# Katalon store is down

**URL:** <https://forum.katalon.com/t/katalon-store-is-down/46435>\
**Category:** Web Testing\
**Tags:** katalon-studio\
**Created:** [August 13, 2020, 4:06pm UTC](https://forum.katalon.com/t/katalon-store-is-down/46435 "2020-08-13T16:06:07Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![czhang](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/czhang/32/22830_2.png) [@czhang](https://forum.katalon.com/u/czhang)\
**Post date:** [August 13, 2020, 4:06pm UTC](https://forum.katalon.com/t/katalon-store-is-down/46435/1 "2020-08-13T16:06:08Z")

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Hi, today I am getting “504 Gateway Time-out” when signing to Katalon store account, could someone please take a look, thanks!

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**Author:** ![tduvivier](https://avatars.discourse-cdn.com/v4/letter/t/b782af/32.png) [@tduvivier](https://forum.katalon.com/u/tduvivier)\
**Post date:** [August 13, 2020, 4:56pm UTC](https://forum.katalon.com/t/katalon-store-is-down/46435/3 "2020-08-13T16:56:13Z")

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Same problem for me

# 504 Gateway Time-out

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**Author:** ![ThanhTo](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/thanhto/32/697_2.png) [@ThanhTo](https://forum.katalon.com/u/ThanhTo)\
**Post date:** [August 13, 2020, 4:57pm UTC](https://forum.katalon.com/t/katalon-store-is-down/46435/4 "2020-08-13T16:57:22Z")

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Thank you for your report, we are investigating this issue !

In the mean time, if you have KSE license, in order to use plugin, please use Offline Plugin Feature as instructed in the video below:

> **[Install Plugins.mp4 (video)](https://drive.google.com/file/d/1eVdwPTtdzVY2VyLtdX-aVqI6Sl_oeIPW/view)**
>
> Google Drive file.

Instead of logging in store, you can skip that test.

- Open [https://store.katalon.com/](https://store.katalon.com/). You can open a different browser than the one you usually use or erase cache to log you out of the page.
- Go to plugin you need.
- Go to changelog.
- Download the latest Jar file.
- Put it in `project_name/plugins` folder for normal plugins, or `project_name/plugins/platform` folder (create one if not exists) for platform plugins.
- Open your project in Katalon Studio, and go to **Project \> Settings \> Plugins** , select one of the following options to use plugins offline:

- **Local** : Katalon Studio will install plugins from the Plugins folder only.

- Click **Reload Plugins**.

When the store is online again, you can adjust the setting to **Katalon Store and Local** to use online plugins.

Thank you for your patience, we are working on this issue.

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**Author:** ![spurthi.pendyala](https://avatars.discourse-cdn.com/v4/letter/s/46a35a/32.png) [@spurthi.pendyala](https://forum.katalon.com/u/spurthi.pendyala)\
**Post date:** [August 14, 2020, 1:59am UTC](https://forum.katalon.com/t/katalon-store-is-down/46435/5 "2020-08-14T01:59:22Z")

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Unable to login to store how can we get report plugin jar file can you please help on report plugins for katalon

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**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\
**Post date:** [August 14, 2020, 3:17am UTC](https://forum.katalon.com/t/katalon-store-is-down/46435/6 "2020-08-14T03:17:25Z")

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Hi @spurthi.pendyala, @czhang

Everything is back to normal. Please re-login in Store or click reload plugins in Katalon Studio again. We are very sorry for this inconvenience.