I want to reissue the offline license of katalon runtime license because I entered the wrong katalon machine ID, but I can’t delete it.
Hi there @qaqc, 
Welcome to Katalon Community!
As the main language of our forum is English, hence, we recommend you to change your topic title to English so that other members, and our team, could support you better.
Sometimes, other members may offer to support you via other means such as Skype or Zoom calls. While we do not ban these kind of direct solicitations, please be aware that you will be receiving their support at your own risk.
Thanks 
It’s still not deleted yet.
I don’t think I can do it with skype or zoom.
I will capture the situation when it is not deleted and forward it to you.
It seems like you are a paid Katalon user. In that case, I will tag my colleagues from the Customer Support team here: @vi.kim @duc.phan @khang.dang and @quan.trinh for better support
2 Likes
Can you delete the license for me just one more time?
The reason is that the machineID I’m trying to run on has changed.
Hi @qaqc,
We just need to clarify to see if you are one of our paid customers? If yes, then please raise a ticket on our Support Center for dedicated and faster support from our Support team. Thanks!
Hi @qaqc,
Once again, we have to remind you that English is the main language on our forum if you would like to receive the quickest support from others. Hence, we urge you to include at least some Google-translated English descriptions in your posts.
Thanks,
Albert
@albert.vu @vu.tran
Delete the Catalon runtime engine license that is already registered.
Paid member information will be delivered as a screenshot. (License 1 under subscription)
