Need someone from sales to contact me about pricing


#1

I have tried for several days now to get someone to contact me about pricing so that I can get the proper licenses for running tests, both locally and thru our CI/CD (do I need node and floating? or just one?). Apparently no one wants to respond via email or the chat message that I left with my email address to contact me back because I have questions. I figure since I can reach more people here someone can direct someone from sales to me to discuss this so that I can unlock our automated tests from doom bc they will not run in my CI/CD pipeline without a license. You wanted me to pay for things, I’m trying to pay for things but no one is responding.

Thanks in advance


#2

Callout to @devalex88 @duyluong @ThanhTo @Thong (re Katalon Licensing/TestOps)


#3

Sorry for that. I’ve forwarded your request to the sales team.


#4

Thank you! I appreciate your help.


#5

@ Amanda, did some one contacted you.
I ran into the same issue where noone replies to emails Phone call or chats. We are evaluating Katalon and need to see how we can get CI/CD running, do we need some sort of license? We are at the point of abandoning Katalon due to the poor suport and responsivenes to their users.


#6

Hi @jchellew,

I’m very sorry to hear you had a negative experience. I have passed your inquiries to the sales team again.

  • Liam

#7

@jchellew I received an email and responded but I haven’t heard anything since. I have to admit, I love katalon and all that it offers. The forums are great for getting help when you are stuck. The only thing I have an issue with is just trying to get to the point where I can purchase something I was using for free before. I’m hoping I receive another response soon as I would like to go back to running tests through Azure DevOps again.


#8

It seems that there is no one to take care of future customer and they expect us to pay for support, go figure. I guess I will moving on to other tools with better support.


#9

I am sorry to hear that. I don’t work for Katalon but I recommend it as often as possible and I find it easier to use than most I’ve tried and used before. But, I totally understand where you are coming from. I hope that someone gets back to you.