# Team - Agents **URL:** \ **Category:** Miscellaneous\ **Created:** [July 11, 2019, 7:30am UTC](https://forum.katalon.com/t/team-agents/29484 "2019-07-11T07:30:28Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![system](https://europe1.discourse-cdn.com/katalon/original/3X/d/5/d55596ab02785a255798e87ede769734747b30c4.svg) [@system](https://forum.katalon.com/u/system)\ **Post date:** [July 11, 2019, 7:30am UTC](https://forum.katalon.com/t/team-agents/29484/1 "2019-07-11T07:30:28Z")
* * * This is a companion discussion topic for the original entry at [https://docs.katalon.com/katalon-analytics/docs/agents.html](https://docs.katalon.com/katalon-analytics/docs/agents.html) ---
**Author:** ![sarzamas](https://avatars.discourse-cdn.com/v4/letter/s/a6a055/32.png) [@sarzamas](https://forum.katalon.com/u/sarzamas)\ **Post date:** [November 20, 2019, 10:55am UTC](https://forum.katalon.com/t/team-agents/29484/2 "2019-11-20T10:55:51Z")
Hi, I have signed into TestOps cabinet using private account ([xxx@gmail.com](mailto:xxx@gmail.com)) I can manage my organization, team, project… but on my Team page view there is no any option like **Agents** \> **Agent Installation Package** I with to evaluate the tool but can’t do it My Subscriptions page do not show any trial license only paid plans information (I did not buy any) What I need to do to get trial access to Agent downloading and running in TestOps env? ---
**Author:** ![michael.pellegrino](https://avatars.discourse-cdn.com/v4/letter/m/dc4da7/32.png) [@michael.pellegrino](https://forum.katalon.com/u/michael.pellegrino)\ **Post date:** [November 21, 2019, 11:39am UTC](https://forum.katalon.com/t/team-agents/29484/4 "2019-11-21T11:39:44Z")
Hi @sarzamas , Agents section is located inside Projects, not inside Teams. ---
**Author:** ![jacob.william](https://avatars.discourse-cdn.com/v4/letter/j/d78d45/32.png) [@jacob.william](https://forum.katalon.com/u/jacob.william)\ **Post date:** [December 23, 2019, 6:49am UTC](https://forum.katalon.com/t/team-agents/29484/5 "2019-12-23T06:49:52Z")
Hi, I have downloaded the Agent for Windows OS and launched the start.bat file as instructed in Katalon Docs but i’m getting the below error. [2019-12-23T11:09:30.239] [INFO] katalon - Agent started @ Mon Dec 23 2019 11:09:30 GMT+0530 (India Standard Time) [2019-12-23T11:09:30.276] [INFO] katalon - Loading agent configs @ C:\Chrome\_Agent\_1\agentconfig [2019-12-23T11:10:30.287] [INFO] katalon - Requesting new access token… [2019-12-23T11:10:51.334] [ERROR] katalon - { Error: connect ETIMEDOUT 54.210.241.240:443 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1158:14) errno: ‘ETIMEDOUT’, code: ‘ETIMEDOUT’, syscall: ‘connect’, address: ‘54.210.241.240’, port: 443 } [2019-12-23T11:10:51.340] [ERROR] katalon - { Error: connect ETIMEDOUT 54.210.241.240:443 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1158:14) errno: ‘ETIMEDOUT’, code: ‘ETIMEDOUT’, syscall: ‘connect’, address: ‘54.210.241.240’, port: 443 } Is there any thing like licence validation stopping this action. **Note** : licenseServer.properties file has not created in my local machine. Kindly help me to resolve this problem. Thanks! ---
**Author:** ![jacob.william](https://avatars.discourse-cdn.com/v4/letter/j/d78d45/32.png) [@jacob.william](https://forum.katalon.com/u/jacob.william)\ **Post date:** [December 23, 2019, 6:49am UTC](https://forum.katalon.com/t/team-agents/29484/6 "2019-12-23T06:49:55Z")
Hi, I have downloaded the Agent for windows OS and launched the start.bat file but I’m getting below error in terminal. Is there any license policy blocking this activity. Note: **licenseServer.properties** file has not created in my local machine. ---
**Author:** ![jeremy.harris](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/jeremy.harris/32/12991_2.png) [@jeremy.harris](https://forum.katalon.com/u/jeremy.harris)\ **Post date:** [December 1, 2020, 11:58am UTC](https://forum.katalon.com/t/team-agents/29484/7 "2020-12-01T11:58:38Z")
Heads up - looks like the links are broken. ---
**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\ **Post date:** [December 4, 2020, 9:20am UTC](https://forum.katalon.com/t/team-agents/29484/8 "2020-12-04T09:20:26Z")
Hi @jeremy.harris, The document link is normal. Can you please check this again? ---
**Author:** ![reginayang](https://avatars.discourse-cdn.com/v4/letter/r/bcef8e/32.png) [@reginayang](https://forum.katalon.com/u/reginayang)\ **Post date:** [December 28, 2020, 8:49am UTC](https://forum.katalon.com/t/team-agents/29484/9 "2020-12-28T08:49:24Z")
## hi i have the same problem how can i do ? [2020-12-28T16:44:29.644] [INFO] katalon - Getting server profiles… [2020-12-28T16:44:29.666] [INFO] katalon - Requesting new access token… [2020-12-28T16:44:50.711] [ERROR] katalon - { Error: connect ETIMEDOUT 35.170.184.99:443 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1107:14) errno: ‘ETIMEDOUT’, code: ‘ETIMEDOUT’, syscall: ‘connect’, address: ‘35.170.184.99’, port: 443 } [2020-12-28T16:44:50.712] [ERROR] katalon - { Error: connect ETIMEDOUT 35.170.184.99:443 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1107:14) errno: ‘ETIMEDOUT’, code: ‘ETIMEDOUT’, syscall: ‘connect’, address: ‘35.170.184.99’, port: 443 } [2020-12-28T16:44:50.732] [ERROR] katalon - { Error: connect ETIMEDOUT 35.170.184.99:443 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1107:14) errno: ‘ETIMEDOUT’, code: ‘ETIMEDOUT’, syscall: ‘connect’, address: ‘35.170.184.99’, port: 443 } [2020-12-28T16:44:50.740] [ERROR] katalon - Cannot send agent info to server: { Error: connect ETIMEDOUT 35.170.184.99:443 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1107:14) errno: ‘ETIMEDOUT’, code: ‘ETIMEDOUT’, syscall: ‘connect’, address: ‘35.170.184.99’, port: 443 } ---
**Author:** ![vwssum](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/vwssum/32/16104_2.png) [@vwssum](https://forum.katalon.com/u/vwssum)\ **Post date:** [October 11, 2021, 8:45am UTC](https://forum.katalon.com/t/team-agents/29484/10 "2021-10-11T08:45:13Z")
I got the same error. It seems the product doesn’t work as expected. Any hints from existing users or Katalon developers? ---
**Author:** ![divya.madari1](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/divya.madari1/32/16104_2.png) [@divya.madari1](https://forum.katalon.com/u/divya.madari1)\ **Post date:** [November 9, 2021, 7:15am UTC](https://forum.katalon.com/t/team-agents/29484/11 "2021-11-09T07:15:45Z")
Hi, I am facing the below issue after configuring the runs, [2021-11-09T06:10:33.764Z] [INFO]: Triggered by Katalon Agent v1.7.1. [2021-11-09T06:10:33.766Z] [INFO]: Agent server: [https://analytics.katalon.com](https://analytics.katalon.com) [2021-11-09T06:10:33.766Z] [INFO]: Agent user: _ **@**.com [2021-11-09T06:10:33.767Z] [INFO]: Cloning from [https://bitbucket.org/](https://bitbucket.org/)_**/myprojectname (refs/heads/master) into D:\KatalonAgent\tmp\2021.11.09-11.40–31572-\*\*\*\*\*\*\*\*\*\*\*\myprojectname. It may take a few minutes. [2021-11-09T06:10:33.771Z] [ERROR]: Error: spawn git ENOENT at Process.ChildProcess.\_handle.onexit (internal/child\_process.js:240:19) at onErrorNT (internal/child\_process.js:415:16) at process.\_tickCallback (internal/process/next\_tick.js:63:19) { “task”: { “commands”: [ “clone”, “–depth”, “1”, “–branch”, “master”, "https:// **_:_** @bitbucket.org//myprojectname", "D:\KatalonAgent\tmp\2021.11.09-11.40–31572- **\*_** \**_" ], “format”: “utf-8” } } Can someone guide me on resolving this