# Nothing is recording **URL:** \ **Category:** Web Testing\ **Tags:** katalon-studio\ **Created:** [September 9, 2022, 9:15am UTC](https://forum.katalon.com/t/nothing-is-recording/76005 "2022-09-09T09:15:56Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![leanne](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/leanne/32/20464_2.png) [@leanne](https://forum.katalon.com/u/leanne)\ **Post date:** [September 9, 2022, 9:15am UTC](https://forum.katalon.com/t/nothing-is-recording/76005/1 "2022-09-09T09:15:57Z")
I am new to Katalon and downloaded the system yesterday on a free trial. I have follow the guides, looked at Get Started Create and Run Web UI Test case using record and Playback. When I get to step three hover over element nothing happens. I don’t get the elements showing on the top of the page. Only thing in my recording is Open Browser even when I click on an element. What am I missing? Has it not installed properly or is there an extension I need for Chrome? My coworker did exactly the same as me with downloading and opening and his works. ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [September 9, 2022, 9:34am UTC](https://forum.katalon.com/t/nothing-is-recording/76005/2 "2022-09-09T09:34:43Z")
Try updating the ChromeDriver > **[Upgrade or Downgrade WebDrivers | Katalon Docs](https://docs.katalon.com/docs/katalon-studio-enterprise/test-design/web-test-design/handle-webdrivers/upgrade-or-downgrade-webdrivers)** > > To have a better control of the browser versions while testing, Katalon Studio allows you to update or downgrade WebDrivers manually or via Katalon Studio built-in tools. This article will show you how to do so. ---
**Author:** ![leanne](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/leanne/32/20464_2.png) [@leanne](https://forum.katalon.com/u/leanne)\ **Post date:** [September 14, 2022, 8:04am UTC](https://forum.katalon.com/t/nothing-is-recording/76005/3 "2022-09-14T08:04:48Z")
I have done that and still unable to record anything. When I follow the instructions for the sample case for shoppingcart I get nothing in the browser and the recorded actions are Open Browser, Close Browser, Open Browser. The sample indicates that it should have navigated to URL, Click set text etc. I have updated ChromeDriver, uninstalled and redownloaded Katalon and I can’t get anything to work. Very frustrating because I have been given the task to find an automated testing system for regression testing that covers web based and mobile systems. Any help would be greatly appreciated. I have now wasted three days trying to get this working ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [September 14, 2022, 9:16am UTC](https://forum.katalon.com/t/nothing-is-recording/76005/4 "2022-09-14T09:16:21Z")
Which OS do you use? Version? If you are using Mac, is it Intel-powered or AMD-powered? Which Browser do you use (Chrome)? Version? Which version of Katalon Studio do you use? Which version of Chrome Driver are you currently using? > [@leanne](#): > > I follow the instructions for the sample case for shoppingcart What is the URL of the description of what you call “the sample case for shoppingcart”? I don’t know it. Please describe what you did step by step. It would be perfectly obvious to you, but not clear enough to others. ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [September 14, 2022, 9:52am UTC](https://forum.katalon.com/t/nothing-is-recording/76005/5 "2022-09-14T09:52:25Z")
> [@leanne](#): > > and I can’t get anything to work. Please have a look at this guideline. > [@\[TIP\] How To Help Us Help You!](http://forum.katalon.com/t/tip-how-to-help-us-help-you/12919/): > > My test is BROKEN! NOTHING WORKS! HELP ME! Relax. We get it. We really do. There are some pretty smart and clever people on this forum, but you must realize, they are not magicians or wizards or gods. They cannot see your code, they can’t see your errors and they don’t even know what your AUT is meant to do even though it might seem perfectly obvious to you. So please relax and follow the advice below, before you start writing your post. The advice below will tell you the exact information … ---
**Author:** ![leanne](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/leanne/32/20464_2.png) [@leanne](https://forum.katalon.com/u/leanne)\ **Post date:** [September 15, 2022, 2:00am UTC](https://forum.katalon.com/t/nothing-is-recording/76005/6 "2022-09-15T02:00:50Z")
I am on Windows 10 Pro. I am using Chrome Version 105.0.5195.127 (Official Build) (64-bit) Katalon Studio version Katalon\_Studio\_Windows\_64-8.4.1. I have used Tools/Update WebDrivers to update Chrome driver so I assume it has updated to latest version. The URL I am using to follow the steps I need to do is [https://docs.katalon.com/docs/katalon-studio-enterprise/get-started/webui-testing/webui-create-and-run-web-ui-test-case-using-record-and-playback](https://docs.katalon.com/docs/katalon-studio-enterprise/get-started/webui-testing/webui-create-and-run-web-ui-test-case-using-record-and-playback). In this case it displays the element’s correspondent XPath on the top of the page ![XPath on Katalon](https://europe1.discourse-cdn.com/katalon/original/3X/3/f/3fc5f08082df342cee2104834785b740a6305cce.png) but I don’t have that when I hover over the picture on my machine ![XPath on Katalon error](https://europe1.discourse-cdn.com/katalon/original/3X/f/4/f46de723b4cf6259eae77c8034d5039603dca5fc.jpeg) and the only recorded action I have is Open Browser ![Katalon recorded actions](https://europe1.discourse-cdn.com/katalon/original/3X/3/e/3ed1779aa7c5d163fdf258b14ac8daf582647ebf.png) ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [September 15, 2022, 6:53am UTC](https://forum.katalon.com/t/nothing-is-recording/76005/8 "2022-09-15T06:53:57Z")
> [@leanne](#): > > I am on Windows 10 Pro. I am using Chrome Version 105.0.5195.127 (Official Build) (64-bit) Katalon Studio version Katalon\_Studio\_Windows\_64-8.4.1. I have used Tools/Update WebDrivers to update Chrome driver so I assume it has updated to latest version. > > The URL I am using to follow the steps I need to do is [[WebUI] Create and Run Web UI Test Case using Record and Playback | Katalon Docs ](https://docs.katalon.com/docs/katalon-studio-enterprise/get-started/webui-testing/webui-create-and-run-web-ui-test-case-using-record-and-playback). I tried to reproduce your case on my personal Windows10 box with ChromeDriver and Katalon Studio of the same version as you. It worked OK. I could not reproduce your problem in my envrionment. I guess, there must be something special to your work environment. ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [September 15, 2022, 6:58am UTC](https://forum.katalon.com/t/nothing-is-recording/76005/9 "2022-09-15T06:58:04Z")
Is your machine provided by your employer? Is the machine provided by the coroperate’s IT administration section? Is it a case that Chrome browser was installed by them, not by you? I have a doubt that your Chrome may be specially configured so that it restricts automation software like Katalon Studio. ---
**Author:** ![leanne](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/leanne/32/20464_2.png) [@leanne](https://forum.katalon.com/u/leanne)\ **Post date:** [September 15, 2022, 7:19am UTC](https://forum.katalon.com/t/nothing-is-recording/76005/10 "2022-09-15T07:19:37Z")
It is a work machine but we don’t have a cooperate IT administration section. We are all administrators on our own laptops. Chrome isn’t specially configured. I actually downloaded it and installed it on my machine so I could use Katalon because it didn’t like Edge when I tried to do the Record and Playback. ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [September 15, 2022, 7:35am UTC](https://forum.katalon.com/t/nothing-is-recording/76005/11 "2022-09-15T07:35:02Z")
I could not reproduce your problem. I have no more idea. ---
**Author:** ![roshni.vasisht](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/roshni.vasisht/32/23869_2.png) [@roshni.vasisht](https://forum.katalon.com/u/roshni.vasisht)\ **Post date:** [July 13, 2023, 1:56am UTC](https://forum.katalon.com/t/nothing-is-recording/76005/12 "2023-07-13T01:56:13Z")
i am using Mac machine and i was able to record my test cases but after 2-3 test cases when i am trying to record new it is not saving , i click on save script and then it take me to save location but when i open the test cases it is empty . I am using Free Trial Katalon studio