# I can't start web record

**URL:** <https://forum.katalon.com/t/i-cant-start-web-record/58684>\
**Category:** Web Testing\
**Tags:** katalon-studio\
**Created:** [September 28, 2021, 6:01pm UTC](https://forum.katalon.com/t/i-cant-start-web-record/58684 "2021-09-28T18:01:22Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![o.adel](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/o.adel/32/16104_2.png) [@o.adel](https://forum.katalon.com/u/o.adel)\
**Post date:** [September 28, 2021, 6:01pm UTC](https://forum.katalon.com/t/i-cant-start-web-record/58684/1 "2021-09-28T18:01:22Z")

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The web recording was working fine but suddenly it no longer works and every time I press the record button this message appears :

 ![image](https://europe1.discourse-cdn.com/katalon/original/3X/2/5/25de4c6e5af59cc6e588e67ab3ac2bb3041f832b.png)

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**Author:** ![duyluong](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/duyluong/32/1116_2.png) [@duyluong](https://forum.katalon.com/u/duyluong)\
**Post date:** [September 29, 2021, 7:06am UTC](https://forum.katalon.com/t/i-cant-start-web-record/58684/2 "2021-09-29T07:06:08Z")

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**Author:** ![nam.nguyen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/nam.nguyen/32/18640_2.png) [@nam.nguyen](https://forum.katalon.com/u/nam.nguyen)\
**Post date:** [October 1, 2021, 10:06am UTC](https://forum.katalon.com/t/i-cant-start-web-record/58684/3 "2021-10-01T10:06:38Z")

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Hi @o.adel,

Thanks for your information,  
Could you please provide us some below information?

- Your Windows version
- Your Katalon Studio version
- Katalon Studio logs after you get the error which locates in the folder: \config.metadata.log

Regards,  
Nam Nguyen.