# Katalon cannot detect real iOS device

**URL:** <https://forum.katalon.com/t/katalon-cannot-detect-real-ios-device/13548>\
**Category:** Mobile Testing\
**Tags:** mobile-testing, katalon-studio\
**Created:** [October 4, 2018, 5:27am UTC](https://forum.katalon.com/t/katalon-cannot-detect-real-ios-device/13548 "2018-10-04T05:27:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Hoang\_Nhat\_Hoa](https://avatars.discourse-cdn.com/v4/letter/h/aeb1de/32.png) [@Hoang\_Nhat\_Hoa](https://forum.katalon.com/u/Hoang_Nhat_Hoa)\
**Post date:** [October 4, 2018, 5:27am UTC](https://forum.katalon.com/t/katalon-cannot-detect-real-ios-device/13548/1 "2018-10-04T05:27:29Z")

</div>

Hi team,

I’m using my Mini Mac High Sierra version 10.13.6 and running the test for my iOS device (iphone 6 - iOS 10.1.1). After successfully installing and building up WebDriverAgent, I launched Katalon and found that my device is not listed in the iOS devices list beside the simulators. Please help

Here is some information you may need:  
Appium 1.8.1  
Xcode 9.3.1  
Katalon 5.7.1

---

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**Author:** ![chiraz\_ben\_chaabane](https://avatars.discourse-cdn.com/v4/letter/c/90ced4/32.png) [@chiraz\_ben\_chaabane](https://forum.katalon.com/u/chiraz_ben_chaabane)\
**Post date:** [November 13, 2018, 4:34pm UTC](https://forum.katalon.com/t/katalon-cannot-detect-real-ios-device/13548/2 "2018-11-13T16:34:57Z")

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> Alan Hoang said:
> 
> Hi team,
> 
> I’m using my Mini Mac High Sierra version 10.13.6 and running the test for my iOS device (iphone 6 - iOS 10.1.1). After successfully installing and building up WebDriverAgent, I launched Katalon and found that my device is not listed in the iOS devices list beside the simulators. Please help
> 
> Here is some information you may need:  
> Appium 1.8.1  
> Xcode 9.3.1  
> Katalon 5.7.1

please did you find a solution ?

---

<div class="post-metadata">

**Author:** ![Hoang\_Nhat\_Hoa](https://avatars.discourse-cdn.com/v4/letter/h/aeb1de/32.png) [@Hoang\_Nhat\_Hoa](https://forum.katalon.com/u/Hoang_Nhat_Hoa)\
**Post date:** [December 7, 2018, 11:17am UTC](https://forum.katalon.com/t/katalon-cannot-detect-real-ios-device/13548/3 "2018-12-07T11:17:45Z")

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Hi Chiraz\_ben\_chaabane,

What year of your Mac? I was using the mini Mac 2012 and facing the issue until I traded for the another one (late 2014).

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<div class="post-metadata">

**Author:** ![Chris\_Trevarthen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/chris_trevarthen/32/358_2.png) [@Chris\_Trevarthen](https://forum.katalon.com/u/Chris_Trevarthen)\
**Post date:** [December 10, 2018, 4:06am UTC](https://forum.katalon.com/t/katalon-cannot-detect-real-ios-device/13548/4 "2018-12-10T04:06:10Z")

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One thing that could be causing this is if the “idevice\_id” utility is not installed or cannot see your devices. “idevice\_id” is part of the library “libimobiledevice”. It’s quite possible that Katalon Studio is using that to communicate with real iOS devices.

First you can you running it and seeing if it’s installed and if you see any devices. From your Terminal, run:

```auto
idevice_id -l

```

If it’s not installed, then you can install it:

If you have Homebrew already, just run:

```auto
brew install libimobiledevice

```

If you don’t have Homebrew yet, check out its homepage for how to install it:

> **[Homebrew](https://brew.sh/)**
>
> The Missing Package Manager for macOS (or Linux).

After that, you should be able to run this command and see the list of all your real attached devices (not simulators, though):

```auto
idevice_id -l

```

If I’m right, and that’s how Katalon Studio sees real devices (NOTE: I already have libimobiledevice installed, so that could be why I can see them) then you should be all set!

Hope this helps,  
Chris