We need someone to provide a tailor made training, more like Job Support training to the QA Staff on the tool. Initial training to include an interactive session explaining the Job needs and asking questions and further to that a more Support or retainer service. Any help would be much appreciated.
Thanks, Sheela Ramji.
hi @sramji
Katalon does offer official training and consulting services you can inquire about through their website under Services. That is probably your best bet for structured, tool-specific onboarding with follow-up support
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There are lots of resource available online, youtube to learn at least to understand the Katalon tool, even the Katalon document ( though that is mostly not updated)
seems too generic request. are you specifically looking for katalon, katalon team would help with such request. if you are looking for any other tool, kindly share
Katalon have learning path, courses and if you encounter any issue, you can post here and community will help you out of this.
I’m also quite new to Katalon, so maybe this is a basic question, but are you looking for someone to train from scratch or more like ongoing support for real project tasks?
I’ve been trying to learn mostly from YouTube and docs, but I also feel like having someone to guide on real use cases would help a lot, especially with things like framework setup and debugging.
@sramji can you clarify your request
We need someone who can provide support, based on specific work flows that we need assistance on to create scripts. The videos are generic and do not answer some very specific questions that we have.
I have sent you a message, please check your inbox 
My suggestions would be to just keep on automating scripts and debug the failure, the real time activity is the best teacher. Slowly you will get all information.
If you get stuck, ask here in the community or best helper is studio assist.
Thank you. Would you happen to have any contacts that would do online support instead ?
Hi. I sent a response back to your questions. Not sure if you received them. - Sheela Ramji.
please kindly check your email 
So Bella, whether the Katalon team provide trainer support?
@nghi.phan please
Hi everyone,
Wanted to circle back with something I think you’ll like.
While we don’t offer a dedicated support trainer — our standard model is materials only (videos, guides, docs) — I’ve been setting up an “office hours” post on our community forum where our engineering team will jump in to help resolve the specific hiccups users are running into. You post your workflow questions in the thread, our engineers reply directly. Exactly the kind of workflow-level help you mentioned the videos don’t provide.
I’m hoping this becomes a real resource for our users. I’ll send the link as soon as it goes live, and I’d love for you to be one of the first to bring questions to it.
If you want to share your specific questions ahead of time, I’ll make sure they’re on the list when the thread opens.
Best,
Bella Phan
sounds good