# My account is blocked

**URL:** <https://forum.katalon.com/t/my-account-is-blocked/49984>\
**Category:** Web Testing\
**Tags:** katalon-studio\
**Created:** [December 7, 2020, 8:06am UTC](https://forum.katalon.com/t/my-account-is-blocked/49984 "2020-12-07T08:06:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![yuliang.lim](https://avatars.discourse-cdn.com/v4/letter/y/b782af/32.png) [@yuliang.lim](https://forum.katalon.com/u/yuliang.lim)\
**Post date:** [December 7, 2020, 8:06am UTC](https://forum.katalon.com/t/my-account-is-blocked/49984/1 "2020-12-07T08:06:45Z")

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Just 3 days ago, I downloaded Katalon Studio (Free edition) and started using it. I was able to do create some tests but today when I tried to run Katalon for my testing, it can no longer start but this message kept showing “This account has been blocked” at Activation dialog even after i have verified my account. Kindly please assist as I need to perform some testings for the project and it is very urgent!

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**Author:** ![ThanhTo](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/thanhto/32/697_2.png) [@ThanhTo](https://forum.katalon.com/u/ThanhTo)\
**Post date:** [December 7, 2020, 10:20am UTC](https://forum.katalon.com/t/my-account-is-blocked/49984/2 "2020-12-07T10:20:33Z")

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@yuliang.lim

Can you log in now ? It may take a couple of minutes for the verification to happen.

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**Author:** ![yuliang.lim](https://avatars.discourse-cdn.com/v4/letter/y/b782af/32.png) [@yuliang.lim](https://forum.katalon.com/u/yuliang.lim)\
**Post date:** [December 8, 2020, 8:38am UTC](https://forum.katalon.com/t/my-account-is-blocked/49984/3 "2020-12-08T08:38:01Z")

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Is there any solution for this issue? Can I register with the same email address if I were to delete my current account?

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**Author:** ![yuliang.lim](https://avatars.discourse-cdn.com/v4/letter/y/b782af/32.png) [@yuliang.lim](https://forum.katalon.com/u/yuliang.lim)\
**Post date:** [December 8, 2020, 8:38am UTC](https://forum.katalon.com/t/my-account-is-blocked/49984/4 "2020-12-08T08:38:03Z")

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No, it shows that the same message that my account is still blocked.