# I am not able to activate Katalon Studio- getting a message to make sure my credentials are valid

**URL:** <https://forum.katalon.com/t/i-am-not-able-to-activate-katalon-studio-getting-a-message-to-make-sure-my-credentials-are-valid/64998>\
**Category:** Miscellaneous\
**Created:** [May 11, 2022, 9:19pm UTC](https://forum.katalon.com/t/i-am-not-able-to-activate-katalon-studio-getting-a-message-to-make-sure-my-credentials-are-valid/64998 "2022-05-11T21:19:58Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![sara.leslie](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/sara.leslie/32/20699_2.png) [@sara.leslie](https://forum.katalon.com/u/sara.leslie)\
**Post date:** [May 12, 2022, 1:02am UTC](https://forum.katalon.com/t/i-am-not-able-to-activate-katalon-studio-getting-a-message-to-make-sure-my-credentials-are-valid/64998/2 "2022-05-12T01:02:58Z")

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I will escalate this internally to see what process you need to follow.

Best, Sara

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_[View the full topic](https://forum.katalon.com/t/i-am-not-able-to-activate-katalon-studio-getting-a-message-to-make-sure-my-credentials-are-valid/64998)._