integration panel is disabled

Web Testing
1

Hello, I’m currently having trouble managing the project. The integration panel is disabled, and I can’t integrate repositories or anything else.

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Your integration panel is disabled because you do not have the required Project Admin role to manage integrations at the project level in Katalon TestOps. This is a permission-based restriction, not a system error.

According to the official Katalon documentation, integrations operate at two distinct levels:

  1. Account-level (Admin Settings > System > Integrations) - Requires Account Admin or System Admin role
  2. Project-level (Project Settings > Integrations) - Requires Project Admin role

Root Cause

Only users with the Project Admin role can:

  • Configure new integrations
  • Link repositories to projects
  • Edit integration settings
  • Archive/unarchive integrations
  • View integration details

If you’re seeing a disabled integration panel, it means your current role in the project is not Project Admin (you may be a Tester, Test Lead, or Member).

Solutions

Option 1: Request Project Admin Role (Recommended)

Contact your Project Admin or Account Admin and ask them to:

  1. Go to Project Settings > Members
  2. Find your user account
  3. Change your role to Project Admin

Option 2: Ask Your Project Admin to Configure Integrations

If you don’t need Project Admin privileges for other tasks, ask your Project Admin to:

  1. Navigate to Project Settings > Integrations
  2. Click + Create Integration or New Configuration
  3. Select the repository type (GitHub, GitLab, Azure Repos, etc.)
  4. Fill in the required credentials and repository details
  5. Click Proceed to finalize the connection

Option 3: Verify Account-Level Integration Setup

Before project-level integration can work, an Account Admin must first authorize the connection at the account level:

  1. Go to Admin Settings > System > Integrations
  2. Click + Create Integration
  3. Select your repository type and authenticate
  4. Click Test Connection and Save

Once the account-level integration is active, your Project Admin can then link specific repositories to your project.

Key Considerations

  • Two-step process: Account-level authorization must happen first, then project-level linking
  • Role hierarchy: Even Account Admins need the Project Admin role to configure project-level integrations
  • Data preservation: Archived integrations retain historical data and can be unarchived later without losing information
  • Webhook creation: When linking repositories, TestOps automatically creates webhooks for real-time synchronization

References

3

hi @juan.rubio2

the Integrations menu in Katalon TestOps is disabled when one of these conditions is true:

  • The project is not linked to an Organization
  • Your role in the org/project doesn’t have Integration permission
  • The organization doesn’t have an active TestOps subscription (Integrations are locked on Free plans)

even if you’re System/Admin, please double-check:

  1. Project is under an Organization (not Personal)
  2. Your role includes Integration / Configuration access
  3. The org has an active license that supports integrations

if all three are OK and it’s still disabled, I’d suggest opening a ticket with Katalon Support and include:

  • Org name
  • Project name
  • Screenshot of roles + subscription

that should get it sorted quickly.