Katalon device view is loading when record mobile

Hi Admin,

Could you please help me to fix this issue.


  • Node v12.16.1
  • Java 1.8.0_251
  • Appium 1.14.1
  • Katalon Studio 7.9.1 build 208 exp 21-04-2021


  • I record mobile Katalon with the real phone device and complete at the configurations.
  • I press the capture object button throughout record to sync


  • The application is opened automatically
  • Tab “Home page” menu

Actual result:

  • Katalon device view is loading (forever…)[Katalon device view is loading when record mobile]


  • Tab “Information” menu (or other tab) -> Record is success and Katalon device view sync with device screen.
  • Only occur on “Home page” menu

Attached video:
Katalon device view is loading…

Many thanks,

Hi @phatnguyen1188,

Seems like Appium server is hanging when getPageSource from the Home page menu that causes Katalon Mobile Recorder keeps loading. I think you should upgrade Appium to the latest version (1.20.2) and try again.

If the latest Appium version doesn’t work, please share the Appium log file under [project folder]/appium.log


Dear Duy Luong,

I sent my appium log via gmail. Please find attached file.

Many thanks!!

Dear @duyluong

I try to upgrade Appium (1.20.2) but it still not work. I sent log Appium log


Best regards,

Hi @phatnguyen1188,

Please record again on that screen until Appium/Katalon Studio shows the hanging exception as an error dialog and share with us the screenshot about it.

Please also share your Android device mobile and try recording on other devices or simulators.


Hi Admin,

That’s same for me. Please help me to fix that.


  • Node v14.16.1
  • appium v1.21.0
  • java v1.8.0_271
  • Katalon Studio 8.0.5

Please see attach video: https://drive.google.com/drive/u/0/folders/161fJnxZG2kj_ZW4g8VRuBp84tVGQj82l