# Invalid TestOps Credentials and Cannot get Organization ID **URL:** \ **Category:** Web Testing\ **Tags:** integrations, web-testing, api-testing, katalon-studio, bugs-report\ **Created:** [April 7, 2026, 2:30am UTC](https://forum.katalon.com/t/invalid-testops-credentials-and-cannot-get-organization-id/189765 "2026-04-07T02:30:39Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![ntambararukakasteven](https://avatars.discourse-cdn.com/v4/letter/n/e9c0ed/32.png) [@ntambararukakasteven](https://forum.katalon.com/u/ntambararukakasteven)\ **Post date:** [April 7, 2026, 2:30am UTC](https://forum.katalon.com/t/invalid-testops-credentials-and-cannot-get-organization-id/189765/1 "2026-04-07T02:30:39Z")
These are Errors on this email: [ntambararukakasteven@gmail.com](mailto:ntambararukakasteven@gmail.com) ![image](https://europe1.discourse-cdn.com/katalon/original/3X/9/0/90e417c6e64dfce1770c784d7ba815e63259f8df.png) It hasn’t Expired i started on 1/4/2026 using this email: [ntambararukakasteven@gmail.com](mailto:ntambararukakasteven@gmail.com) ![image](https://europe1.discourse-cdn.com/katalon/original/3X/d/8/d8e001cfccc08d8b4f7e2933a37cc7aeceed303c.png) Cannot get Organization ID ![image](https://europe1.discourse-cdn.com/katalon/original/3X/a/7/a7e6cbece55fcf14a6f057bc8d794eea360f724f.jpeg) ---
**Author:** ![depapp](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/depapp/32/29178_2.png) [@depapp](https://forum.katalon.com/u/depapp)\ **Post date:** [April 7, 2026, 2:37am UTC](https://forum.katalon.com/t/invalid-testops-credentials-and-cannot-get-organization-id/189765/2 "2026-04-07T02:37:03Z")
hi @ntambararukakasteven you can try this: 1. Log into TestOps in your browser 2. Go to **Settings** → **Organization Settings** 3. Copy the **Organization ID** from there for the Invalid Credentials error: 1. Make sure you’re using an **API Key** , not your account password 2. Generate a new API Key at: TestOps → **Settings** → **API Keys** → **Create API Key** 3. In Katalon Studio, go to **Project** → **Settings** → **Katalon TestOps** and enter: - Correct Organization ID - Valid API Key - Correct server (usually `testops.katalon.io`) quick checks: - Are you using the same email for both TestOps and Katalon Studio login? - Does your account have the right permissions in that organization? (Ask your org admin if unsure) Try regenerating the API key and let me know if it works or not ---
**Author:** ![arvind.choudhary](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/arvind.choudhary/32/33165_2.png) [@arvind.choudhary](https://forum.katalon.com/u/arvind.choudhary)\ **Post date:** [April 7, 2026, 4:40am UTC](https://forum.katalon.com/t/invalid-testops-credentials-and-cannot-get-organization-id/189765/4 "2026-04-07T04:40:21Z")
Starting with recent Katalon Studio versions (notably 11.x), **email/password authentication for TestOps has been replaced by API Keys** , and attempting to use passwords now results in “Invalid Credentials” or “Cannot get Organization ID” errors. YOu can try below steps Step 1: Get Organization ID 1. Log in to TestOps in a browser: [https://testops.katalon.io](https://testops.katalon.io/) 2. Go to **Settings → Organization Settings** 3. Copy the **Organization ID** #### **🔹 Step 2: Generate a new API Key** 1. In TestOps, go to: **Settings → API Keys** 2. Click **Create API Key** 3. Copy the generated key #### **🔹 Step 3: Configure Katalon Studio** In **Katalon Studio → Project → Settings → Katalon TestOps** , enter: - **Server URL:** `https://testops.katalon.io` - **Organization ID:** (from Step 1) - **API Key:** (from Step 2) **Do NOT use your account password** Click **Apply → Fetch Projects**. ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [April 7, 2026, 4:52am UTC](https://forum.katalon.com/t/invalid-testops-credentials-and-cannot-get-organization-id/189765/5 "2026-04-07T04:52:44Z")
> [@arvind.choudhary](#): > > Starting with recent Katalon Studio versions (notably 11.x), **email/password authentication for TestOps has been replaced by API Keys** , and attempting to use passwords now results in “Invalid Credentials” or “Cannot get Organization ID” errors. How did you get to know it? I could not find anything mentioned about this change in the [Release Note v11](https://docs.katalon.com/katalon-studio/release-notes/katalon-studio-release-notes-version-11.x). ---
**Author:** ![arvind.choudhary](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/arvind.choudhary/32/33165_2.png) [@arvind.choudhary](https://forum.katalon.com/u/arvind.choudhary)\ **Post date:** [April 7, 2026, 5:01am UTC](https://forum.katalon.com/t/invalid-testops-credentials-and-cannot-get-organization-id/189765/6 "2026-04-07T05:01:16Z")
It is **derived from Katalon’s current documentation (which only supports API Keys for TestOps integration)** **combined with observed enforcement behavior in Katalon Studio 11.x** , not from a single explicit Katalon announcement. So I assume there is documentation gap ---
**Author:** ![dineshh](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/dineshh/32/24488_2.png) [@dineshh](https://forum.katalon.com/u/dineshh)\ **Post date:** [April 7, 2026, 5:58am UTC](https://forum.katalon.com/t/invalid-testops-credentials-and-cannot-get-organization-id/189765/7 "2026-04-07T05:58:34Z")
Too many post with same request. combine all in one thread? ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [April 7, 2026, 7:17am UTC](https://forum.katalon.com/t/invalid-testops-credentials-and-cannot-get-organization-id/189765/8 "2026-04-07T07:17:07Z")
> [@arvind.choudhary](#): > > not from a single explicit Katalon announcement. How poor it is! > [@dineshh](#): > > Too many post with same request. combine all in one thread? I believe, making announcements is not the job of users. It is the responsibility of the product vendor. Why Katalon doesn’t do that? → @Elly_Tran ---
**Author:** ![ntambararukakasteven](https://avatars.discourse-cdn.com/v4/letter/n/e9c0ed/32.png) [@ntambararukakasteven](https://forum.katalon.com/u/ntambararukakasteven)\ **Post date:** [April 8, 2026, 1:31am UTC](https://forum.katalon.com/t/invalid-testops-credentials-and-cannot-get-organization-id/189765/9 "2026-04-08T01:31:21Z")
Hello @arvind.choudhary i try logging in but i runs endlessly without stopping no going back or next page but a blank page only ---
**Author:** ![ntambararukakasteven](https://avatars.discourse-cdn.com/v4/letter/n/e9c0ed/32.png) [@ntambararukakasteven](https://forum.katalon.com/u/ntambararukakasteven)\ **Post date:** [April 8, 2026, 1:31am UTC](https://forum.katalon.com/t/invalid-testops-credentials-and-cannot-get-organization-id/189765/10 "2026-04-08T01:31:27Z")
Hello @depapp , i don’t have the chance to reach that link [https://testops.katalon.io](https://testops.katalon.io) but if i get to the login using email it continuously loads without stopping may be tomorrow i will use another computer and see if i can get any further. I Tried Incognito and New Private Window in Mozilla nothing is display ---
**Author:** ![ntambararukakasteven](https://avatars.discourse-cdn.com/v4/letter/n/e9c0ed/32.png) [@ntambararukakasteven](https://forum.katalon.com/u/ntambararukakasteven)\ **Post date:** [April 8, 2026, 1:31am UTC](https://forum.katalon.com/t/invalid-testops-credentials-and-cannot-get-organization-id/189765/11 "2026-04-08T01:31:33Z")
Hello @depapp i am still using the same email for both It first happen whenever i tried to get in the Organization i received a notification about Account not having Access. ---
**Author:** ![ntambararukakasteven](https://avatars.discourse-cdn.com/v4/letter/n/e9c0ed/32.png) [@ntambararukakasteven](https://forum.katalon.com/u/ntambararukakasteven)\ **Post date:** [April 8, 2026, 10:15am UTC](https://forum.katalon.com/t/invalid-testops-credentials-and-cannot-get-organization-id/189765/12 "2026-04-08T10:15:33Z")
Hello, All the Possible Ways i Have Tried are not getting to the Point 1. Change Browsers 2. Use Private Browser Means like New Private Window(Mozilla) or Incognito(Google Chrome) 3. Restart Katalon Studio 4. Do complete Removal of Katalon Studio Back Settings and Files Remove .cache,.bin and other files I have restored and started Katalon Studio but then not Opening the [https://testops.katalon.io](https://testops.katalon.io) Let me know if this can Help on katalon Top User Icon then go to manage > **[Katalon TestOps](https://testops.katalon.io)** ![image](https://europe1.discourse-cdn.com/katalon/original/3X/4/b/4b7d3458c2af2834549ef4dbaaae9ce567a828a0.png) Is this able to work ![image](https://europe1.discourse-cdn.com/katalon/original/3X/e/b/eb43e174b78abdfc28efb39e0e9215efdd627db6.png) Manage API Keys ![image](https://europe1.discourse-cdn.com/katalon/original/3X/a/f/afbb2b008e53f572b841da772c17d25248e20900.png) Let me know for any further ideas, Thanks ---
**Author:** ![stevio052002](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/stevio052002/32/33213_2.png) [@stevio052002](https://forum.katalon.com/u/stevio052002)\ **Post date:** [April 10, 2026, 11:28am UTC](https://forum.katalon.com/t/invalid-testops-credentials-and-cannot-get-organization-id/189765/13 "2026-04-10T11:28:26Z")
Hello, Thanks for the Support found a Solution, Major things to Remember: To go the TestOps Projects 1.url link: [https://ac-xxxxxxx.katalon.io/project/xxxxxxx](https://ac-1659398.katalon.io/project/3399574/admin/project/general)/ not [https://testops.katalon.io/](https://testops.katalon.io/) To get Katalon Studio Setting go to Projects then Katalon True Platform Enable Katalon True Platforms Integration Choose your Project Then Enable Automatically Upload all test reports to Katalon True Platform ![Katalon Studio 4](https://europe1.discourse-cdn.com/katalon/original/3X/f/5/f5d157ca1b49517949ec7b9fe6217ac518aa51de.jpeg) [https://platform.openai.com/](https://platform.openai.com/) Go to Profile and look for the Organization ID = org-XXXXXXXXXXXXXXXXXXXX Secret Key:……………………………………………………………………………………………………………………….. This Fixes the Issue of [Invalid TestOps Credentials](https://forum.katalon.com/t/invalid-testops-credentials-and-cannot-get-organization-id/189765) Thank you @dineshh@kazurayam @viet.nguyen @Monty_Bagati @depapp and the other team Now it is Working