# Issue in Verification of Katalon Studio

**URL:** <https://forum.katalon.com/t/issue-in-verification-of-katalon-studio/53949>\
**Category:** Mobile Testing\
**Tags:** mobile-testing, katalon-studio\
**Created:** [April 19, 2021, 6:03am UTC](https://forum.katalon.com/t/issue-in-verification-of-katalon-studio/53949 "2021-04-19T06:03:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![kruthi.hegde](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kruthi.hegde/32/16103_2.png) [@kruthi.hegde](https://forum.katalon.com/u/kruthi.hegde)\
**Post date:** [April 19, 2021, 6:03am UTC](https://forum.katalon.com/t/issue-in-verification-of-katalon-studio/53949/1 "2021-04-19T06:03:26Z")

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I am having trouble login into katalon.  
It says “your account has been blocked. Please verify your account.”

I have requested to verify the account here - [Katalon TestOps](https://my.katalon.com/profile)  
But I am not receiving any verification email.  
Please help me out here.  
TIA.

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**Author:** ![ferrariklersone](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/ferrariklersone/32/15706_2.png) [@ferrariklersone](https://forum.katalon.com/u/ferrariklersone)\
**Post date:** [April 19, 2021, 10:46am UTC](https://forum.katalon.com/t/issue-in-verification-of-katalon-studio/53949/2 "2021-04-19T10:46:27Z")

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@kruthi.hegde  
I tried to reproduce the issue now, i have received the verification email.

There is something wrong with your system i mean.  
Please try to restart your device, and verifiy again.