Hitting error after clicking on Sign-in button

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1

Hi ,

While testing an web based url hitting with error 500.

Enter USER ID and Password ,click sign-in button we are hitting with error 500.

It is not routing to correct URL it should have.

2

If you are getting HTTP 500, that is an error at the server (not the client). It’s not possible to determine what went wrong at the server from the client or Katalon.

Ask the developers what might cause HTTP 500 during sign-in.

3

But we are hitting this error only when we are playing the script. We are not hitting with any error while recording. Is it still related to server ?

4

But we are hitting this error only when we are playing the script.

The very first thing I said was, “If you are getting HTTP 500…” – You need to determine if that is the error you are getting. Where did you see this error? In the browser console?

We
are not hitting with any error while recording.

Because the steps you take are manual, exactly as a user performs them. This is not 100% the same as executing a script.

Is it still related to
server ?

If you are getting HTTP 500, YES.

Something you are doing (or not doing) is exposing a problem on the server. You should determine if you are getting HTTP 500 and if so, ask the developers what might cause HTTP 500 during sign-in.

5

can you describe login process? are there any kind of triggers from page to server to get some additional information need for successful login?