Yes, there are some pretty smart people on this forum. But even so, they/we are not magicians or wizards or gods. We can’t see your code. We can’t see your errors…
Remember: We don’t even know what your application is meant to do even though it might seem perfectly obvious to you.
So relax. Follow the advice below and take the time to gather the information we need, before you start writing your post.
Here are some things you can do to help us help you…
We need to see what you are dealing with. Post a screenshot of the page that is failing in your first request for help. This will save your time, as well as ours.
Frequently, we need to see the underlying HTML of the page. Post the relevant section of HTML in your first request for help. This will save your time, as well as ours.
Example HTML screenshot:
See section 8 below to learn how to do capture the live HTML from your browser.
We need to see the test case code you are having difficulties with. Post the relevant lines of code in your first request for help.This will save your time, as well as ours.
Example Test Case code:
We need to see ALL errors from the console. Post those too. And copy-paste them, don’t retype a brief version, paste the WHOLE ERROR MESSAGE. And again, do this in your first request for help. This will save your time, as well as ours.
PLEASE, always share the full exception text! (@Marek_Melocik)
Example Exception Text:
Notice the error above begins with “Caused by”. This information usually leads to a solution. For example, you could try pasting any key terms in the Katalon forum search bar. Perhaps someone else has had the same issue and the solution to your issue is just a few clicks away.
Sometimes, though rarely, the problem lies within Katalon itself. In those rare cases, the Katalon runtime log can prove very helpful (@ThanhTo). You can access the runtime log via the menu:
* If your runtime log is huge, please zip it before posting it!
If you’re having integration issues, (Jenkins et al), any relevant logs will help enormously. Again, post them in your first request for help.
Tell us what else you have tried. Tell us everything you tried to fix it yourself.
Mention ANYTHING that you think might help. There’s no such thing as too much information.
[Learning DevTools] is absolutely must-have knowledge for anyone trying to learn test automation. (@Brandon_Hein)
You can follow THIS GUIDE to help you learn how to use DevTools.