# Real device is not detected **URL:** \ **Category:** Mobile Testing\ **Tags:** mobile-testing, katalon-studio\ **Created:** [January 2, 2018, 8:44am UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696 "2018-01-02T08:44:36Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Kenshin\_Himura](https://avatars.discourse-cdn.com/v4/letter/k/54ee81/32.png) [@Kenshin\_Himura](https://forum.katalon.com/u/Kenshin_Himura)\ **Post date:** [January 2, 2018, 8:44am UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696/1 "2018-01-02T08:44:36Z")
Hi, So I am using Vmware to run MacOs HighSierra and installed Katalon Studio, Appium and all the necessary tools needed to setup for mobile automation testing. The problem I find is this: I am able to install and run the app through appium only but when I use the record mobile feature, The device that I have connected is not shown. Idk why the device is not being recognised by Katalon Studio even though I have enabled UIAutomation in the device and Enabled device to trust the computer. Can someone offer a solution to this problem? ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [January 2, 2018, 10:10am UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696/2 "2018-01-02T10:10:53Z")
Can I know what iOS version of your device? iOS 11 is currently not supported, so you will need to wait until next version 🙂 ---
**Author:** ![Kenshin\_Himura](https://avatars.discourse-cdn.com/v4/letter/k/54ee81/32.png) [@Kenshin\_Himura](https://forum.katalon.com/u/Kenshin_Himura)\ **Post date:** [January 2, 2018, 11:35am UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696/3 "2018-01-02T11:35:22Z")
It is IOS 11. ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [January 2, 2018, 1:01pm UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696/4 "2018-01-02T13:01:14Z")
Hi Kenshin Himura, Thanks for your information. You should wait until the next release likely in this week for Katalon Studio to support iOS11 🙂 ---
**Author:** ![Vuong\_Tran](https://avatars.discourse-cdn.com/v4/letter/v/7c8e57/32.png) [@Vuong\_Tran](https://forum.katalon.com/u/Vuong_Tran)\ **Post date:** [March 21, 2018, 10:35am UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696/5 "2018-03-21T10:35:05Z")
Hi Vinh, Did you get your issue fixed? Did katalon release any version which supprort iOS 11? ---
**Author:** ![leochen](https://avatars.discourse-cdn.com/v4/letter/l/4da419/32.png) [@leochen](https://forum.katalon.com/u/leochen)\ **Post date:** [May 22, 2019, 2:23am UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696/6 "2019-05-22T02:23:26Z")
@Kenshin_Himura @Zarashima Hi,I have the same problem as you. Have you solved it? Can you tell me your solution?Looking forward to your reply. ps:My macOS is10.13.6,Xcode is 10.1,Katalon Studio is 6.1.3,Appium is 1.8.1,IOS is 10.3.3 ---
**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\ **Post date:** [May 22, 2019, 2:43am UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696/7 "2019-05-22T02:43:45Z")
@leochen, XCode 10.1 is supported in Katalon [v6.2.0.rc1](http://forum.katalon.com/t/katalon-studio-version-6-2-0-rc1-with-experimental-support-for-ios-12-2-and-xcode-10-2/21716). Please take a look. Thanks. ---
**Author:** ![leochen](https://avatars.discourse-cdn.com/v4/letter/l/4da419/32.png) [@leochen](https://forum.katalon.com/u/leochen)\ **Post date:** [May 22, 2019, 3:51am UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696/8 "2019-05-22T03:51:32Z")
@duyluong First,thank you for your reply. I would like to ask what version of Xcode is supported by katalon studio 6.1.4 or 6.1.5. Can I solve this problem if I change to a compatible version of Xcode with katalon? I’m looking forward to your reply. My system version and all dependent versions: MacOS is 10.13.6 Xcode is 10.1 IOS is 10.3.3 Katalon Studio is 6.1.4 Appium v1.8.1 Carthage 0.33 ios-deploy 1.9.4 ios-webkit-debug-proxy 1.8.4 libimobiledevice 1.2.0 usbmuxd 1.0.10 According to the above information, what is the most convenient way to solve my problem? ---
**Author:** ![Inma\_Paya](https://avatars.discourse-cdn.com/v4/letter/i/9de053/32.png) [@Inma\_Paya](https://forum.katalon.com/u/Inma_Paya)\ **Post date:** [June 20, 2019, 7:50am UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696/9 "2019-06-20T07:50:10Z")
I have the same issue. I just update Katalon yesterday and since then, it is not recognizing my device anymore. Could you give me a solution? How can I solve this problem? MacOS: 10.13.6 (High Sierra) Xcode: 10.1 iOS: 10.3.1 NodeJS: 18.1.1 Appium: 1.12.1 Katalon: 6.2.0 Carthage: 0.33 iOS-deploy:1.9.4 iOS-webkit-debug-proxy: 1.8.4 libimobiledevice: 1.2.0 usbmuxd: 1.0.10.1 ---
**Author:** ![yadav.vikram342](https://avatars.discourse-cdn.com/v4/letter/y/c2a13f/32.png) [@yadav.vikram342](https://forum.katalon.com/u/yadav.vikram342)\ **Post date:** [July 22, 2019, 6:50am UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696/10 "2019-07-22T06:50:09Z")
I am also facing same problem. Dear Katalon developers., Can you please tell us? How can we fix this issue? I am doing POC for iPAD app. Can you please give correct versions of required software? So that we can download accordingly. As I am completely blocked because real device is not recognizable by katalon tool. Please help!!! ---
**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\ **Post date:** [July 22, 2019, 7:06am UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696/11 "2019-07-22T07:06:43Z")
@Inma_Paya, @yadav.vikram342 Please follow this instruction: [Katalon Studio version 6.2.0.rc1 with experimental support for iOS 12.2 and Xcode 10.2](http://forum.katalon.com/t/katalon-studio-version-6-2-0-rc1-with-experimental-support-for-ios-12-2-and-xcode-10-2/21716) ---
**Author:** ![Inma\_Paya](https://avatars.discourse-cdn.com/v4/letter/i/9de053/32.png) [@Inma\_Paya](https://forum.katalon.com/u/Inma_Paya)\ **Post date:** [July 30, 2019, 6:34am UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696/12 "2019-07-30T06:34:00Z")
Thank you, but it doesn’t work for me. Due my Mac is quite old I can’t upgrade to Mojave so I can not install Xcode greater than 10.1 which is not working with Appium 1.12.1. Finally I decided to downgrade to Katalon 5.4 again since seemed the only way for my real devices to be recognized. ---
**Author:** ![jefri.zhang](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/jefri.zhang/32/11928_2.png) [@jefri.zhang](https://forum.katalon.com/u/jefri.zhang)\ **Post date:** [April 14, 2020, 6:12am UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696/13 "2020-04-14T06:12:05Z")
Hi, I’m facing issue that my ios device is detected on Katalon as , using Xcode 10.1 Mac OS: 10.14.6 appium: 1.17 Katalon : 7.2.6 ---
**Author:** ![adadiagne08](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/adadiagne08/32/11907_2.png) [@adadiagne08](https://forum.katalon.com/u/adadiagne08)\ **Post date:** [May 24, 2020, 8:37pm UTC](https://forum.katalon.com/t/real-device-is-not-detected/8696/14 "2020-05-24T20:37:42Z")
[same issue](http://forum.katalon.com/t/real-ios-device-shows-up-as-unrecognized-device-the-execution-fails-because-of-a-desired-capabilities-being-blank/32998/5)