# KRE and KSE Licenses not working **URL:** \ **Category:** Test Management\ **Tags:** runtime-engine, katalon-studio\ **Created:** [December 24, 2020, 10:34pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553 "2020-12-24T22:34:22Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![qa.team](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/qa.team/32/4587_2.png) [@qa.team](https://forum.katalon.com/u/qa.team)\ **Post date:** [December 24, 2020, 10:34pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/1 "2020-12-24T22:34:22Z")
Hi Katalon Team, We are a team of three testers and have been using Katalon for the automation of our tests since October 2018. We bought 3 node-locked KSE and KRE licenses on 12/15/2020, the owner created an organization called Open bee, he invited us using our professional email addresses that are already used for the trial period and then assigned us a KRE license and KSE license. Each user was able to log in to their own account and activate both licenses. Everything was fine until we faced this problem when launching the tests in CLI mode today: ![Capture](https://europe1.discourse-cdn.com/katalon/original/2X/d/dcc5da3a68a2b5d996c8807e9b1a674d3e1bc3d0.png) Also, by connecting to KSE, we get this message: ![MicrosoftTeams-image (30)](https://europe1.discourse-cdn.com/katalon/original/2X/a/ac804c1125a94ae4af68386bb039adf9dcb1f550.png) And by checking the testops katalon , we found 0 valid licenses of KRE and KSE Why is it marked that we do not have valid licenses even though they are paid? How we can resolve this problem because our tests are blocked and we should fix this issue as soon as possible? ---
**Author:** ![qa.team](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/qa.team/32/4587_2.png) [@qa.team](https://forum.katalon.com/u/qa.team)\ **Post date:** [December 25, 2020, 7:59am UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/2 "2020-12-25T07:59:10Z")
@ThanhTo @devalex88 @duyluong @Russ_Thomas we need your help . ---
**Author:** ![ThanhTo](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/thanhto/32/697_2.png) [@ThanhTo](https://forum.katalon.com/u/ThanhTo)\ **Post date:** [December 25, 2020, 8:25am UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/3 "2020-12-25T08:25:27Z")
Hi @qa.team Can you provide screenshots of the organization Open bee which have the license ? The organization should add the user emails into list of **Registered Users**. ![untitled](https://europe1.discourse-cdn.com/katalon/original/2X/2/2f64de958dab0f0010bc01707fcf2453447357f4.png) ---
**Author:** ![qa.team](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/qa.team/32/4587_2.png) [@qa.team](https://forum.katalon.com/u/qa.team)\ **Post date:** [December 25, 2020, 8:33am UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/4 "2020-12-25T08:33:27Z")
![tempsnip](https://europe1.discourse-cdn.com/katalon/original/2X/0/01e2473bc008efb87f3ed260b96f3b316145008b.png) ![tempsnip](https://europe1.discourse-cdn.com/katalon/original/2X/f/f91560bafc3658dcbc6daf7efa39abd32c10dcb7.png) @ThanhTo ---
**Author:** ![qa.team](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/qa.team/32/4587_2.png) [@qa.team](https://forum.katalon.com/u/qa.team)\ **Post date:** [December 25, 2020, 9:57am UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/5 "2020-12-25T09:57:34Z")
Another screenshot : ![MicrosoftTeams-image (14) (1)](https://europe1.discourse-cdn.com/katalon/original/2X/e/e2f9e477c2f43270f419ae97b46b6e6ade3c4b9d.png) @ThanhTo help please ---
**Author:** ![qa.team](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/qa.team/32/4587_2.png) [@qa.team](https://forum.katalon.com/u/qa.team)\ **Post date:** [December 25, 2020, 11:11am UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/6 "2020-12-25T11:11:40Z")
@ThanhTo @devalex88 @duyluong @Russ_Thomas we are blocked , we need your help ---
**Author:** ![N.CHIKHAOUI](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/n.chikhaoui/32/16104_2.png) [@N.CHIKHAOUI](https://forum.katalon.com/u/N.CHIKHAOUI)\ **Post date:** [December 25, 2020, 12:40pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/7 "2020-12-25T12:40:44Z")
@ThanhTo we really need your answer , it’s very urgent ! We are blocked in this case. ---
**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\ **Post date:** [December 25, 2020, 12:46pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/8 "2020-12-25T12:46:12Z")
Hi @qa.team, @N.CHIKHAOUI The above sreenshots are of Katalon Studio Enterprise licenses. To use CLI mode, please provide the screenshot of **Katalon Runtime Engine** or **Katalon Runtime Engine DevOps** tab ---
**Author:** ![qa.team](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/qa.team/32/4587_2.png) [@qa.team](https://forum.katalon.com/u/qa.team)\ **Post date:** [December 25, 2020, 12:50pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/9 "2020-12-25T12:50:41Z")
This is the sceenshot of **Katalon Runtime Engine** : ![Capture1](https://europe1.discourse-cdn.com/katalon/original/2X/1/13eb376657a10f4048cf262f421f514c2a8483c0.png) Another one for online licenses , but as you see there is no valid license , we have only the IDS of registered machines : ![Capture](https://europe1.discourse-cdn.com/katalon/original/2X/5/529733de207433d0432ccdb43d30b6cb7ac4b552.png) ---
**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\ **Post date:** [December 25, 2020, 12:58pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/10 "2020-12-25T12:58:15Z")
@qa.team In the above image, your organization Katalon runtime licenses number is 0. I think you should provide Katalon Runtime Engine DevOps screenshot. ---
**Author:** ![qa.team](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/qa.team/32/4587_2.png) [@qa.team](https://forum.katalon.com/u/qa.team)\ **Post date:** [December 25, 2020, 12:59pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/11 "2020-12-25T12:59:18Z")
We don’t have Katalon Runtime Engine DevOps , we just bought KRE and KSE licenses ---
**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\ **Post date:** [December 25, 2020, 1:00pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/12 "2020-12-25T13:00:33Z")
Please note that I am from Katalon development team (not the business team) so I cannot check your licenses. I will contact the sales team for this case. ---
**Author:** ![N.CHIKHAOUI](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/n.chikhaoui/32/16104_2.png) [@N.CHIKHAOUI](https://forum.katalon.com/u/N.CHIKHAOUI)\ **Post date:** [December 25, 2020, 1:01pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/13 "2020-12-25T13:01:50Z")
Hi @duyluong please notice that we didn’t buy the Engine DevOps , we just bought the KRE and KSE licenses , the problm here that we runned our tests successfully and the number of KRE and KSE was marked 3 Lics on TestOps ---
**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\ **Post date:** [December 25, 2020, 1:03pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/14 "2020-12-25T13:03:11Z")
@N.CHIKHAOUI, Please confirm that your org bought 3 KSE licenses + 3 KRE licenses? ---
**Author:** ![N.CHIKHAOUI](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/n.chikhaoui/32/16104_2.png) [@N.CHIKHAOUI](https://forum.katalon.com/u/N.CHIKHAOUI)\ **Post date:** [December 25, 2020, 1:05pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/16 "2020-12-25T13:05:16Z")
Yes , 3 KSE + 3 KRE ---
**Author:** ![qa.team](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/qa.team/32/4587_2.png) [@qa.team](https://forum.katalon.com/u/qa.team)\ **Post date:** [December 25, 2020, 1:08pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/17 "2020-12-25T13:08:40Z")
@Brandon_Hein @Hanh_Tran could you please check our problem above ---
**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\ **Post date:** [December 25, 2020, 1:10pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/18 "2020-12-25T13:10:20Z")
@qa.team, @N.CHIKHAOUI I sent this discusstion to the business team. They will help to check your licensing issue. ---
**Author:** ![N.CHIKHAOUI](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/n.chikhaoui/32/16104_2.png) [@N.CHIKHAOUI](https://forum.katalon.com/u/N.CHIKHAOUI)\ **Post date:** [December 25, 2020, 1:11pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/19 "2020-12-25T13:11:16Z")
Ok thanks for your help ---
**Author:** ![qa.team](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/qa.team/32/4587_2.png) [@qa.team](https://forum.katalon.com/u/qa.team)\ **Post date:** [December 25, 2020, 1:11pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/20 "2020-12-25T13:11:17Z")
ok , thank you ---
**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\ **Post date:** [December 25, 2020, 3:23pm UTC](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553/21 "2020-12-25T15:23:39Z")
Hi @N.CHIKHAOUI, @qa.team, This is the message from our business team: > On Recurly it shows their payment on Dec 15 was not successful, thus their subscriptions were revoked after 7 days. I’ve informed them to repurchase via email. Please help answer on the forum. Thanks! Our business team has sent an email to your business email. Thanks [Next page](https://forum.katalon.com/t/kre-and-kse-licenses-not-working/50553.md?page=2)