1719559537821.log (4.0 KB)
hs_err_pid1246516.log (307.8 KB)
The application crashes when I try to log in using the “Log in from Browser” option on the start screen.
2 Likes
Hi there,
Thank you very much for your topic. Please note that it may take a little while before a member of our community or from Katalon team responds to you.
Thanks!
Hi @vsviktorov,
Welcome to our community. Thank you for sharing your issue. Can you please help provide the screenshot and your steps? Like you click button then do what then this error happens.
I see your error like
com.kms.katalon.application.utils.Organization.getId()" because "org" is null
Can you share your license? that you are trial or enterprise
After clicking on the button to exit the application, there were no error messages. I tested this on the free version and trial version 9.6 without license.
i have the same problem
[KS 9.5] Katalon Studio Free
hs_err_pid22678.log (436.8 KB)
Thank you for your recording. We do not face this issue but will investigate on it. Please try another network (wifi, 4g, …) and see if it fixed/
I tried to enter the application again, after updating my ubuntu. I recorded a video from the screen. This time the built-in browser loads the page but the elements are transparent.
Hi,
Thank you for sharing this information. Can you please help give us error log? And would you mind updating to the latest version and see if it works?
This is the latest version, I downloaded it yesterday - Katalon_Studio_Free_Linux_64-9.5.0
1726473592477.log (4.1 KB)
.log (36.4 KB)
config.ini (797 Bytes)
katalon.ini (364 Bytes)
Hi Elly, I am facing a similar issue in 9.7.
I am using KS in Redhat Linux 8 and with Java 17
KS opens then when I click on the login option it crashes, here is the log.
Warning: NLS unused message: Key in: com.kms.katalon.composer.project.constants.composerProjectMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS missing message: BTN_ADDTESTSUITE in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS unused message: DIA_LBL_SELECT_TEST_DATA in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: HAND_WARN_TS_REQUIRES_PLUGIN_DYNAMIC_EXECUTION_TO_OPEN in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: DIA_INFO_KSE_COMBINE_MULTI_DATASOURCE in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS missing message: DIA_SHELL_DATA_ITERATION in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS missing message: DIA_LBL_TO_ROW in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS missing message: DIA_MSG_START_ROW_BIGGER_THAN_END_ROW in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS missing message: EDI_TITLE_TEST_CASE_BROWSER in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS missing message: DIA_MSG_CHOOSE_DATA_COLUMN in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS missing message: DIA_TABLE_EMPTY_COLUMN in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS missing message: DIA_WARN_MSG_EMPTY_COLUMN_NAME in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS missing message: PA_LBL_TOOLTIP_RETRY_IMMEDIATELY in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.objectrepository.constant.composerObjectRepositoryMessages
WebView Server has been started on port 37165
Warning: NLS missing message: URL_KATALON_SURVEY in: com.kms.katalon.constants.messages
Warning: NLS missing message: OFFLINE_ACTIVATION in: com.kms.katalon.constants.messages
Warning: NLS missing message: ENTERPRISE_TRIAL_LICENSE in: com.kms.katalon.constants.messages
Warning: NLS missing message: ActivationDialogV2_LBL_ENTERPRISE_LICENSE in: com.kms.katalon.constants.messages
Warning: NLS missing message: About_LBL_EDITION in: com.kms.katalon.constants.messages
Warning: NLS missing message: DIALOG_TITLE_FIRST_TIME_USE_SURVEY in: com.kms.katalon.constants.messages
Warning: NLS missing message: BTN_YES_CONTINUE_USE in: com.kms.katalon.constants.messages
Warning: NLS missing message: BTN_NO_QUIT_USING in: com.kms.katalon.constants.messages
Warning: NLS missing message: BTN_SEND in: com.kms.katalon.constants.messages
Warning: NLS missing message: MSG_QUESTION_WILL_CONTINUE_TO_USE in: com.kms.katalon.constants.messages
Warning: NLS missing message: MSG_QUIT_USING_KATALON_REASON in: com.kms.katalon.constants.messages
Warning: NLS missing message: MSG_QUIT_USING_KATALON_REASON_PLACEHOLDER in: com.kms.katalon.constants.messages
I tried version 9.7.2. My problem is also in this version of the application.
Katalon’s official documentation tells that you should use OpenJDK 17 on Linux:
But in the hs_err_pid1246516.log (307.8 KB) in the original post, I noticed the 6th line :
# JRE version: OpenJDK Runtime Environment (21.0.3+9) (build 21.0.3+9-Ubuntu-1ubuntu1)
@vsviktorov should make sure that he is using JDK17 rather than JDK21.
In the same log file, I found a line that says:
# The crash happened outside the Java Virtual Machine in native code.
So it is pointless to talk about the versions of application software on JVM like Katalon Studio.
Since the JVM is normally backwards compatible, it is usually safe to use a newer JVM. I launched the application in Fedora Linux with Java 21, it works. In Ubuntu it does not work with the same Java 21. The problem is in Eclipse or in broswer inside Eclipse. In the past I tried to launch the application in Manjaro Linux had the same problems, tried with different versions of Java but it did not affect.