# Problems with Real device ios testing **URL:** \ **Category:** Mobile Testing\ **Tags:** mobile-testing, katalon-studio\ **Created:** [October 9, 2019, 12:57pm UTC](https://forum.katalon.com/t/problems-with-real-device-ios-testing/34390 "2019-10-09T12:57:57Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![pn1](https://avatars.discourse-cdn.com/v4/letter/p/54ee81/32.png) [@pn1](https://forum.katalon.com/u/pn1)\ **Post date:** [October 9, 2019, 12:57pm UTC](https://forum.katalon.com/t/problems-with-real-device-ios-testing/34390/1 "2019-10-09T12:57:57Z")
Good day, dear support I am Pavel, tester I’m having problems with connecting an iPhone. I completely followed the instructions at [https://www.youtube.com/watch?v=73hgLeIBrgA](https://www.youtube.com/watch?v=73hgLeIBrgA), where I had problems. All of our team are trying to solve it for about 1 month, but the result did not console us. When connecting the emulator, the catalon could not open the downloaded .ipa file Moreover when connecting physical device, in folder (Device name) it’s named as . After starting application, i got a ‘Mobile device is missing’ ![Pasted%20Graphic](https://europe1.discourse-cdn.com/katalon/original/2X/b/be38c7a650373b777c63afe5a28db805817fe7a2.png)  ![image](https://europe1.discourse-cdn.com/katalon/original/2X/1/1039f346402214ff0efa2e4d96c28b6a7f149aad.png) I would be really pleased if you help me, because the Katalon is an ideal instrument for testing (sadly for android right now) ---
**Author:** ![pn1](https://avatars.discourse-cdn.com/v4/letter/p/54ee81/32.png) [@pn1](https://forum.katalon.com/u/pn1)\ **Post date:** [October 10, 2019, 2:23pm UTC](https://forum.katalon.com/t/problems-with-real-device-ios-testing/34390/2 "2019-10-10T14:23:24Z")
We tryed to use iPhone 5 with iOS 10 iPhone 6 plus with iOS 12 and iPhone X with iOS 13 ---
**Author:** ![satish1607](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/satish1607/32/16103_2.png) [@satish1607](https://forum.katalon.com/u/satish1607)\ **Post date:** [October 11, 2019, 8:19am UTC](https://forum.katalon.com/t/problems-with-real-device-ios-testing/34390/3 "2019-10-11T08:19:31Z")
Please follow the below steps to resolve your device showing issue. If ur connected device is not listing or recognised by Katalon Studio Please follow the below steps brew uninstall --ignore-dependencies libimobiledevice brew uninstall --ignore-dependencies usbmuxd brew install --HEAD usbmuxd brew unlink usbmuxd brew link usbmuxd brew install --HEAD libimobiledevice Please look mine last post you will get more information from below link. > [@'Unable to start application on this device' error. packageAndLaunchActivityFromManifest failed.](http://forum.katalon.com/t/unable-to-start-application-on-this-device-error-packageandlaunchactivityfrommanifest-failed/11781): > > Hello, I’m new to Katalon Studio and trying to set it up for my mobile testing, but keep running into following error when launching Mobile Recorder or Mobile Object Spy with my .apk: [Image: https://s3.amazonaws.com/katalon-forum/editor/hn/c9vxk2cwlewm.png] 'Unable to start application on this device: : An unknown server-side error occured while processing the command. Original error: packageAndLaunchActivityFromManifestFailed. Original error: Command ‘/…/aapt dump badging /…/testApp.apk’ e… ---
**Author:** ![pn1](https://avatars.discourse-cdn.com/v4/letter/p/54ee81/32.png) [@pn1](https://forum.katalon.com/u/pn1)\ **Post date:** [October 18, 2019, 8:30am UTC](https://forum.katalon.com/t/problems-with-real-device-ios-testing/34390/4 "2019-10-18T08:30:25Z")
thanks, i got my phone cobbected in the list of devices trying to solve the problem ---
**Author:** ![nqthaicntt](https://avatars.discourse-cdn.com/v4/letter/n/8797f3/32.png) [@nqthaicntt](https://forum.katalon.com/u/nqthaicntt)\ **Post date:** [December 5, 2019, 9:08am UTC](https://forum.katalon.com/t/problems-with-real-device-ios-testing/34390/5 "2019-12-05T09:08:09Z")
Hi pn1: are you follow satish1607’steps or you have other solution ---
**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\ **Post date:** [December 6, 2019, 3:47am UTC](https://forum.katalon.com/t/problems-with-real-device-ios-testing/34390/6 "2019-12-06T03:47:41Z")
Hi @all, Please follow this [document](https://docs.katalon.com/katalon-studio/docs/mobile-on-macos.html#ios) to install iOS dependencies for real devices test. Thanks ---
**Author:** ![gopabandhu.patra](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@gopabandhu.patra](https://forum.katalon.com/u/gopabandhu.patra)\ **Post date:** [February 21, 2020, 10:12am UTC](https://forum.katalon.com/t/problems-with-real-device-ios-testing/34390/7 "2020-02-21T10:12:17Z")
I follow the step and test Webdriver Agent perfectly opening Integration app in the device. However, when i am trying to spy my application, Katalon successfully installing the app in device after that throwing error. Unable to Start Application, Unable to create new remote connection. Appium Log as [35m[Appium]e[39m Welcome to Appium v1.16.0 e[35m[Appium]e[39m Non-default server args: e[35m[Appium]e[39m port: 64586 e[35m[Appium]e[39m loglevel: info e[35m[Appium]e[39m chromeDriverPort: 64587 e[35m[Appium]e[39m tmpDir: /var/folders/1m/c5sk3m1s6k1458658fqmp\_s80000gn/T//Katalon/Appium/Temp1582278139734 e[35m[Appium]e[39m Appium REST http interface listener started on 0.0.0.0:64586 e[35m[HTTP]e[39m e[37m–\>e[39m e[37mGETe[39m e[37m/wd/hub/statuse[39m e[35m[HTTP]e[39m e[90m{}e[39m e[35m[HTTP]e[39m e[37m\<-- GET /wd/hub/status e[39me[32m200e[39m e[90m4 ms - 68e[39m e[35m[HTTP]e[39m e[90me[39m e[35m[HTTP]e[39m e[37m–\>e[39m e[37mGETe[39m e[37m/wd/hub/statuse[39m e[35m[HTTP]e[39m e[90m{}e[39m e[35m[HTTP]e[39m e[37m\<-- GET /wd/hub/status e[39me[32m200e[39m e[90m1 ms - 68e[39m e[35m[HTTP]e[39m e[90me[39m e[35m[HTTP]e[39m e[37m–\>e[39m e[37mPOSTe[39m e[37m/wd/hub/sessione[39m e[35m[HTTP]e[39m e[90m{“desiredCapabilities”:{“app”:"/Users/code/Downloads/PETRONAS UP.ipa",“AutomationName”:"",“noReset”:true,“deviceId”:“9bbde8f617f580eedf34f2aa301657ef097cb8d2”,“deviceName”:“iPhone”,“fullReset”:false,“wdaLocalPort”:64597,“newCommandTimeout”:1800,“realDeviceLogger”:"/Applications/Katalon Studio.app/Contents/Eclipse/configuration/resources/tools/deviceconsole",“platformVersion”:“12.4.1”,“automationName”:“XCUITest”,“useNewWDA”:true,“waitForAppScript”:“true;”,“platformName”:“iOS”,“udid”:“9bbde8f617f580eedf34f2aa301657ef097cb8d2”},“capabilities”:{“firstMatch”:[{“AutomationName”:"",“appium:app”:"/Users/code/Downloads/PETRONAS UP.ipa",“appium:automationName”:“XCUITest”,“deviceId”:“9bbde8f617f580eedf34f2aa301657ef097cb8d2”,“appium:deviceName”:“iPhone”,“appium:fullReset”:false,“appium:newCommandTimeout”:1800,“appium:noReset”:true,“platformName”:“ios”,“appium:platformVersion”:“12.4.1”,“realDeviceLogger”:"/Applications/Katalon Studio.app/Contents/Eclipse/configuration/resources/tools/deviceconsolee[39m e[35m[BaseDriver]e[39m The capabilities [“AutomationName”,“deviceId”,“realDeviceLogger”] are not standard capabilities and should have an extension prefix e[35m[Appium]e[39m Appium v1.16.0 creating new XCUITestDriver (v3.10.1) session e[35m[BaseDriver]e[39m The following capabilities were provided, but are not recognized by Appium: e[35m[BaseDriver]e[39m AutomationName e[35m[BaseDriver]e[39m deviceId e[35m[BaseDriver]e[39m Session created with session id: 1412e0fb-4cef-402a-9c0b-323b4a846cc6 e[35m[XCUITest]e[39m Determining device to run tests on: udid: ‘9bbde8f617f580eedf34f2aa301657ef097cb8d2’, real device: true e[35m[XCUITest]e[39m Normalized platformVersion capability value ‘12.4.1’ to ‘12.4’ e[35m[BaseDriver]e[39m Using local app ‘/Users/code/Downloads/PETRONAS UP.ipa’ e[35m[BaseDriver]e[39m Unzipped local app to ‘/var/folders/1m/c5sk3m1s6k1458658fqmp\_s80000gn/T/Katalon/Appium/Temp1582278139734/2020121-43298-1uu6ml0.15q2/Payload/PETRONAS UP.app’ e[35m[XCUITest]e[39m Setting up real device e[35m[XCUITest]e[39m App installation succeeded after 50.911s e[35m[XCUITest]e[39m Using WDA path: ‘/usr/local/lib/node\_modules/appium/node\_modules/appium-xcuitest-driver/node\_modules/appium-webdriveragent’ e[35m[XCUITest]e[39m Using WDA agent: ‘/usr/local/lib/node\_modules/appium/node\_modules/appium-xcuitest-driver/node\_modules/appium-webdriveragent/WebDriverAgent.xcodeproj’ e[35m[DevCon Factory]e[39m Requesting connection for device 9bbde8f617f580eedf34f2aa301657ef097cb8d2 on local port 64597, device port 64597 e[35m[DevCon Factory]e[39m Successfully requested the connection for 9bbde8f617f580eedf34f2aa301657ef097cb8d2:64597 e[35m[XCUITest]e[39m Shutting down sub-processes e[35m[XCUITest]e[39m Launching WebDriverAgent on the device e[35m[WebDriverAgent]e[39m Fetching dependencies e[35m[WebDriverAgent]e[39m Installing/updating dependencies for platforms ‘iOS’, ‘tvOS’ e[35m[WD Proxy]e[39m Got an unexpected response with status undefined: {“code”:“ECONNRESET”} e[35m[WD Proxy]e[39m Got an unexpected response with status undefined: {“code”:“ECONNRESET”} e[35m[XCUITest]e[39m Launching WebDriverAgent on the device e[35m[WebDriverAgent]e[39m Fetching dependencies e[35m[WebDriverAgent]e[39m Dependencies up-to-date e[35m[WD Proxy]e[39m Got an unexpected response with status undefined: {“code”:“ECONNRESET”} e[35m[WD Proxy]e[39m Got an unexpected response with status undefined: {“code”:“ECONNRESET”} e[35m[XCUITest]e[39m Quitting and uninstalling WebDriverAgent e[35m[XCUITest]e[39m Shutting down sub-processes e[35m[DevCon Factory]e[39m Releasing connections for 9bbde8f617f580eedf34f2aa301657ef097cb8d2 device on any port number e[35m[DevCon Factory]e[39m Found cached connections to release: [“9bbde8f617f580eedf34f2aa301657ef097cb8d2:64597”] e[35m[DevCon Factory]e[39m Releasing the listener for ‘9bbde8f617f580eedf34f2aa301657ef097cb8d2:64597’ e[35m[HTTP]e[39m e[37m\<-- POST /wd/hub/session e[39me[31m500e[39m e[90m105059 ms - 12139e[39m e[35m[HTTP]e[39m e[90me[39m![image|690x388] (upload://6VIYW8Rzqhm9sDEgpvG0QSEjyvV.jpeg)