# Re-Activation of Katalon **URL:** \ **Category:** Bug Report\ **Tags:** bugs-report, katalon-studio\ **Created:** [March 20, 2018, 7:38am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817 "2018-03-20T07:38:25Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Pranay\_sapkale](https://avatars.discourse-cdn.com/v4/letter/p/b782af/32.png) [@Pranay\_sapkale](https://forum.katalon.com/u/Pranay_sapkale)\ **Post date:** [March 20, 2018, 7:38am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/1 "2018-03-20T07:38:25Z")
I already activated Katalon offline but its giving me lots of errors. can you please help me to reactivate katalon online. Thanks, Pranay ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [March 20, 2018, 8:01am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/2 "2018-03-20T08:01:00Z")
So this is a different issue. Can you help to create a new discussion followed with template here? > **[How to log issues/bugs effectively?](http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest)** > > For helping us quickly analyze and resolve the issues/bugs, it's recommended to follow the below template as much as possible. ---
**Author:** ![Pranay\_sapkale](https://avatars.discourse-cdn.com/v4/letter/p/b782af/32.png) [@Pranay\_sapkale](https://forum.katalon.com/u/Pranay_sapkale)\ **Post date:** [March 20, 2018, 10:20am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/3 "2018-03-20T10:20:39Z")
> [Vinh Nguyen](https://forum.katalon.com/profile/33/Vinh%20Nguyen) said: > > So this is a different issue. Can you help to create a new discussion followed with template here? > [http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest](http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest) I checked but my problem not solved yet. Please help ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [March 20, 2018, 10:21am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/4 "2018-03-20T10:21:20Z")
> [Pranay sapkale](https://forum.katalon.com/profile/5071/Pranay%20sapkale) said: > > > [Vinh Nguyen](https://forum.katalon.com/profile/33/Vinh%20Nguyen) said: > > > > So this is a different issue. Can you help to create a new discussion followed with template here? > > [http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest](http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest) > > I checked but my problem not solved yet. Please help So please help to send me your created discussion’s page ---
**Author:** ![Pranay\_sapkale](https://avatars.discourse-cdn.com/v4/letter/p/b782af/32.png) [@Pranay\_sapkale](https://forum.katalon.com/u/Pranay_sapkale)\ **Post date:** [March 20, 2018, 10:24am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/5 "2018-03-20T10:24:51Z")
> Vinh Nguyen said: > > So this is a different issue. Can you help to create a new discussion followed with template here? > [http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest](http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest) ## \*\*OS \*\*(Windows 7 Enterprise: ## **Katalon Studio Version** (4.7?, 5.0.1.2?) **## Katalon Studio logs:** Windows (\config\.metadata\.log): MacOS (file:///Applications/Katalon%20Studio.app/Contents/MacOS/config/.metadata/.plugins/org.eclipse.ui.workbench/log): **## Environment (for Web testing)** Browser (Internet Explorer 11? Firefox 52? Chrome 62?): **## Environment (for Mobile testing)** \* Appium version ( 1.6.5? 1.7.1 ) \* Mobile platform/version under test( iOS 11? Android 7? ) \* Real device or emulator/simulator ( iPhone 6s (real)? Nexus 6 (simulator)? ) \* Xcode version (for iOS) ( Xcode 8? Xcode 11? ) \* Appium Logs( \.appium ) \* Application file (.apk/ .ipa) (if possible please provide your application under test file) ---
**Author:** ![Pranay\_sapkale](https://avatars.discourse-cdn.com/v4/letter/p/b782af/32.png) [@Pranay\_sapkale](https://forum.katalon.com/u/Pranay_sapkale)\ **Post date:** [March 20, 2018, 10:26am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/6 "2018-03-20T10:26:43Z")
How should I provide log file which is very larg ---
**Author:** ![Pranay\_sapkale](https://avatars.discourse-cdn.com/v4/letter/p/b782af/32.png) [@Pranay\_sapkale](https://forum.katalon.com/u/Pranay_sapkale)\ **Post date:** [March 20, 2018, 10:27am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/7 "2018-03-20T10:27:52Z")
> Vinh Nguyen said: > > So this is a different issue. Can you help to create a new discussion followed with template here? > [http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest](http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest) ## \*\*OS : \*\*Windows 7 Enterprise ## **Katalon Studio Version** : 5.3.1 **## Katalon Studio logs:** Windows (\config\.metadata\.log): !SESSION 2018-03-20 12:31:51.695 ----------------------------------------------- eclipse.buildId=unknown java.version=1.8.0\_102 java.vendor=Oracle Corporation BootLoader constants: OS=win32, ARCH=x86\_64, WS=win32, NL=en\_US Command-line arguments: -os win32 -ws win32 -arch x86\_64 -data config !ENTRY org.eclipse.update.configurator 4 0 2018-03-20 12:32:04.569 !MESSAGE Could not install bundle plugins/atu.testrecorder.screen-recorder\_2.1.0.jar A bundle is already installed with the name “atu.testrecorder.screen-recorder” and version “2.1.0” !ENTRY org.eclipse.update.configurator 4 0 2018-03-20 12:32:04.583 !MESSAGE Could not install bundle plugins/com.fasterxml.jackson.core.jackson-annotations\_2.4.1.jar A bundle is already installed with the name “com.fasterxml.jackson.core.jackson-annotations” and version “2.4.1” !ENTRY org.eclipse.core.resources 2 10035 2018-03-20 13:19:51.641 !MESSAGE The workspace will exit with unsaved changes in this session. **## Environment (for Web testing)** Browser : Chrome 62 ---
**Author:** ![Pranay\_sapkale](https://avatars.discourse-cdn.com/v4/letter/p/b782af/32.png) [@Pranay\_sapkale](https://forum.katalon.com/u/Pranay_sapkale)\ **Post date:** [March 20, 2018, 10:28am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/8 "2018-03-20T10:28:44Z")
Attached errors are some the errors from log file ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [March 21, 2018, 2:42am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/9 "2018-03-21T02:42:49Z")
> [Pranay sapkale](https://forum.katalon.com/profile/5071/Pranay%20sapkale) said: > > Attached errors are some the errors from log file Is there any error message when you start Katalon Studio? Regards ---
**Author:** ![Pranay\_sapkale](https://avatars.discourse-cdn.com/v4/letter/p/b782af/32.png) [@Pranay\_sapkale](https://forum.katalon.com/u/Pranay_sapkale)\ **Post date:** [March 21, 2018, 5:43am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/10 "2018-03-21T05:43:58Z")
No there is no any error message while starting Katalon ---
**Author:** ![Pranay\_sapkale](https://avatars.discourse-cdn.com/v4/letter/p/b782af/32.png) [@Pranay\_sapkale](https://forum.katalon.com/u/Pranay_sapkale)\ **Post date:** [March 21, 2018, 6:38am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/11 "2018-03-21T06:38:35Z")
Please find attached error when I start Spy Web ![](https://s3.amazonaws.com/katalon-forum/editor/bo/5228c9tlnm5d.png "Image: https://s3.amazonaws.com/katalon-forum/editor/bo/5228c9tlnm5d.png") [image.png](https://s3.amazonaws.com/katalon-forum/editor/bo/5228c9tlnm5d.png) ---
**Author:** ![Pranay\_sapkale](https://avatars.discourse-cdn.com/v4/letter/p/b782af/32.png) [@Pranay\_sapkale](https://forum.katalon.com/u/Pranay_sapkale)\ **Post date:** [March 21, 2018, 6:41am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/12 "2018-03-21T06:41:05Z")
Please find error message when i run script - ![](https://s3.amazonaws.com/katalon-forum/editor/iz/iiaxueauz2p8.png) [Error After Run Katalon script.png](https://s3.amazonaws.com/katalon-forum/editor/iz/iiaxueauz2p8.png) ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [March 22, 2018, 10:05am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/13 "2018-03-22T10:05:13Z")
> [Pranay sapkale](https://forum.katalon.com/profile/5071/Pranay%20sapkale) said: > > Please find error message when i run script - > > ![](https://s3.amazonaws.com/katalon-forum/editor/iz/iiaxueauz2p8.png "Image: https://s3.amazonaws.com/katalon-forum/editor/iz/iiaxueauz2p8.png") I see you are using Chrome 62, can you update your Chrome to the latest version and try again? ---
**Author:** ![Pranay\_sapkale](https://avatars.discourse-cdn.com/v4/letter/p/b782af/32.png) [@Pranay\_sapkale](https://forum.katalon.com/u/Pranay_sapkale)\ **Post date:** [March 22, 2018, 10:06am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/14 "2018-03-22T10:06:48Z")
I am using chrome 65 which is latest version of chrome ---
**Author:** ![system](https://europe1.discourse-cdn.com/katalon/original/3X/d/5/d55596ab02785a255798e87ede769734747b30c4.svg) [@system](https://forum.katalon.com/u/system)\ **Post date:** [November 2, 2019, 4:42am UTC](https://forum.katalon.com/t/re-activation-of-katalon/9817/15 "2019-11-02T04:42:52Z")