[TIP] How To Help Us Help You! (My test is BROKEN! NOTHING WORKS!) [Updated Nov 2019]

new-users

#1

Yes, there are some pretty smart people on this forum. But even so, they/we are not magicians or wizards or gods. We can’t see your code. We can’t see your errors…

Remember: We don’t even know what your application is meant to do even though it might seem perfectly obvious to you.

So relax. Follow the advice below and take the time to gather the information we need, before you start writing your post.

Here are some things you can do to help us help you

  1. We need to see what you are dealing with. Post a screenshot of the page that is failing in your first request for help. This will save your time, as well as ours.

  2. Frequently, we need to see the underlying HTML of the page. Post the relevant section of HTML in your first request for help. This will save your time, as well as ours.

    Example HTML screenshot:


    See section 8 below to learn how to do capture the live HTML from your browser.

  3. We need to see the test case code you are having difficulties with. Post the relevant lines of code in your first request for help.This will save your time, as well as ours.

    Example Test Case code:
    image

  4. We need to see ALL errors from the console. Post those too. And copy-paste them, don’t retype a brief version, paste the WHOLE ERROR MESSAGE. And again, do this in your first request for help. This will save your time, as well as ours.

    PLEASE, always share the full exception text! (@Marek_Melocik)

    Example Exception Text:



    Notice the error above begins with “Caused by”. This information usually leads to a solution. For example, you could try pasting any key terms in the Katalon forum search bar. Perhaps someone else has had the same issue and the solution to your issue is just a few clicks away.

       .

    Sometimes, though rarely, the problem lies within Katalon itself. In those rare cases, the Katalon runtime log can prove very helpful (@ThanhTo). You can access the runtime log via the menu:

       image

     * If your runtime log is huge, please zip it before posting it!

  5. If you’re having integration issues, (Jenkins et al), any relevant logs will help enormously. Again, post them in your first request for help.

  6. Tell us what else you have tried. Tell us everything you tried to fix it yourself.

  7. Mention ANYTHING that you think might help. There’s no such thing as too much information.

  8. Finally, many of the points above rely on YOU understanding how to use the Browser Developer Tools (aka DevTools).

      



    [Learning DevTools] is absolutely must-have knowledge for anyone trying to learn test automation. (@Brandon_Hein)

    You can follow THIS GUIDE to help you learn how to use DevTools.


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waitForElementVisible() produces false fails
How to verify option is already selected
Checking text formatting
loading a local image file causes my script to hang
Waiting too long when redirecting to URL
Object Spy and record
Testing night mode on a website
Cannot read an object while executing if the button is not click in HTML.
How to find out random id's
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Browser closing
How to use Selenium webdriver and webElement in Katalon Studio 6.1?
How to automate this?
Problem with SSN field
Problem with SSN field
Unable to create global variable on the fly
Typing variable(s) from Array not working. Selenium works just fine though
Visible vs Present and scrollTo
Pulling down PDF documents
Click li_XXX Not Working on Playback
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Internet explorer error - incorrect JSON status mapping for 'no such window'
Katalon Cucumber - Ambiguous Step Definitions Exception. Please help!
unable to execute test script
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Editing objects inside iframe
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Negative Login test in Katalon Studio
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quantity Increment
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ChromeDriver and related test frameworks to prevent access by malicious code
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www.google.com/gmail
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i am getting error while installing the katalon studio :
Need Help with one Step
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Multiple Upload functionality
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Wait After Send Keys Causes Clear Text To Fail
Simple web testing, work for Chrome but not for IE
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Unable to create an object following install of 6.1.0 build 1
Sharing testcases in the team
Inspect Web element
Automatisation Standalone App via son DEV MODE
Error Web Testing
Unable to record
Clicking on a field with a randomly-generated number
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Object Size issue
Issues when executing headless tests
Unable to Click an Object when its Clickable
Web Testing: No capture with IE11
Unable to Enter Username
How to resolve this problem? - Unable to select option by value
Unable to load excel file to Test Data file
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enter data in select2-selection
unable to access the URL
Word Document can't opened after capturing the Screenshots
Drop down are not capturing as Select_object
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Uploading a .csv file from my local on chrome browser
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Ie explorer not working
I can't click on label a Often!
Last step always fails
loading a local image file causes my script to hang
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Set proxy and user agent with external libraries?
During the execution, the value is entering partially from the varibale field.
Past data that changes every time in URL
Unable to Record infragistics web Numeric Fields using Katalon Recorder
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Issue with wait methods
Dropdown automation issue
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FAILED because (of) (Stack trace: com.kms.katalon.core.exception.StepFailedException: Unable to set
error after running a webrecord
Test object with id 'Object Repository/' does not exist.
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How to pass value from @BeforeTestCase to @AfterTestCase (Test Listeners)
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Switch button - Element not found
Katalon throws NullPointerException
Drag Drop options
Can't get text from popup on website
Unable to run main class of external jar using katalon
setText for password error
Error to katalon obtaining action
Form Errors in Date fields
After add duplicate test cases in single test suite getting "Invalid test suite" error while execution of test suite
Overzealous Moderators / Admins
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Test object with id 'Object Repository/' does not exist
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Alert message or pop up
Issues with drop-down selection
How to Handle Dynamic Object
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Verify disabled Input Element
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Scroll in bootstrap modal
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Unable to click on button when the date picker is appeared on the screen
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Radio button testing
#2

Upvoted.


#3

Suggestion; everytime you ask someone for a screenshot send them to this page, eventually everyone will see it?


#5

Thanx Russ, +1


#6

Voted on this.

Just to add, that every problem description should be precise so that we can asses the problem with ease.

:slight_smile:


#7

+1 Thank you so much !


#13

I’ve had so many chances to link to this topic that you’d almost think the majority of Katalon users work in QA or something…


Not able to click on Button Using Katalon studio
Any one can help me to automate windows security pop up
Test Listeners not Working in CMD mode
Selenium.getText for hidden element
How to use one continues flow for all mobile test excecution in katalon?
#17

Well, yeah. The topic is comprehensive :slight_smile:


Version 6.1.3
#22

I just wanna add another point.

Often times errors have been encountered and resolved, so I would add an elaboration on @Russ_Thomas’s point 6 :

  • When there’s an error in the console log, try to look for the text Caused by: some reasons and copy and paste that text in the forum’s search bar, try out some solutions and mention them.

#23

Thanks, Thanh! Actually that’s exactly why I visited this topic to add this information. Most of (or maybe all) Katalon exceptions are internal StepFailedException, which does not say much. Please, always share full exception text, it is much more helpful than only first few rows.


The excle has row limits
#29

Is there a way to open downloaded Excel file and Edit the Excel file (Importing data through ADF DI in Oracle fusion application)