI features on to use StudioAssist again.”

So, I think that you may need to contact your Account Owner to see if they may have turned off this feature for all team members or not.

> **[StudioAssist in Katalon Studio | Katalon Docs](https://docs.katalon.com/katalon-studio/create-test-cases/studioassist-in-katalon-studio)**
>
> StudioAssist is an AI-powered assistant in Katalon Studio that enables testers to write automated tests more effectively and efficiently. StudioAssist is built based on OpenAI GPT API and capable of intelligent code generation and explanation.

* * *

Alternatively, as you’re one of our paid customer, you could also reach out to our Product Support team for more dedicated support via:

- **[For our paid users]** Creating a support ticket [here](https://katalon-inc.my.site.com/katalonhelpcenter/s/), or
- **[For both our paid & free users]** Send an email to: [support@katalon.com](mailto:support@katalon.com)

We hope this helps, 👍  
Albert