[TIP] How To Help Us Help You! (My test is BROKEN! NOTHING WORKS! PLEASE HELP ME!)



Yes, there are some pretty smart people on this forum. But even so, they/we are not magicians or wizards or gods. We can’t see your code. We can’t see your errors…

Remember: We don’t even know what your application is meant to do even though it might seem perfectly obvious to you.

So relax. Follow the advice below and take the time to gather the information we need, before you start writing your post.

Here are some things you can do to help us help you

  1. We need to see what you are dealing with. Post a screenshot of the page that is failing in your first request for help. This will save your time, as well as ours.

  2. Frequently, we need to see the underlying HTML of the page. Post the relevant section of HTML in your first request for help. This will save your time, as well as ours.

    Example HTML screenshot:

  3. We need to see the test case code you are having difficulties with. Post the relevant lines of code in your first request for help.This will save your time, as well as ours.

    Example Test Case code:


  4. We need to see ALL errors from the console. Post those too. And copy-paste them, don’t retype a brief version, paste the WHOLE ERROR MESSAGE. And again, do this in your first request for help. This will save your time, as well as ours.

  5. If you’re having integration issues, (Jenkins et al), any relevant logs will help enormously. Again, post them in your first request for help.

  6. Tell us what else you have tried. Tell us everything you tried to fix it yourself.

  7. Mention ANYTHING that you think might help. There’s no such thing as too much information.

Here are some things you can try yourself:

  1. If you have an error report in the console, look for any mention of “caused by:”. This information usually leads to a solution.

    You could try pasting any key terms in the Katalon forum search bar image above.

    If you are still unable to resolve the issue, by all means, post the console log as per item 4 above. (@ThanhTo)

    And PLEASE, always share the full exception text! (@Marek_Melocik)

How to get the text (case number) from Web UI
waitForElementVisible() produces false fails
How to verify option is already selected
Checking text formatting
loading a local image file causes my script to hang
Waiting too long when redirecting to URL
Testing night mode on a website
How to use Selenium webdriver and webElement in Katalon Studio 6.1?
Object Spy and record
Browser closing
Cannot read an object while executing if the button is not click in HTML.
How to find out random id's
How to automate this?
Issue with selecting option from dropdown
Deleting a record from gridview
Unable to find this random element location in katalon
Unable to clear browsing data in chrome version 73.0.3683.86 using katalon
Unable to pick up Google location on my website
Not able to execute Test Suite Collection
ChromeDriver and related test frameworks to prevent access by malicious code
Error on selecting an Element on page,
Error on selecting an Element on page,
create visual captcha solver script
Generate reports in katalon Studio
SelectOptionByValue not working
File download takes forever
Nested elements Looping
Cannot move past splash screen.
No such property: OTP for class: internal.GlobalVariable
Could not click IFRAME element due to hide
ConnectExcpetion on a simple Restful API test
Date picker selection
How to Handle Radio button for Articulate developed course
How to get html dynamic value
Replace the delay with another form of waiting
How to click a tooltip button
Problem related with "set text" in a field
Import Test Data into Web Application Testing
Import Test Data into Web Application Testing
How to open chrom with profile2
(MUST READ FIRST) Global Forum Rules
Hi I want to enter the order in
Chrome headless failed
How to spy the web dynamic control or data
Script runs sometimes - sometimes it doesn't run
Element is clickable but not interactable
Not able to find elements using katalon
Set Text failing
使用 getDescription()时报错
Few steps are skipping , while running the test case
Better use of katalon studio
unable to create Project
Handle Response Messages
Not able run the action click a span_close object
i tried to run the web application on devices using katalon
Xpath in groovy script
Not able to test on chrome version greater than 73.
Print and use a number
webdriveragent exceptions .. can anyone can help me out
close native window
i am getting error while installing the katalon studio :
Need Help with one Step
After recording, the playback is breaking on the way and giving errors that were not there while recording.
Katalon is not able to record any element inside the iframe....it looks disabled
Multiple Upload functionality
Mobile.scrolltotext sometimes work and not work
Wait After Send Keys Causes Clear Text To Fail
Simple web testing, work for Chrome but not for IE
Having issues Clicking Accordion
Unable to create an object following install of 6.1.0 build 1
Sharing testcases in the team
Inspect Web element
Automatisation Standalone App via son DEV MODE
Error Web Testing
Unable to record
Clicking on a field with a randomly-generated number
Web Rocorder is not at all opening
Katalon unable to create Test Object
Element not visible and may not be manipulated
Test Run hangs after executing few steps without giving any error
Test Case don't launch
I am not able to click on a web element in salesforce lightning application
Object unrecognized from object repository
Katalon Studio: run on active browser
How to select an option from this type of drop-down
Receive an Email and click a link?
Object with same name is not able to be clicked on multiple times in Katalon Studio
Can not record web, grey layer over whole page and id("katalon") only identified
Katalon Studio 6.1.0 - I am not able to run any request/test
How to get absolute xpath from webElement
Unable to test local website
IE 11 Recording and Running problem
[ws] Verify Element Property when property appear multiple times
Object Size issue
Issues when executing headless tests
Unable to Click an Object when its Clickable
Web Testing: No capture with IE11
Unable to Enter Username
How to resolve this problem? - Unable to select option by value
Unable to load excel file to Test Data file
How to open chrome with extensions and close their intro page
enter data in select2-selection
unable to access the URL
Word Document can't opened after capturing the Screenshots
Drop down are not capturing as Select_object
SalesForce Lightening App- Unable to click an option from the submenu
Test execution clicks element and opens blank new window
How to get list of found TestObjects
Any way to test Single Sign on Apps ? any workaround or help would be appreciated
Any way to test Single Sign on Apps ? any workaround or help would be appreciated
Uploading a .csv file from my local on chrome browser
Cannot choose option from drop down menu generated by Oracle Policy Automation (OPA)
Ie explorer not working
I can't click on label a Often!
Last step always fails
loading a local image file causes my script to hang
How to Past token (link that changes every time) to URL?
Request: More reliable "Record" feature, global variables that work across multiple tests, test run speed control
Set proxy and user agent with external libraries?
During the execution, the value is entering partially from the varibale field.
Past data that changes every time in URL
Unable to Record infragistics web Numeric Fields using Katalon Recorder
Here we are unable to record the alert present in the screen and Unable to identify whether alert is present in the screen
Is Katalon can used in testing Browser based Slot Machines?
What value should I pass for "browserType" if I have to run API test through command line ?
No Variables Listed When Using the List Variable
Clicking on links in Kendo Data Grid
How to upload Image (jpg) in windows operating /Mac system
Passsword strength meter validation
How to select and click an element without the ID
Unable to click or check a check box
Error while running Global variable script
Shadow dom structure is not working which is shown in the demo
Issue with wait methods
Dropdown automation issue
How to select an element inside of Angular ng-repeat
Wait until icon is not present
FAILED because (of) (Stack trace: com.kms.katalon.core.exception.StepFailedException: Unable to set
error after running a webrecord
Test object with id 'Object Repository/' does not exist.
Add jortho spelling checking library in katalon studio
Wait commands doesn't wait enough time
unable to execute test script
WaitforElementVisible is not working and Unable to get text using WebUI.getText
Katalon don't interact with device at first launch of test case/test suite
Switch button - Element not found
Katalon throws NullPointerException
Drag Drop options
Can't get text from popup on website
Unable to run main class of external jar using katalon
setText for password error
Error to katalon obtaining action
Form Errors in Date fields
After add duplicate test cases in single test suite getting "Invalid test suite" error while execution of test suite
Overzealous Moderators / Admins
How to connect db2
Sendkeys is not working in a Test Case when I call it as a function in a different Test case
Test object with id 'Object Repository/' does not exist
How to pass value from @BeforeTestCase to @AfterTestCase (Test Listeners)
Unable to handle upload file button
Editing objects inside iframe
Get text from the header and validate the text as expected
Locator property 'contains' no longer works in 6.3.x
Negative Login test in Katalon Studio
How to resolve encrypted password for webservice call
is possible protect a script?
Get text and set it to a textbox
Cannot able to login to the Web UI when i use Spy Web to record my test case
Impossible to check or uncheck
Unable to run the script
Global Variables method in Keywords have to be to be called to use it
Custom desired args selenium grid
Verfiy changing values in the UI after clicking different tabs
Unable to click on edit link, it says unable to find the element located by xpath
Element is clicked on katalon studio but its not clicked on chrome
Java errors in Saleforce
quantity Increment
How to connect the device by katalon?
How to call next data in excel testdata?
Clicking by Coordintaes



Suggestion; everytime you ask someone for a screenshot send them to this page, eventually everyone will see it?


Thanx Russ, +1


Voted on this.

Just to add, that every problem description should be precise so that we can asses the problem with ease.



+1 Thank you so much !


I’ve had so many chances to link to this topic that you’d almost think the majority of Katalon users work in QA or something…

Not able to click on Button Using Katalon studio
Test Listeners not Working in CMD mode
Any one can help me to automate windows security pop up
How to use one continues flow for all mobile test excecution in katalon?
Selenium.getText for hidden element

Well, yeah. The topic is comprehensive :slight_smile:

Version 6.1.3

I just wanna add another point.

Often times errors have been encountered and resolved, so I would add an elaboration on @Russ_Thomas’s point 6 :

  • When there’s an error in the console log, try to look for the text Caused by: some reasons and copy and paste that text in the forum’s search bar, try out some solutions and mention them.


Thanks, Thanh! Actually that’s exactly why I visited this topic to add this information. Most of (or maybe all) Katalon exceptions are internal StepFailedException, which does not say much. Please, always share full exception text, it is much more helpful than only first few rows.

The excle has row limits