Katalon runtime engine의 발급받은 오프라인 라이선스를 삭제하고 싶습니다

I want to reissue the offline license of katalon runtime license because I entered the wrong katalon machine ID, but I can’t delete it.

Please raise a ticket to our support team for assistance Katalon Help Center


Hi there @qaqc, :wave:

Welcome to Katalon Community!

As the main language of our forum is English, hence, we recommend you to change your topic title to English so that other members, and our team, could support you better.

Sometimes, other members may offer to support you via other means such as Skype or Zoom calls. While we do not ban these kind of direct solicitations, please be aware that you will be receiving their support at your own risk.

Thanks :+1:

It’s still not deleted yet.
I don’t think I can do it with skype or zoom.

I will capture the situation when it is not deleted and forward it to you.

It seems like you are a paid Katalon user. In that case, I will tag my colleagues from the Customer Support team here: @vi.kim @duc.phan @khang.dang and @quan.trinh for better support :+1:


Can you delete the license for me just one more time?
The reason is that the machineID I’m trying to run on has changed.

Hi @qaqc,

We just need to clarify to see if you are one of our paid customers? If yes, then please raise a ticket on our Support Center for dedicated and faster support from our Support team. Thanks!


유료 고객으로 라이선스 구매이력 캡쳐 전달드립니다.

Hi @qaqc,

Once again, we have to remind you that English is the main language on our forum if you would like to receive the quickest support from others. Hence, we urge you to include at least some Google-translated English descriptions in your posts.


Capture license purchase history as a paying customer.
Please remove the runtime offline license.

@albert.vu @vu.tran
Delete the Catalon runtime engine license that is already registered.

Paid member information will be delivered as a screenshot. (License 1 under subscription)