Katalon Jira integration issues

The Katalon studio and test ops integration App is showing as - App requested. And couldnt see the options to add custom fields etc. Do we need any previliges from Jira admin team ?

From reports to manage jira issues(Linked Jira issues - ADD) – Create as new and Create as sub issue are not working. They are giving browser not supported error. Do we have to make any changes in settings?
Please advise. Thanks !

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