# Please make sure your credentials are valid error, though i gave valid credentials during Katalon Studio activation

**URL:** <https://forum.katalon.com/t/please-make-sure-your-credentials-are-valid-error-though-i-gave-valid-credentials-during-katalon-studio-activation/86671>\
**Category:** Bug Report\
**Created:** [April 4, 2023, 6:58am UTC](https://forum.katalon.com/t/please-make-sure-your-credentials-are-valid-error-though-i-gave-valid-credentials-during-katalon-studio-activation/86671 "2023-04-04T06:58:57Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![shrinidhi.santhanam2](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/shrinidhi.santhanam2/32/22831_2.png) [@shrinidhi.santhanam2](https://forum.katalon.com/u/shrinidhi.santhanam2)\
**Post date:** [April 4, 2023, 6:58am UTC](https://forum.katalon.com/t/please-make-sure-your-credentials-are-valid-error-though-i-gave-valid-credentials-during-katalon-studio-activation/86671/1 "2023-04-04T06:58:57Z")

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![image](https://europe1.discourse-cdn.com/katalon/original/3X/f/d/fda36e82a6fdc1094745398a01576d24ad2b9da9.png)

Though I have given valid credentials during the Katalon Activation i am receiving the above error.  
Any quicker resolution please

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**Author:** ![vu.tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/vu.tran/32/20584_2.png) [@vu.tran](https://forum.katalon.com/u/vu.tran)\
**Post date:** [April 4, 2023, 7:02am UTC](https://forum.katalon.com/t/please-make-sure-your-credentials-are-valid-error-though-i-gave-valid-credentials-during-katalon-studio-activation/86671/2 "2023-04-04T07:02:06Z")

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Hi @shrinidhi.santhanam2,

This is a known issue and our team is actively working to resolve it. I will keep the community updated.

Best,

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**Author:** ![albert.vu](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/albert.vu/32/20595_2.png) [@albert.vu](https://forum.katalon.com/u/albert.vu)\
**Post date:** [April 4, 2023, 8:23am UTC](https://forum.katalon.com/t/please-make-sure-your-credentials-are-valid-error-though-i-gave-valid-credentials-during-katalon-studio-activation/86671/3 "2023-04-04T08:23:27Z")

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A post was merged into an existing topic: [Not able to Login on Katalon Studio Tool](https://forum.katalon.com/t/not-able-to-login-on-katalon-studio-tool/86609)

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**Author:** ![albert.vu](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/albert.vu/32/20595_2.png) [@albert.vu](https://forum.katalon.com/u/albert.vu)\
**Post date:** [April 4, 2023, 8:23am UTC](https://forum.katalon.com/t/please-make-sure-your-credentials-are-valid-error-though-i-gave-valid-credentials-during-katalon-studio-activation/86671/4 "2023-04-04T08:23:42Z")

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