# Spy Web - Record Web does not work with FireFox **URL:** \ **Category:** Web Testing\ **Tags:** katalon-studio\ **Created:** [April 17, 2018, 8:03am UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306 "2018-04-17T08:03:32Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Gabor\_Maroti](https://avatars.discourse-cdn.com/v4/letter/g/22d042/32.png) [@Gabor\_Maroti](https://forum.katalon.com/u/Gabor_Maroti)\ **Post date:** [April 17, 2018, 8:03am UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/1 "2018-04-17T08:03:32Z")
Hi Everyone! I am new to Katalon, just downloaded it on a virtual machine (Windows 10 x64). I have Java JDK 10, fresh installed. I try to open the default url with Spy Web ([http://demoaut.katalon.com/](http://demoaut.katalon.com/)) using Firefox and I got an error message ![](https://s3.amazonaws.com/katalon-forum/editor/ea/2g8avo8mmtzv.png "Image: https://s3.amazonaws.com/katalon-forum/editor/ea/2g8avo8mmtzv.png") Website is opened in the background. When I try to use Record Web, the same error occurs when I stop the recording. Is it only me? 🙂 BR Gabor [grafik.png](https://s3.amazonaws.com/katalon-forum/editor/ea/2g8avo8mmtzv.png) ---
**Author:** ![Jed\_Alger](https://avatars.discourse-cdn.com/v4/letter/j/a87d85/32.png) [@Jed\_Alger](https://forum.katalon.com/u/Jed_Alger)\ **Post date:** [June 13, 2018, 1:05pm UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/2 "2018-06-13T13:05:37Z")
I am also experiencing this issue. ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [June 14, 2018, 4:04am UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/3 "2018-06-14T04:04:26Z")
Which version of Firefox are you using on your virtual machine? Firefox 56+ is required [https://docs.katalon.com/display/KD/Supported+Environments](https://docs.katalon.com/display/KD/Supported+Environments) ---
**Author:** ![Jed\_Alger](https://avatars.discourse-cdn.com/v4/letter/j/a87d85/32.png) [@Jed\_Alger](https://forum.katalon.com/u/Jed_Alger)\ **Post date:** [June 15, 2018, 12:15pm UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/4 "2018-06-15T12:15:00Z")
I’m running Firefox Quantum v. 60.0.2 ---
**Author:** ![Shanna\_Long](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@Shanna\_Long](https://forum.katalon.com/u/Shanna_Long)\ **Post date:** [June 19, 2018, 8:20pm UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/5 "2018-06-19T20:20:46Z")
I am also experiencing this issue. I cannot use Firefox with record web or spy web. I am using the same version as stated above. v. 60.0.2 ---
**Author:** ![Claire\_Wimberly](https://avatars.discourse-cdn.com/v4/letter/c/b4bc9f/32.png) [@Claire\_Wimberly](https://forum.katalon.com/u/Claire_Wimberly)\ **Post date:** [June 19, 2018, 8:31pm UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/6 "2018-06-19T20:31:31Z")
I too am having this problem. I cannot record in Firefox (same version listed above by other users) or in Chrome. ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [June 20, 2018, 2:47am UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/7 "2018-06-20T02:47:53Z")
Please help to post Katalon Studio logs: [http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest](http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest) **## Katalon Studio logs:** Windows (\config\.metadata\.log): MacOS (file:///Applications/Katalon%20Studio.app/Contents/MacOS/config/.metadata/.plugins/org.eclipse.ui.workbench/log) ---
**Author:** ![Shanna\_Long](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@Shanna\_Long](https://forum.katalon.com/u/Shanna_Long)\ **Post date:** [June 20, 2018, 4:36pm UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/8 "2018-06-20T16:36:32Z")
Attached is the log file following these steps: On Windows 10 Katalon Studio v. 5.4.2 Build 1 Firefox v. 60.0.2 1. open spy web 2. select firefox and run 3. try to record element 4. close spy web window 5. receive empty error window [.log](https://s3.amazonaws.com/katalon-forum/editor/4g/kekhhvejstht.log) ---
**Author:** ![media](https://avatars.discourse-cdn.com/v4/letter/m/e47774/32.png) [@media](https://forum.katalon.com/u/media)\ **Post date:** [June 27, 2018, 3:38pm UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/9 "2018-06-27T15:38:43Z")
Same issue as Shanna Long here too. Futhermore with chrome when i record an element the marker flash green but nothing is recorded in the spy web / recorder window. There is no log for this behaviour in my project ---
**Author:** ![Shanna\_Long](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@Shanna\_Long](https://forum.katalon.com/u/Shanna_Long)\ **Post date:** [June 28, 2018, 2:02pm UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/10 "2018-06-28T14:02:15Z")
> [media](https://forum.katalon.com/profile/8485/media) said: > > Same issue as Shanna Long here too. > > Futhermore with chrome when i record an element the marker flash green but nothing is recorded in the spy web / recorder window. > > There is no log for this behaviour in my project Media I see that as well if I do not have the Chrome browser in focus. If I click into the area that I am trying to record the objects in and then ‘mark’ them it captures just fine. Maybe this is the issue you are seeing with Chrome? I have verified that this is definitely NOT the issue in Firefox. If someone has any advice or a solution please advise. ---
**Author:** ![media](https://avatars.discourse-cdn.com/v4/letter/m/e47774/32.png) [@media](https://forum.katalon.com/u/media)\ **Post date:** [July 2, 2018, 8:32am UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/11 "2018-07-02T08:32:25Z")
> Shanna Long said: > > Media I see that as well if I do not have the Chrome browser in focus. If I click into the area that I am trying to record the objects in and then ‘mark’ them it captures just fine. Maybe this is the issue you are seeing with Chrome? If i don’t have the focus on the chrome window when i hit the mark shortcut the marker stay red without flashing. When i got the focus, the marker flash green but nothing is capture in the spy web window. I think there is a dependency for using the spy web and recorder tool. On my laptop everything run smoothly with katalon studio x64 5.3.0 / 5.3.1 / 5.4.2. On the desktop and laptop of my trainee, i got the issues described before with katalon studio x64 5.3.0 / 5.3.1 / 5.4.2. ---
**Author:** ![Shanna\_Long](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@Shanna\_Long](https://forum.katalon.com/u/Shanna_Long)\ **Post date:** [July 9, 2018, 6:41pm UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/12 "2018-07-09T18:41:05Z")
> [Vinh Nguyen](https://forum.katalon.com/profile/33/Vinh%20Nguyen) said: > > Please help to post Katalon Studio logs: [http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest](http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest) > > **## Katalon Studio logs:** > > Windows (\config\.metadata\.log): > > MacOS (file:///Applications/Katalon%20Studio.app/Contents/MacOS/config/.metadata/.plugins/org.eclipse.ui.workbench/log) I have attached the log as recommended, but have had no progress on finding a solution. Can someone please advise? ---
**Author:** ![Niveen\_Arafeh](https://avatars.discourse-cdn.com/v4/letter/n/dec6dc/32.png) [@Niveen\_Arafeh](https://forum.katalon.com/u/Niveen_Arafeh)\ **Post date:** [October 21, 2018, 8:48am UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/13 "2018-10-21T08:48:47Z")
Hi , I have faced same issue using Katalon studio version 5.8, spy web utility does not work using (Alt+’) function. **## Operating System:** Windows 10 **## Katalon Studio Version** :5.8 \*\*## Environment (for Web testing):\*\*Chrome and Browser version:69.0.3497.100 Waiting your kindly feedback. Thanks. ---
**Author:** ![Jyoshna\_Reddy](https://avatars.discourse-cdn.com/v4/letter/j/a698b9/32.png) [@Jyoshna\_Reddy](https://forum.katalon.com/u/Jyoshna_Reddy)\ **Post date:** [November 15, 2018, 3:47pm UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/14 "2018-11-15T15:47:44Z")
Still facing issue with spy and record for Firefox and Chrome also, nothing is captured for me ---
**Author:** ![jonathan.dasilva-ext](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@jonathan.dasilva-ext](https://forum.katalon.com/u/jonathan.dasilva-ext)\ **Post date:** [May 21, 2019, 3:48pm UTC](https://forum.katalon.com/t/spy-web-record-web-does-not-work-with-firefox/10306/15 "2019-05-21T15:48:42Z")
[.log.txt](https://europe1.discourse-cdn.com/katalon/original/2X/b/b4f33e45e671928fab9cdb0680875b4ac8769d2a.txt) (173.5 KB) Is there any solution to this issue? I have the same problem, using KS 6.1.5 and Firefox 66.0.3. Please advise! Thank you!