# Record and spy web not working **URL:** \ **Category:** Bug Report\ **Tags:** katalon-studio, bugs-report\ **Created:** [February 18, 2019, 11:51am UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550 "2019-02-18T11:51:28Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![mmariann103](https://avatars.discourse-cdn.com/v4/letter/m/9de053/32.png) [@mmariann103](https://forum.katalon.com/u/mmariann103)\ **Post date:** [February 18, 2019, 11:51am UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550/1 "2019-02-18T11:51:28Z")
I installed the last version and try to spy or record web on windows 64 but not working record and spy for mobile working successfully ![Untitled](https://europe1.discourse-cdn.com/katalon/original/2X/7/7a82124b8808328b91d120081cb7f0a125b44da1.jpeg) ---
**Author:** ![hpulsford](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/hpulsford/32/2985_2.png) [@hpulsford](https://forum.katalon.com/u/hpulsford)\ **Post date:** [February 18, 2019, 11:58am UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550/2 "2019-02-18T11:58:34Z")
Can you please be more specific on what the issue is that you are getting ---
**Author:** ![ThanhTo](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/thanhto/32/697_2.png) [@ThanhTo](https://forum.katalon.com/u/ThanhTo)\ **Post date:** [February 18, 2019, 11:59am UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550/3 "2019-02-18T11:59:50Z")
Hi @mmariann103 Could you press Ctrl + Shift + I on the browser opened by Katalon Studio, switch to the log console and give me the screenshot right there ? I think it’s a problem with the version of browser, could you also give us the version number of browser and Katalon Studio ? Regards ! ---
**Author:** ![mmariann103](https://avatars.discourse-cdn.com/v4/letter/m/9de053/32.png) [@mmariann103](https://forum.katalon.com/u/mmariann103)\ **Post date:** [February 21, 2019, 7:40am UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550/4 "2019-02-21T07:40:26Z")
![image](https://europe1.discourse-cdn.com/katalon/original/2X/e/e811f18e7011f61fa6b724a72ce2ee47cca37af4.jpeg) Chrome version number is 72.0.3626.96 Katalon version number is 5.10.1 ---
**Author:** ![devalex88](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/devalex88/32/336_2.png) [@devalex88](https://forum.katalon.com/u/devalex88)\ **Post date:** [March 22, 2019, 4:04am UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550/5 "2019-03-22T04:04:39Z")
Thank you for the report. We’ve made some improvements in 6.1.0. If possible could you please help us verify this issue? ---
**Author:** ![mmariann103](https://avatars.discourse-cdn.com/v4/letter/m/9de053/32.png) [@mmariann103](https://forum.katalon.com/u/mmariann103)\ **Post date:** [May 2, 2019, 11:40am UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550/6 "2019-05-02T11:40:55Z")
still exist ---
**Author:** ![lbk](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/lbk/32/3134_2.png) [@lbk](https://forum.katalon.com/u/lbk)\ **Post date:** [May 8, 2019, 9:02pm UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550/7 "2019-05-08T21:02:32Z")
I am also encountering an error with spy web since upgrading to version 6.1.2, but I think it was working when I first upgraded. I don’t know what changed to cause it to fail. I can’t get past clicking “start”. When I try to run with chrome I get a notification saying chrome must be between 70 and 73. I am running 74. When I try with firefox I get an error with no message. Firefox 65.0.1 Mac OSX 10.14.2 Chrome 74.0.3729.131 Firefox 65.0.1 Katalon Studio 6.1.2 ![46%20PM](https://europe1.discourse-cdn.com/katalon/original/2X/d/d90a1a83bae66e624261fb04dfe70d5c5e5d815a.png) ![51%20PM](https://europe1.discourse-cdn.com/katalon/original/2X/b/b7b4ea91ae0f8c4c61f68b25ac27b6e74a549663.png) ---
**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\ **Post date:** [May 9, 2019, 2:35am UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550/8 "2019-05-09T02:35:11Z")
Hi @lbk, Please update Katalon Studio to v6.1.4. Thanks ---
**Author:** ![lbk](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/lbk/32/3134_2.png) [@lbk](https://forum.katalon.com/u/lbk)\ **Post date:** [May 9, 2019, 2:26pm UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550/9 "2019-05-09T14:26:59Z")
Thank you @duyluong the upgrade to 6.1.4 resolved the issue with chrome, though firefox is still throwing the error popup. The firefox browser opens, but it doesn’t navigate to the given url and the spy functions are not active. All good now with Chrome though. Thank you. ---
**Author:** ![Russ\_Thomas](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/russ_thomas/32/11884_2.png) [@Russ\_Thomas](https://forum.katalon.com/u/Russ_Thomas)\ **Post date:** [May 9, 2019, 2:29pm UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550/10 "2019-05-09T14:29:56Z")
Please make sure your Firefox is updated (this last weekend, they destroyed themselves in what can only be called a catastrophic f\*ckup). ---
**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\ **Post date:** [May 9, 2019, 2:34pm UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550/11 "2019-05-09T14:34:21Z")
Hi @lbk, Please update your Firefox to the latest version (v66.0.5) to prevent this [issue](https://discourse.mozilla.org/t/fixed-certificate-issue-causing-add-ons-to-be-disabled-or-fail-to-install/39047). Thanks ---
**Author:** ![Russ\_Thomas](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/russ_thomas/32/11884_2.png) [@Russ\_Thomas](https://forum.katalon.com/u/Russ_Thomas)\ **Post date:** [May 9, 2019, 2:42pm UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550/12 "2019-05-09T14:42:15Z")
Not the whole story by any means, but the reaction, anyway… > **[Add-ons disabled or failing to install in Firefox](https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/)** > > Incident summary Updates - Last updated 14:35 PST May 14, 2019. We expect this to be our final update. If you are running ... > ---
**Author:** ![lbk](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/lbk/32/3134_2.png) [@lbk](https://forum.katalon.com/u/lbk)\ **Post date:** [May 9, 2019, 3:49pm UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550/13 "2019-05-09T15:49:43Z")
Thanks @Russ_Thomas and @duyluong. Updating Firefox did the trick! ---
**Author:** ![system](https://europe1.discourse-cdn.com/katalon/original/3X/d/5/d55596ab02785a255798e87ede769734747b30c4.svg) [@system](https://forum.katalon.com/u/system)\ **Post date:** [May 8, 2020, 3:49pm UTC](https://forum.katalon.com/t/record-and-spy-web-not-working/19550/14 "2020-05-08T15:49:48Z")
Closed on May 8, 2020, 3:49pm UTC This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.