# Reload plugins is not working in katalon V6.2.0 **URL:** \ **Category:** Integrations\ **Tags:** plugins, katalon-studio\ **Created:** [June 26, 2019, 6:27am UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641 "2019-06-26T06:27:19Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![arundaniel1020](https://avatars.discourse-cdn.com/v4/letter/a/e9bcb4/32.png) [@arundaniel1020](https://forum.katalon.com/u/arundaniel1020)\ **Post date:** [June 26, 2019, 6:27am UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/1 "2019-06-26T06:27:19Z")
I installed katalon V6.2.0 on 6/25/2019 and installed few plugins, but Today(6/26) when I checked the same, I was not able to access those plugins and I was getting these errors "Error reloading plugins com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins " ---
**Author:** ![huynguyen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/huynguyen/32/552_2.png) [@huynguyen](https://forum.katalon.com/u/huynguyen)\ **Post date:** [June 26, 2019, 4:19pm UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/2 "2019-06-26T16:19:03Z")
Can you share the error log? You can find it under Help \> Error Log ---
**Author:** ![MOHAMED.ISMAIL](https://avatars.discourse-cdn.com/v4/letter/m/77aa72/32.png) [@MOHAMED.ISMAIL](https://forum.katalon.com/u/MOHAMED.ISMAIL)\ **Post date:** [June 26, 2019, 6:10pm UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/3 "2019-06-26T18:10:40Z")
Hi Huynguyen, Issue exist for all with the latest version: Error reloading plugins com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: username: [mohamed.ismail@biworldwide.com](mailto:mohamed.ismail@biworldwide.com), endpoint: [https://store.katalon.com/api/products/ks?appVersion=6.2.0](https://store.katalon.com/api/products/ks?appVersion=6.2.0) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:184) at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63) at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55) Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80) at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71) … 2 more ---
**Author:** ![arundaniel1020](https://avatars.discourse-cdn.com/v4/letter/a/e9bcb4/32.png) [@arundaniel1020](https://forum.katalon.com/u/arundaniel1020)\ **Post date:** [June 27, 2019, 11:29am UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/4 "2019-06-27T11:29:57Z")
Hi Huynguyen, I got Same error message as received by Mohamed.Ismail. Please kindly resolve this issue ---
**Author:** ![arundaniel1020](https://avatars.discourse-cdn.com/v4/letter/a/e9bcb4/32.png) [@arundaniel1020](https://forum.katalon.com/u/arundaniel1020)\ **Post date:** [June 27, 2019, 11:30am UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/5 "2019-06-27T11:30:33Z")
Error message in my latest katalon studio V6.2.1: Error reloading plugins com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: username: [arundaniel1020@gmail.com](mailto:arundaniel1020@gmail.com), endpoint: [https://store.katalon.com/api/products/ks?appVersion=6.2.1](https://store.katalon.com/api/products/ks?appVersion=6.2.1) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:184) at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63) at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55) Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80) at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71) … 2 more Error Log: Warning: NLS unused message: MENU\_CONTEXT\_WEBSERVICE\_REQ\_POSTMAN in: com.kms.katalon.composer.webservice.constants.composerWebserviceMessages !ENTRY org.eclipse.e4.ui.workbench 1 0 2019-06-27 16:52:06.102 !MESSAGE Credentials found. Reloading plugins. !ENTRY [org.eclipse.core.net](http://org.eclipse.core.net) 4 0 2019-06-27 16:52:06.128 !MESSAGE Unable to locate secure storage module (org.eclipse.equinox.security.windowspasswordprovider). !STACK 0 org.eclipse.equinox.security.storage.StorageException: Unable to locate secure storage module (org.eclipse.equinox.security.windowspasswordprovider). at org.eclipse.equinox.internal.security.storage.PasswordProviderSelector.findStorageModule(PasswordProviderSelector.java:190) at org.eclipse.equinox.internal.security.storage.SecurePreferencesRoot.getModulePassword(SecurePreferencesRoot.java:231) at org.eclipse.equinox.internal.security.storage.SecurePreferencesRoot.getPassword(SecurePreferencesRoot.java:224) at org.eclipse.equinox.internal.security.storage.SecurePreferences.get(SecurePreferences.java:262) at org.eclipse.equinox.internal.security.storage.SecurePreferencesWrapper.get(SecurePreferencesWrapper.java:106) at org.eclipse.core.internal.net.ProxyType.loadProxyAuth(ProxyType.java:537) at org.eclipse.core.internal.net.ProxyType.createProxyData(ProxyType.java:138) at org.eclipse.core.internal.net.ProxyType.getProxyData(ProxyType.java:127) at org.eclipse.core.internal.net.ProxyManager.getProxyData(ProxyManager.java:169) at org.eclipse.core.internal.net.ProxyManager.getProxyDataForHost(ProxyManager.java:309) at org.eclipse.core.internal.net.ProxyManager.getProxyDataForHost(ProxyManager.java:364) at org.eclipse.core.internal.net.ProxyManager.select(ProxyManager.java:441) at org.eclipse.egit.core.EclipseProxySelector.select(EclipseProxySelector.java:48) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:384) at java.net.Socket.connect(Socket.java:589) at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:74) at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134) at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353) at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:388) at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236) at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184) at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88) at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110) at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107) at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:259) at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59) at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71) at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63) at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55) !ENTRY [org.eclipse.core.net](http://org.eclipse.core.net) 4 0 2019-06-27 16:52:06.137 !MESSAGE Unable to locate secure storage module (org.eclipse.equinox.security.windowspasswordprovider). !STACK 0 org.eclipse.equinox.security.storage.StorageException: Unable to locate secure storage module (org.eclipse.equinox.security.windowspasswordprovider). at org.eclipse.equinox.internal.security.storage.PasswordProviderSelector.findStorageModule(PasswordProviderSelector.java:190) at org.eclipse.equinox.internal.security.storage.SecurePreferencesRoot.getModulePassword(SecurePreferencesRoot.java:231) at org.eclipse.equinox.internal.security.storage.SecurePreferencesRoot.getPassword(SecurePreferencesRoot.java:224) at org.eclipse.equinox.internal.security.storage.SecurePreferences.get(SecurePreferences.java:262) at org.eclipse.equinox.internal.security.storage.SecurePreferencesWrapper.get(SecurePreferencesWrapper.java:106) at org.eclipse.core.internal.net.ProxyType.loadProxyAuth(ProxyType.java:537) at org.eclipse.core.internal.net.ProxyType.createProxyData(ProxyType.java:138) at org.eclipse.core.internal.net.ProxyType.getProxyData(ProxyType.java:127) at org.eclipse.core.internal.net.ProxyManager.getProxyData(ProxyManager.java:169) at org.eclipse.core.internal.net.ProxyManager.getProxyDataForHost(ProxyManager.java:309) at org.eclipse.core.internal.net.ProxyManager.getProxyDataForHost(ProxyManager.java:364) at org.eclipse.core.internal.net.ProxyManager.select(ProxyManager.java:441) at org.eclipse.egit.core.EclipseProxySelector.select(EclipseProxySelector.java:48) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:384) at java.net.Socket.connect(Socket.java:589) at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:74) at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134) at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353) at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:388) at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236) at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184) at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88) at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110) at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107) at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:259) at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59) at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71) at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63) at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55) !ENTRY [org.eclipse.core.net](http://org.eclipse.core.net) 4 0 2019-06-27 16:52:06.139 !MESSAGE Unable to locate secure storage module (org.eclipse.equinox.security.windowspasswordprovider). !STACK 0 org.eclipse.equinox.security.storage.StorageException: Unable to locate secure storage module (org.eclipse.equinox.security.windowspasswordprovider). at org.eclipse.equinox.internal.security.storage.PasswordProviderSelector.findStorageModule(PasswordProviderSelector.java:190) at org.eclipse.equinox.internal.security.storage.SecurePreferencesRoot.getModulePassword(SecurePreferencesRoot.java:231) at org.eclipse.equinox.internal.security.storage.SecurePreferencesRoot.getPassword(SecurePreferencesRoot.java:224) at org.eclipse.equinox.internal.security.storage.SecurePreferences.get(SecurePreferences.java:262) at org.eclipse.equinox.internal.security.storage.SecurePreferencesWrapper.get(SecurePreferencesWrapper.java:106) at org.eclipse.core.internal.net.ProxyType.loadProxyAuth(ProxyType.java:537) at org.eclipse.core.internal.net.ProxyType.createProxyData(ProxyType.java:138) at org.eclipse.core.internal.net.ProxyType.getProxyData(ProxyType.java:127) at org.eclipse.core.internal.net.ProxyManager.getProxyData(ProxyManager.java:169) at org.eclipse.core.internal.net.ProxyManager.getProxyDataForHost(ProxyManager.java:309) at org.eclipse.core.internal.net.ProxyManager.getProxyDataForHost(ProxyManager.java:364) at org.eclipse.core.internal.net.ProxyManager.select(ProxyManager.java:441) at org.eclipse.egit.core.EclipseProxySelector.select(EclipseProxySelector.java:48) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:384) at java.net.Socket.connect(Socket.java:589) at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:74) at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134) at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353) at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:388) at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236) at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184) at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88) at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110) at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107) at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:259) at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59) at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71) at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63) at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55) !ENTRY org.eclipse.e4.ui.workbench 4 0 2019-06-27 16:52:07.759 !MESSAGE !STACK 0 com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: username: [arundaniel1020@gmail.com](mailto:arundaniel1020@gmail.com), endpoint: [https://store.katalon.com/api/products/ks?appVersion=6.2.1](https://store.katalon.com/api/products/ks?appVersion=6.2.1) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:184) at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63) at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55) Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80) at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71) … 2 more !ENTRY org.eclipse.e4.ui.workbench 4 0 2019-06-27 16:52:07.762 !MESSAGE Failed to reload plugins. !ENTRY com.kms.katalon 4 0 2019-06-27 16:52:07.765 !MESSAGE Error reloading plugins !STACK 0 java.lang.Exception: com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: username: [arundaniel1020@gmail.com](mailto:arundaniel1020@gmail.com), endpoint: [https://store.katalon.com/api/products/ks?appVersion=6.2.1](https://store.katalon.com/api/products/ks?appVersion=6.2.1) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:184) at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63) at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55) Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80) at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71) … 2 more ``` at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:76) at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55) ``` ---
**Author:** ![huynguyen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/huynguyen/32/552_2.png) [@huynguyen](https://forum.katalon.com/u/huynguyen)\ **Post date:** [June 27, 2019, 4:12pm UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/6 "2019-06-27T16:12:40Z")
Hi @arundaniel1020, Are you behind a proxy? ---
**Author:** ![arundaniel1020](https://avatars.discourse-cdn.com/v4/letter/a/e9bcb4/32.png) [@arundaniel1020](https://forum.katalon.com/u/arundaniel1020)\ **Post date:** [June 27, 2019, 5:28pm UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/7 "2019-06-27T17:28:18Z")
Yes I am behind proxy ---
**Author:** ![huynguyen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/huynguyen/32/552_2.png) [@huynguyen](https://forum.katalon.com/u/huynguyen)\ **Post date:** [June 29, 2019, 4:17pm UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/8 "2019-06-29T16:17:41Z")
@arundaniel1020, Do you configure proxy in Preferences \> Proxy? ---
**Author:** ![arundaniel1020](https://avatars.discourse-cdn.com/v4/letter/a/e9bcb4/32.png) [@arundaniel1020](https://forum.katalon.com/u/arundaniel1020)\ **Post date:** [July 1, 2019, 11:21am UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/9 "2019-07-01T11:21:27Z")
@huynguyen, I did setup all the proxy settings and I was able to access the plugins till last tuesday(6/25). ---
**Author:** ![huynguyen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/huynguyen/32/552_2.png) [@huynguyen](https://forum.katalon.com/u/huynguyen)\ **Post date:** [July 1, 2019, 3:55pm UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/10 "2019-07-01T15:55:43Z")
Hi @arundaniel1020, Can you detail what you have set in proxy settings? ---
**Author:** ![arundaniel1020](https://avatars.discourse-cdn.com/v4/letter/a/e9bcb4/32.png) [@arundaniel1020](https://forum.katalon.com/u/arundaniel1020)\ **Post date:** [July 2, 2019, 5:02am UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/11 "2019-07-02T05:02:14Z")
These are my proxy settings, Proxy option : Manual proxy configuration Proxy server type: HTTP Address : [proxy.XYZcompany.com](http://proxy.XYZcompany.com) Port : XXXX No username and password ---
**Author:** ![arundaniel1020](https://avatars.discourse-cdn.com/v4/letter/a/e9bcb4/32.png) [@arundaniel1020](https://forum.katalon.com/u/arundaniel1020)\ **Post date:** [July 8, 2019, 5:46am UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/12 "2019-07-08T05:46:37Z")
Any updates? @huynguyen ---
**Author:** ![pgonzalez](https://avatars.discourse-cdn.com/v4/letter/p/919ad9/32.png) [@pgonzalez](https://forum.katalon.com/u/pgonzalez)\ **Post date:** [July 30, 2019, 8:08am UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/13 "2019-07-30T08:08:08Z")
Having same prblm, tried with version 6.2.1 and 6.2.2 with Proxy connection. ![image](https://europe1.discourse-cdn.com/katalon/original/2X/f/f1e8c47e5a4a4a1c1f5564adcc992066e86c3250.png) ---
**Author:** ![huynguyen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/huynguyen/32/552_2.png) [@huynguyen](https://forum.katalon.com/u/huynguyen)\ **Post date:** [July 30, 2019, 5:36pm UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/14 "2019-07-30T17:36:41Z")
Hi @arundaniel1020 and @pgonzalez, Did other options work, such as “Manage Plugins”? ---
**Author:** ![pgonzalez](https://avatars.discourse-cdn.com/v4/letter/p/919ad9/32.png) [@pgonzalez](https://forum.katalon.com/u/pgonzalez)\ **Post date:** [July 31, 2019, 12:19am UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/15 "2019-07-31T00:19:05Z")
If I click manage plugins I get this ![image](https://europe1.discourse-cdn.com/katalon/original/2X/7/78549ea5d02384d44d9725faa9bd1a3d6370a8aa.png) ---
**Author:** ![Alice](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/alice/32/472_2.png) [@Alice](https://forum.katalon.com/u/Alice)\ **Post date:** [July 31, 2019, 2:14am UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/16 "2019-07-31T02:14:48Z")
please send us your .log file(you can figure uot it at Help -\> Error Log) and username(or email) use to reload plugin @arundaniel1020 @pgonzalez ---
**Author:** ![geecarl.c.abalajon](https://avatars.discourse-cdn.com/v4/letter/g/7993a0/32.png) [@geecarl.c.abalajon](https://forum.katalon.com/u/geecarl.c.abalajon)\ **Post date:** [August 5, 2019, 11:41am UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/17 "2019-08-05T11:41:33Z")
Hello Katalon Developers, I’m encountering an issue related to Reload Plugins. I’m trying to reload the plugins so that I can use the Basic Report. Do you how to fix it? or any other way on how to install **Basic Reports** will be great. **Error when selecting Reload Plugins:** ‘Reloading plugins…’ has encountered a problem. Error reloading plugins **Error when selecting Manage Plugins:** Error Reason: Cannot open Manager Plugins Page **Katalon Installed:** Version: 6.2.2 Build: 4 ---
**Author:** ![Arnico](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@Arnico](https://forum.katalon.com/u/Arnico)\ **Post date:** [August 5, 2019, 12:24pm UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/18 "2019-08-05T12:24:46Z")
Hi, Same problem for me so far (It never worked), Pugin Store fails : - Reload plugins (‘Reloading plugins…’ has encounterd a problem. Error reloading plugins.) - Manage plugins (Error Reason: Cannot open Manage Plugins page) Delete application.properties file to login with current or new name has no effect on problem. Can you please find reason why ? Katalon Version Installed : 6.2.0 ---
**Author:** ![geecarl.c.abalajon](https://avatars.discourse-cdn.com/v4/letter/g/7993a0/32.png) [@geecarl.c.abalajon](https://forum.katalon.com/u/geecarl.c.abalajon)\ **Post date:** [August 5, 2019, 1:02pm UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/19 "2019-08-05T13:02:55Z")
@huynguyen can you help? thanks ---
**Author:** ![huynguyen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/huynguyen/32/552_2.png) [@huynguyen](https://forum.katalon.com/u/huynguyen)\ **Post date:** [August 5, 2019, 3:27pm UTC](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641/20 "2019-08-05T15:27:04Z")
Hi @pgonzalez, @geecarl.c.abalajon and @Arnico, Please try reload again with Katalon Studio 6.3.0.rc7. You can find that version at [https://github.com/katalon-studio/katalon-studio/releases](https://github.com/katalon-studio/katalon-studio/releases). If any error happens, please send the full log file for us to investigate. You can find the log under Help \> Error Log. Regards. [Next page](https://forum.katalon.com/t/reload-plugins-is-not-working-in-katalon-v6-2-0/28641.md?page=2)