KRE works on CMD but fails on jenkins task

I have a server on which I installed jenkins, KSE and KRE, I created the test cases and ran them on command line using KRE, but when I try to execute them on a jenkins task, it gets stuck. the logs are the next:

!SESSION 2021-02-09 12:55:52.182 -----------------------------------------------
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US

!ENTRY org.eclipse.osgi 4 0 2021-02-09 12:55:53.707
!MESSAGE Error reading configuration: D:\Katalon_Studio_Engine_Windows_64-7.9.1\configuration\org.eclipse.osgi.manager.fileTableLock (Access is denied)
!STACK 0 D:\Katalon_Studio_Engine_Windows_64-7.9.1\configuration\org.eclipse.osgi.manager.fileTableLock (Access is denied)
at Method)
at org.eclipse.osgi.internal.location.Locker_JavaNio.lock(
at org.eclipse.osgi.storagemanager.StorageManager.lock(
at org.eclipse.osgi.internal.framework.EquinoxContainer.(
at org.eclipse.osgi.launch.Equinox.(
at org.eclipse.core.runtime.adaptor.EclipseStarter.startup(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at org.eclipse.equinox.launcher.Main.invokeFramework(
at org.eclipse.equinox.launcher.Main.basicRun(

the jenkins task is stuck like this

Please give me guidance on this issue

Tasks running from jenkins are executed as ‘jenkins’ user usualy
Kindly read the jenkin docs for windows to provide acces for the needed user to the needed storage space

I gave all the required permissions to the user that executes the tests, but still got the same message, I’m using windows server 2019, is there an known issue regarding compatibility? couldn’t find anything about it

I cannot help much on this as i never used a jenkins installation hosted on windows.
It is an evil setup.
But you can try the opposite, move the Katalon installation somewhere inside the jenkins installation path/workspace