# Katalon Studio doesn't see my ios device on mac **URL:** \ **Category:** Mobile Testing\ **Tags:** mobile-testing, katalon-studio\ **Created:** [November 29, 2017, 12:11pm UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395 "2017-11-29T12:11:40Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Andrzej\_Koziol](https://avatars.discourse-cdn.com/v4/letter/a/3e96dc/32.png) [@Andrzej\_Koziol](https://forum.katalon.com/u/Andrzej_Koziol)\ **Post date:** [November 29, 2017, 12:11pm UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/1 "2017-11-29T12:11:40Z")
hi I have done all of steps from this page: [https://www.katalon.com/hidden-post/ios-android-setup-macos/](https://www.katalon.com/hidden-post/ios-android-setup-macos/) xcode see my iphone, but catalon not. On catalon devices list i can see only ios simulator device. Anyone can help? ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [November 30, 2017, 2:30am UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/2 "2017-11-30T02:30:39Z")
You should check up again on this guide: [https://docs.katalon.com/display/KD/Mobile+on+macOS](https://docs.katalon.com/display/KD/Mobile+on+macOS). That provided page looks like a ‘hidden-post’, so information from that post might be outdated ---
**Author:** ![Hassan\_Shafiq](https://avatars.discourse-cdn.com/v4/letter/h/eb9ed0/32.png) [@Hassan\_Shafiq](https://forum.katalon.com/u/Hassan_Shafiq)\ **Post date:** [March 4, 2018, 7:22am UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/3 "2018-03-04T07:22:48Z")
[Andrzej Kozioł](http://forum.katalon.com/profile/2140/Andrzej%20Kozio%C5%82) Hi, Did you find any solution? i am facing the same issue ---
**Author:** ![marian\_magdy](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/marian_magdy/32/16104_2.png) [@marian\_magdy](https://forum.katalon.com/u/marian_magdy)\ **Post date:** [March 20, 2018, 12:33pm UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/4 "2018-03-20T12:33:23Z")
hello, I am facing the same issue I need a help ---
**Author:** ![chaker](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/chaker/32/7106_2.png) [@chaker](https://forum.katalon.com/u/chaker)\ **Post date:** [May 30, 2018, 12:47pm UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/5 "2018-05-30T12:47:26Z")
The same problem here, Please Help ---
**Author:** ![Thanakorn\_Sriwichai](https://avatars.discourse-cdn.com/v4/letter/t/87869e/32.png) [@Thanakorn\_Sriwichai](https://forum.katalon.com/u/Thanakorn_Sriwichai)\ **Post date:** [August 1, 2018, 10:46am UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/6 "2018-08-01T10:46:12Z")
Hello, I just faced this issue too. can anyone have any solutions? Last week, my Katalon in MAC can see my device normally but today can’t see the device. I tried many ways to fix but still can’t. ---
**Author:** ![Shashank\_Lagvankar](https://avatars.discourse-cdn.com/v4/letter/s/a3d4f5/32.png) [@Shashank\_Lagvankar](https://forum.katalon.com/u/Shashank_Lagvankar)\ **Post date:** [August 5, 2018, 1:38pm UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/7 "2018-08-05T13:38:16Z")
I too cannot see my iPhone 5s (ios 10.3) in the device list… !! ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [August 6, 2018, 2:29am UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/8 "2018-08-06T02:29:09Z")
Have you guys followed instructions from this page for troubleshooting? [https://docs.katalon.com/display/KD/Troubleshooting+automated+mobile+testing](https://docs.katalon.com/display/KD/Troubleshooting+automated+mobile+testing) ---
**Author:** ![Thanakorn\_Sriwichai](https://avatars.discourse-cdn.com/v4/letter/t/87869e/32.png) [@Thanakorn\_Sriwichai](https://forum.katalon.com/u/Thanakorn_Sriwichai)\ **Post date:** [August 6, 2018, 7:50am UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/9 "2018-08-06T07:50:05Z")
> Vinh Nguyen said: > > Have you guys followed instructions from this page for troubleshooting? > [https://docs.katalon.com/display/KD/Troubleshooting+automated+mobile+testing](https://docs.katalon.com/display/KD/Troubleshooting+automated+mobile+testing) I’ve tried trouble shooting No.1 and i got this. What should i do? ![](https://s3.amazonaws.com/katalon-forum/editor/mj/djept2rubo6p.png "Image: https://s3.amazonaws.com/katalon-forum/editor/mj/djept2rubo6p.png") [image.png](https://s3.amazonaws.com/katalon-forum/editor/mj/djept2rubo6p.png) ---
**Author:** ![Shashank\_Lagvankar](https://avatars.discourse-cdn.com/v4/letter/s/a3d4f5/32.png) [@Shashank\_Lagvankar](https://forum.katalon.com/u/Shashank_Lagvankar)\ **Post date:** [August 6, 2018, 12:25pm UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/10 "2018-08-06T12:25:51Z")
Yes. My device Id is getting identified in terminal. But not in Katalon Also when i execute the xcodebuild command, my test fails as below : 19:50:42.697 WebDriverAgentRunner-Runner[593:228561] \_XCT\_testBundleReadyWithProtocolVersion:minimumVersion: reply received 19:51:42.786 WebDriverAgentRunner-Runner[593:228487] \ done waiting 19:51:42.787 WebDriverAgentRunner-Runner[593:228487] \ reporting timed out failure with IDE session ready for test plan 19:51:42.787 WebDriverAgentRunner-Runner[593:228487] \ cleaning up IDE session ready for test plan ==================== 2018-08-06 19:52:47.643 xcodebuild[27979:568551] Error Domain=IDETestOperationsObserverErrorDomain Code=6 “Early unexpected exit, operation never finished bootstrapping - no restart will be attempted” UserInfo={NSLocalizedDescription=Early unexpected exit, operation never finished bootstrapping - no restart will be attempted} Testing failed: Early unexpected exit, operation never finished bootstrapping - no restart will be attempted \*\* TEST FAILED \*\* Can this be a reason for not detecting the device in Katalon ---
**Author:** ![Kevin\_Coffrin](https://avatars.discourse-cdn.com/v4/letter/k/e68b1a/32.png) [@Kevin\_Coffrin](https://forum.katalon.com/u/Kevin_Coffrin)\ **Post date:** [August 22, 2018, 1:30pm UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/11 "2018-08-22T13:30:49Z")
Has anyone found a solution to this issue? I am having the exact same issue as outlined. ---
**Author:** ![chiraz\_ben\_chaabane](https://avatars.discourse-cdn.com/v4/letter/c/90ced4/32.png) [@chiraz\_ben\_chaabane](https://forum.katalon.com/u/chiraz_ben_chaabane)\ **Post date:** [November 12, 2018, 2:43pm UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/12 "2018-11-12T14:43:23Z")
> Vinh Nguyen said: > > You should check up again on this guide: [https://docs.katalon.com/display/KD/Mobile+on+macOS](https://docs.katalon.com/display/KD/Mobile+on+macOS). That provided page looks like a ‘hidden-post’, so information from that post might be outdated please Vinh Nguyen can you give me a configuration that can detect ios devices ? I mean version of macos, of xcode, of katalon studio, … Thanks a lot 🙂 ---
**Author:** ![Chris\_Trevarthen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/chris_trevarthen/32/358_2.png) [@Chris\_Trevarthen](https://forum.katalon.com/u/Chris_Trevarthen)\ **Post date:** [November 19, 2018, 1:15am UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/13 "2018-11-19T01:15:22Z")
One of the first things you can do is see if the device is recognized by command line tools outside of Xcode: ```auto idevice_id -l ``` If that does show your device, then it could be that you don’t have permissions to run some of the other command line tools that Katalon (and Appium behind the scenes) require. You can reinstall those tools with: ```auto brew uninstall ideviceinstallerbrew uninstall libimobiledevice brew install --HEAD libimobiledevice brew link --overwrite libimobiledevice brew install --HEAD ideviceinstaller brew link --overwrite ideviceinstaller sudo chmod -R 777 /var/db/lockdown/ ``` Hope this helps, Chris ---
**Author:** ![g.shyamvinaykumar](https://avatars.discourse-cdn.com/v4/letter/g/919ad9/32.png) [@g.shyamvinaykumar](https://forum.katalon.com/u/g.shyamvinaykumar)\ **Post date:** [July 31, 2019, 5:04am UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/14 "2019-07-31T05:04:12Z")
Anyone got this working. We are facing the same issue with Katalon Studio 6.3.0. Appium 1.14 Xcode 10.2.1 Ios device is showing up in Xcode and is able to install demo app but through Katalon Studio it shows up as Unrecognized Device. Any clue on what to do next? ---
**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\ **Post date:** [August 6, 2019, 3:38pm UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/15 "2019-08-06T15:38:27Z")
Hi @g.shyamvinaykumar, Please try the solution above: > [@Katalon Studio doesn't see my ios device on mac](http://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/13): > > One of the first things you can do is see if the device is recognized by command line tools outside of Xcode: idevice\_id -l If that does show your device, then it could be that you don’t have permissions to run some of the other command line tools that Katalon (and Appium behind the scenes) require. You can reinstall those tools with: brew uninstall ideviceinstallerbrew uninstall libimobiledevice brew install --HEAD libimobiledevice brew link --overwrite libimobiledevice brew install --HEAD … Thanks ---
**Author:** ![shalika](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@shalika](https://forum.katalon.com/u/shalika)\ **Post date:** [September 14, 2019, 2:52pm UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/16 "2019-09-14T14:52:02Z")
I also tried all above steps you have mentioned and its still showing me . I am using Version: 6.3.3, Build 11 My device Details: iPhone 6S, iOS 12.3 Xcode: 10.2 Could you please tell me whether the Katalon studio team working on giving the real device feature for iOS or, it has already released? ---
**Author:** ![vergilfransdeepa](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/vergilfransdeepa/32/16104_2.png) [@vergilfransdeepa](https://forum.katalon.com/u/vergilfransdeepa)\ **Post date:** [July 10, 2022, 9:19pm UTC](https://forum.katalon.com/t/katalon-studio-doesnt-see-my-ios-device-on-mac/8395/17 "2022-07-10T21:19:23Z")
I am facing the same issue. ‘device\_id -l’ command does not work in my Mac. I use ‘xcrun xctrace list devices’. I can see only the simulators. If I run the WebDriverAgent test command I can see the WebdriverAgentPhone in my iPhone.