# For Some reason Katalon Web Recorder unable to RUN **URL:** \ **Category:** Web Testing\ **Tags:** katalon-studio\ **Created:** [April 23, 2024, 4:30am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760 "2024-04-23T04:30:42Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![akmal.zainodin](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/akmal.zainodin/32/23870_2.png) [@akmal.zainodin](https://forum.katalon.com/u/akmal.zainodin)\ **Post date:** [April 23, 2024, 4:30am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/1 "2024-04-23T04:30:42Z")
Hello I am new to Katalon studio I created a new project. i already created a pre-step where it will just go to some websites and do a search(i am using the web recorder for this) but when save and reopen and click RUN it was NOT Running the predetermine steps. BTW i already try recreated new project and new installation ![image](https://europe1.discourse-cdn.com/katalon/original/3X/6/4/6431295d1c22ea73b691e122875c7a7b1c8a39a6.png) ---
**Author:** ![system](https://europe1.discourse-cdn.com/katalon/original/3X/d/5/d55596ab02785a255798e87ede769734747b30c4.svg) [@system](https://forum.katalon.com/u/system)\ **Post date:** [April 23, 2024, 4:30am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/2 "2024-04-23T04:30:42Z")
Hi there, Thank you very much for your topic. Please note that it may take a little while before a member of our community or from Katalon team responds to you. Thanks! ---
**Author:** ![albert.vu](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/albert.vu/32/20595_2.png) [@albert.vu](https://forum.katalon.com/u/albert.vu)\ **Post date:** [April 23, 2024, 7:58am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/3 "2024-04-23T07:58:34Z")
Hi there @akmal.zainodin, Welcome to our forum. Can I ask whether you also saw any error window that popped up after you clicked Run or did nothing happen and the log viewer was also blank like in your screenshot? Thanks ---
**Author:** ![akmal.zainodin](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/akmal.zainodin/32/23870_2.png) [@akmal.zainodin](https://forum.katalon.com/u/akmal.zainodin)\ **Post date:** [April 23, 2024, 10:55am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/4 "2024-04-23T10:55:28Z")
yes, its popup web browser but as shown in the log it did not run the test step including in the web windows. I am also trying to pause then run and still show as above screenshot. ---
**Author:** ![albert.vu](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/albert.vu/32/20595_2.png) [@albert.vu](https://forum.katalon.com/u/albert.vu)\ **Post date:** [April 23, 2024, 11:10am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/5 "2024-04-23T11:10:50Z")
Hi em, could you take a look at this topic and maybe get someone from the Studio team involved in as well? Thanks em ---
**Author:** ![grylion54](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/grylion54/32/16265_2.png) [@grylion54](https://forum.katalon.com/u/grylion54)\ **Post date:** [April 23, 2024, 2:17pm UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/6 "2024-04-23T14:17:57Z")
Can we see the format you have for your Global Variable, URL? Is it like: `https://www.sears.com/` ---
**Author:** ![grylion54](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/grylion54/32/16265_2.png) [@grylion54](https://forum.katalon.com/u/grylion54)\ **Post date:** [April 23, 2024, 2:18pm UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/7 "2024-04-23T14:18:23Z")
And can I suggest for you to add a couple of steps to your test script? ```auto WebUI.openBrowser('') WebUI.navigateToUrl(GlobalVariable.URL) WebUI.waitForPageLoad(10) WebUI.waitForElementVisible(findTestObject('input_File Number Serial'), 10) WebUI.verifyElementVisible(findTestObject('input_File Number Serial')) WebUI.setText(findTestObject('input_File Number Serial'), "22-02559AL") WebUI.sendKeys(findTestObject('input_File Number Serial'), Keys.chord(Keys.ENTER)) WebUI.click(findTestObject('div_OK')) ``` And you can remove the “Navigate To Url” that goes to the same location the second time? ---
**Author:** ![akmal.zainodin](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/akmal.zainodin/32/23870_2.png) [@akmal.zainodin](https://forum.katalon.com/u/akmal.zainodin)\ **Post date:** [April 24, 2024, 1:36am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/8 "2024-04-24T01:36:30Z")
the reason for second is the UAT environment that was tested is very unstable so i just put the second navigate to refresh it usually fix at the second refresh ![lt0rs2b9](https://europe1.discourse-cdn.com/katalon/original/3X/8/d/8db21fbb5d48f61aafe19a6f38aafcbb88e1da7e.png) ---
**Author:** ![akmal.zainodin](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/akmal.zainodin/32/23870_2.png) [@akmal.zainodin](https://forum.katalon.com/u/akmal.zainodin)\ **Post date:** [April 24, 2024, 1:36am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/9 "2024-04-24T01:36:32Z")
just a usual url but with http instead of https. [http://example.test.com](http://example.test.com) ---
**Author:** ![pariz.pariz](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/pariz.pariz/32/23870_2.png) [@pariz.pariz](https://forum.katalon.com/u/pariz.pariz)\ **Post date:** [April 24, 2024, 6:20am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/10 "2024-04-24T06:20:03Z")
Maybe you can update the chrome webdriver bro, there is a possibility that the webdriver that hasn’t been updated will affect system performance during the recording scenario. ---
**Author:** ![akmal.zainodin](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/akmal.zainodin/32/23870_2.png) [@akmal.zainodin](https://forum.katalon.com/u/akmal.zainodin)\ **Post date:** [April 25, 2024, 2:59am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/11 "2024-04-25T02:59:19Z")
i have update have update webrowser for chrome and edge ---
**Author:** ![Elly\_Tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/elly_tran/32/21874_2.png) [@Elly\_Tran](https://forum.katalon.com/u/Elly_Tran)\ **Post date:** [April 25, 2024, 3:04am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/12 "2024-04-25T03:04:41Z")
Hi, I am not sure if your case is similar to this: [https://katalon-inc.my.site.com/katalonhelpcenter/s/article/Recorder-fails-to-start-and-displays-error-dialog-when-attempting-to-record-using-Chrome-with-Profile-and-how-to-resolve-it](https://katalon-inc.my.site.com/katalonhelpcenter/s/article/Recorder-fails-to-start-and-displays-error-dialog-when-attempting-to-record-using-Chrome-with-Profile-and-how-to-resolve-it) but please take a look because I do not find specific error log in your screenshot. ---
**Author:** ![akmal.zainodin](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/akmal.zainodin/32/23870_2.png) [@akmal.zainodin](https://forum.katalon.com/u/akmal.zainodin)\ **Post date:** [April 25, 2024, 3:34am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/13 "2024-04-25T03:34:18Z")
I dont use any profile and i check it is blank. unless it was something that was necessary? ![image](https://europe1.discourse-cdn.com/katalon/original/3X/3/8/38ecbd500363ccf8e317c0fa4c429e7361ecdc63.png) ---
**Author:** ![grylion54](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/grylion54/32/16265_2.png) [@grylion54](https://forum.katalon.com/u/grylion54)\ **Post date:** [April 25, 2024, 3:41am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/14 "2024-04-25T03:41:30Z")
The Error Log can be found on the main menu of Katalon Studio: Help \> Error Log ---
**Author:** ![akmal.zainodin](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/akmal.zainodin/32/23870_2.png) [@akmal.zainodin](https://forum.katalon.com/u/akmal.zainodin)\ **Post date:** [April 25, 2024, 8:05am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/15 "2024-04-25T08:05:39Z")
Here what i get grom the error log ```auto !ENTRY org.eclipse.e4.ui.workbench 4 0 2024-04-25 15:05:21.156 !MESSAGE EofException !STACK 0 org.eclipse.jetty.io.EofException at org.eclipse.jetty.io.ChannelEndPoint.flush(ChannelEndPoint.java:280) at org.eclipse.jetty.io.WriteFlusher.flush(WriteFlusher.java:422) at org.eclipse.jetty.io.WriteFlusher.write(WriteFlusher.java:277) at org.eclipse.jetty.io.AbstractEndPoint.write(AbstractEndPoint.java:381) at org.eclipse.jetty.websocket.common.io.FrameFlusher.flush(FrameFlusher.java:264) at org.eclipse.jetty.websocket.common.io.FrameFlusher.process(FrameFlusher.java:193) at org.eclipse.jetty.util.IteratingCallback.processing(IteratingCallback.java:241) at org.eclipse.jetty.util.IteratingCallback.iterate(IteratingCallback.java:223) at org.eclipse.jetty.websocket.common.io.AbstractWebSocketConnection.outgoingFrame(AbstractWebSocketConnection.java:581) at org.eclipse.jetty.websocket.common.io.AbstractWebSocketConnection.close(AbstractWebSocketConnection.java:181) at org.eclipse.jetty.websocket.common.io.AbstractWebSocketConnection.onFillable(AbstractWebSocketConnection.java:510) at org.eclipse.jetty.websocket.common.io.AbstractWebSocketConnection.onFillable(AbstractWebSocketConnection.java:440) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105) at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:338) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:315) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:173) at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:131) at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:409) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883) at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034) at java.base/java.lang.Thread.run(Thread.java:833) Caused by: java.io.IOException: Connection reset by peer at java.base/sun.nio.ch.SocketDispatcher.writev0(Native Method) at java.base/sun.nio.ch.SocketDispatcher.writev(SocketDispatcher.java:58) at java.base/sun.nio.ch.IOUtil.write(IOUtil.java:217) at java.base/sun.nio.ch.IOUtil.write(IOUtil.java:153) at java.base/sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:563) at java.base/java.nio.channels.SocketChannel.write(SocketChannel.java:642) at org.eclipse.jetty.io.ChannelEndPoint.flush(ChannelEndPoint.java:274) ... 22 more ``` ---
**Author:** ![Elly\_Tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/elly_tran/32/21874_2.png) [@Elly\_Tran](https://forum.katalon.com/u/Elly_Tran)\ **Post date:** [April 25, 2024, 10:44am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/16 "2024-04-25T10:44:29Z")
> [@akmal.zainodin](#): > > `Caused by: java.io.IOException: Connection reset by peer` It seems like you are disconnected or having a connection disruption. Can you please check your network, any restrictions? If not any, can you please share your webdriver version and KS version, your OS, … so that I can ask my team to investigate it? Thank you ---
**Author:** ![grylion54](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/grylion54/32/16265_2.png) [@grylion54](https://forum.katalon.com/u/grylion54)\ **Post date:** [April 25, 2024, 9:51pm UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/17 "2024-04-25T21:51:21Z")
@Elly_Tran seems to have addressed the issue but here is more info on your error: > ---
**Author:** ![akmal.zainodin](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/akmal.zainodin/32/23870_2.png) [@akmal.zainodin](https://forum.katalon.com/u/akmal.zainodin)\ **Post date:** [May 2, 2024, 7:02am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/18 "2024-05-02T07:02:48Z")
Hello everyone, I did not manage to get the error anymore since after my work laptop has been change and it works as intended. ---
**Author:** ![albert.vu](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/albert.vu/32/20595_2.png) [@albert.vu](https://forum.katalon.com/u/albert.vu)\ **Post date:** [May 2, 2024, 7:06am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/19 "2024-05-02T07:06:05Z")
Hi there @akmal.zainodin, 👋 It is great to see that you no longer run into this issue. We will proceed to close this thread up to prevent further comments. Please also help us to determine any of the comments within this thread as a potential solution ✅ (if possible) so that other members can refer to in the future. Thanks, Albert ---
**Author:** ![albert.vu](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/albert.vu/32/20595_2.png) [@albert.vu](https://forum.katalon.com/u/albert.vu)\ **Post date:** [May 3, 2024, 1:00am UTC](https://forum.katalon.com/t/for-some-reason-katalon-web-recorder-unable-to-run/128760/20 "2024-05-03T01:00:21Z")
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