# Record Mobile not working

**URL:** <https://forum.katalon.com/t/record-mobile-not-working/93842>\
**Category:** Web Testing\
**Created:** [August 15, 2023, 3:52pm UTC](https://forum.katalon.com/t/record-mobile-not-working/93842 "2023-08-15T15:52:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jpereyra](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/jpereyra/32/16104_2.png) [@jpereyra](https://forum.katalon.com/u/jpereyra)\
**Post date:** [August 15, 2023, 3:52pm UTC](https://forum.katalon.com/t/record-mobile-not-working/93842/1 "2023-08-15T15:52:26Z")

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Hi Katalon Community,

I’m trying to use the mobile record for android devices, but “device name” is empty and all the functionalities are disabled. I have installed appium using npm and tried different directories in “Appium Directory”, but it doesn’t seem to work as expected.

Any help would be appreciated.

 ![Screenshot 2023-08-15 at 10.41.47](https://europe1.discourse-cdn.com/katalon/original/3X/8/3/838098fdd40967bc68887ec1d39566cd24c0449a.jpeg)  
 ![Screenshot 2023-08-15 at 10.47.12](https://europe1.discourse-cdn.com/katalon/original/3X/c/2/c25e537eac6a2d0055fd556e72ba3cbe9e92ceb1.png)  
 ![Screenshot 2023-08-15 at 10.42.16](https://europe1.discourse-cdn.com/katalon/original/3X/6/4/648b5710030b75120a2fb33626fc06d091c2427a.png)

Thanks,  
Ruben B

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**Author:** ![albert.vu](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/albert.vu/32/20595_2.png) [@albert.vu](https://forum.katalon.com/u/albert.vu)\
**Post date:** [August 16, 2023, 7:16am UTC](https://forum.katalon.com/t/record-mobile-not-working/93842/2 "2023-08-16T07:16:41Z")

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Hi @jpereyra, 👋

I found an article on our documentation which might be worth checking out…

[Connected device not displayed in 'Device Name' list | Katalon Docs](https://docs.katalon.com/docs/create-tests/troubleshooting-for-test-creation/troubleshoot-mobile-automated-testing/connected-device-not-displayed-in-device-name-list#:~:text=On%20Windows%20command%20line%2F%20MacOS%20terminal%3A%20Navigate%20to,corrected%20device%20is%20listed%20there%20with%20online%20status).

Let us know if this helps. Thanks!

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**Author:** ![jpereyra](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/jpereyra/32/16104_2.png) [@jpereyra](https://forum.katalon.com/u/jpereyra)\
**Post date:** [August 16, 2023, 5:11pm UTC](https://forum.katalon.com/t/record-mobile-not-working/93842/3 "2023-08-16T17:11:55Z")

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Thanks for the information, @albert.vu ! I will take a look and get back to this post to share the results.

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**Author:** ![kreno](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kreno/32/24257_2.png) [@kreno](https://forum.katalon.com/u/kreno)\
**Post date:** [August 21, 2023, 3:50pm UTC](https://forum.katalon.com/t/record-mobile-not-working/93842/4 "2023-08-21T15:50:29Z")

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@jpereyra Appium version 2.0 and above are only compatible with this proof of concept version of katalon studio.

> **[Execute mobile tests with Appium 2.x in Katalon Studio (PoC) | Katalon Docs](https://docs.katalon.com/docs/proof-of-concept/execute-mobile-tests-with-appium-2.x-in-katalon-studio-poc)**
>
> Warning: This Proof of Concept (PoC) is not ready for production use. We recommend using this PoC for evaluation purposes only.

I would suggest downgrading appium to version 1.22.3 if you want to use the mobile recorder normally.

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<div class="post-metadata">

**Author:** ![jpereyra](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/jpereyra/32/16104_2.png) [@jpereyra](https://forum.katalon.com/u/jpereyra)\
**Post date:** [August 21, 2023, 10:22pm UTC](https://forum.katalon.com/t/record-mobile-not-working/93842/5 "2023-08-21T22:22:55Z")

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Hi All,

Thanks for taking your some of your time to share the information.

What I wanted to do is to test some websites in mobile size. I accomplished that by changing the view port size to a mobile device.

Now the problem I’m facing is that the screenshot of a page is being taken in desktop size even though I can see the it’s in mobile view WebUI.setViewPortSize(390, 844). I will do some search and create a new post here if I can’t find anything related to that.

Thanks,  
Ruben B