# Error reloading plugins katalon 6.3.3 os Win10 **URL:** \ **Category:** Integrations\ **Tags:** plugins, katalon-studio\ **Created:** [September 16, 2019, 10:05am UTC](https://forum.katalon.com/t/error-reloading-plugins-katalon-6-3-3-os-win10/33148 "2019-09-16T10:05:07Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![rickleejd](https://avatars.discourse-cdn.com/v4/letter/r/e9a140/32.png) [@rickleejd](https://forum.katalon.com/u/rickleejd)\ **Post date:** [September 16, 2019, 10:05am UTC](https://forum.katalon.com/t/error-reloading-plugins-katalon-6-3-3-os-win10/33148/1 "2019-09-16T10:05:08Z")
I have downloaded the latest version of katalon and installed a plugin. and with the same credentials i have activated the katalon and trying to reload the plugin but there a error that comes up as, “Error in reloading plugin”. Kindly help me in resolving this issue. ☹ ---
**Author:** ![huynguyen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/huynguyen/32/552_2.png) [@huynguyen](https://forum.katalon.com/u/huynguyen)\ **Post date:** [September 17, 2019, 4:55pm UTC](https://forum.katalon.com/t/error-reloading-plugins-katalon-6-3-3-os-win10/33148/2 "2019-09-17T16:55:23Z")
Hi @rickleejd, Please post the full error log. You can find it under Help \> Error Log. Regards, Huy Nguyen ---
**Author:** ![rickleejd](https://avatars.discourse-cdn.com/v4/letter/r/e9a140/32.png) [@rickleejd](https://forum.katalon.com/u/rickleejd)\ **Post date:** [September 18, 2019, 2:12am UTC](https://forum.katalon.com/t/error-reloading-plugins-katalon-6-3-3-os-win10/33148/3 "2019-09-18T02:12:55Z")
Hi Another article > [@Error reloading plugins in katalon 6.3.3](http://forum.katalon.com/t/error-reloading-plugins-in-katalon-6-3-3/33185): > > Hello Katalon Developers, I’m encountering an issue related to Reload Plugins. I’m trying to reload the plugins so that I can use the Basic Report. Do you how to fix it? or any other way on how to install Basic Reports will be great. Katalon Installed: Version: 6.3.3 Build: 11 OS : win10 Error when selecting Reload Plugins: Reloading plugins…’ has encountered a problem. Error reloading plugins Proxy settings Proxy Option : Manual proxy configuration Address : XXXXXXXXXXXXXX Port : … logs "XXXXXXXXX"evious session; refreshing workspace to recover changes. Could not find element with Id ‘com.kms.katalon.composer.webservice.handledmenuitem.webServiceRequest’ Could not find element with Id ‘katalon.composer.objectrepository.handledmenuitem.spyweb’ Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’ Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’ Warning: NLS unused message: Key in: com.kms.katalon.composer.project.constants.composerProjectMessages Warning: NLS unused message: Key in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages Warning: NLS missing message: BTN\_ADDTESTSUITE in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages Warning: NLS unused message: PA\_LBL\_CREATED\_DATE in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages Warning: NLS unused message: PA\_LBL\_LAST\_UPDATED in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages Warning: NLS unused message: Key in: com.kms.katalon.composer.objectrepository.constant.composerObjectRepositoryMessages Warning: NLS missing message: MSG\_FORUM\_SEARCH in: com.kms.katalon.constants.messages !ENTRY org.eclipse.egit.ui 2 0 2019-09-18 10:06:25.439 !MESSAGE Warning: The environment variable HOME is not set. The following directory will be used to store the Git user global configuration and to define the default location to store repositories: ‘D:\Users\003859’. If this is not correct please set the HOME environment variable and restart Eclipse. Otherwise Git for Windows and EGit might behave differently since they see different configuration options. This warning can be switched off on the Team \> Git \> Confirmations and Warnings preference page. Exception in thread “Thread-5” java.lang.NullPointerException at java.util.HashMap.merge(HashMap.java:1225) at java.util.stream.Collectors.lambda$toMap$58(Collectors.java:1320) at java.util.stream.ReduceOps$3ReducingSink.accept(ReduceOps.java:169) at java.util.HashMap$EntrySpliterator.forEachRemaining(HashMap.java:1696) at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481) at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471) at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708) at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234) at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499) at com.kms.katalon.composer.project.sample.SampleRemoteProjectProvider.getThumbnailFiles(SampleRemoteProjectProvider.java:62) at com.kms.katalon.composer.parts.WelcomeRightPart.lambda$7(WelcomeRightPart.java:641) at java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1382) at java.util.stream.ReferencePipeline$Head.forEach(ReferencePipeline.java:580) at com.kms.katalon.composer.parts.WelcomeRightPart.lambda$5(WelcomeRightPart.java:640) at java.lang.Thread.run(Thread.java:748) !ENTRY org.eclipse.jface 2 0 2019-09-18 10:06:27.433 !MESSAGE Keybinding conflicts occurred. They may interfere with normal accelerator operation. !SUBENTRY 1 org.eclipse.jface 2 0 2019-09-18 10:06:27.433 !MESSAGE A conflict occurred for CTRL+SHIFT+D: Binding(CTRL+SHIFT+D, ParameterizedCommand(Command(org.eclipse.jdt.debug.ui.commands.Display,Display, Display result of evaluating selected text, Category(org.eclipse.debug.ui.category.run,Run/Debug,Run/Debug command category,true), org.eclipse.ui.internal.WorkbenchHandlerServiceHandler@1d6ed085, ,true),null), org.eclipse.ui.defaultAcceleratorConfiguration, org.eclipse.ui.contexts.dialogAndWindow,system) Binding(CTRL+SHIFT+D, ParameterizedCommand(Command(com.kms.katalon.composer.execution.command.debug, Debug, Category(org.eclipse.e4.ui.model.application.MApplication,Application Category,null,true), org.eclipse.ui.internal.WorkbenchHandlerServiceHandler@f5167f0, [Parameter(com.kms.katalon.composer.execution.runMode,Run Mode,null,true)],true),[org.eclipse.core.commands.Parameterization@de6e4672]), org.eclipse.ui.defaultAcceleratorConfiguration, org.eclipse.ui.contexts.dialogAndWindow ,system) Warning: NLS unused message: MENU\_CONTEXT\_WEBSERVICE\_REQ\_POSTMAN in: com.kms.katalon.composer.webservice.constants.composerWebserviceMessages !ENTRY org.eclipse.e4.ui.workbench 1 0 2019-09-18 10:09:07.382 !MESSAGE Credentials found. Reloading plugins. !ENTRY org.eclipse.e4.ui.workbench 4 0 2019-09-18 10:09:08.009 !MESSAGE !STACK 0 com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: credential: “XXXXXXXXX”, endpoint: [https://store.katalon.com/api/products/ks?appVersion=6.3.3](https://store.katalon.com/api/products/ks?appVersion=6.3.3) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:189) at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:61) at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55) Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80) at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:201) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:74) … 2 more Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at sun.security.ssl.Alerts.getSSLException(Alerts.java:192) at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1964) at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:328) at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:322) at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1614) at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:216) at sun.security.ssl.Handshaker.processLoop(Handshaker.java:1052) at sun.security.ssl.Handshaker.process\_record(Handshaker.java:987) at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1072) at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1385) at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1413) at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1397) at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:394) at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.upgrade(DefaultHttpClientConnectionOperator.java:185) at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.upgrade(PoolingHttpClientConnectionManager.java:369) at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:415) at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236) at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184) at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88) at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110) at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107) at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:259) at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59) … 4 more Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:397) at sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:302) at sun.security.validator.Validator.validate(Validator.java:262) at sun.security.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:324) at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:229) at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:124) at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1596) … 24 more Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at sun.security.provider.certpath.SunCertPathBuilder.build(SunCertPathBuilder.java:141) at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:126) at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:280) at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:392) … 30 more !ENTRY org.eclipse.e4.ui.workbench 4 0 2019-09-18 10:09:08.025 !MESSAGE Failed to reload plugins. !ENTRY com.kms.katalon 4 0 2019-09-18 10:09:08.025 !MESSAGE Error reloading plugins !STACK 0 java.lang.Exception: com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: credential: “XXXXXXXXX”, endpoint: [https://store.katalon.com/api/products/ks?appVersion=6.3.3](https://store.katalon.com/api/products/ks?appVersion=6.3.3) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:189) at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:61) at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55) Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80) at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:201) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:74) … 2 more Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:394) at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.upgrade(DefaultHttpClientConnectionOperator.java:185) at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.upgrade(PoolingHttpClientConnectionManager.java:369) at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:415) at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236) at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184) at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88) at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110) at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107) at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:259) at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59) … 4 more Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target … 17 more Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target … 17 more ``` at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:74) at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55) ``` ---
**Author:** ![rickleejd](https://avatars.discourse-cdn.com/v4/letter/r/e9a140/32.png) [@rickleejd](https://forum.katalon.com/u/rickleejd)\ **Post date:** [September 19, 2019, 1:20am UTC](https://forum.katalon.com/t/error-reloading-plugins-katalon-6-3-3-os-win10/33148/4 "2019-09-19T01:20:13Z")
Hi huynguyen Is there any answer to this question? ---
**Author:** ![albert.vu](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/albert.vu/32/20595_2.png) [@albert.vu](https://forum.katalon.com/u/albert.vu)\ **Post date:** [August 8, 2022, 7:39am UTC](https://forum.katalon.com/t/error-reloading-plugins-katalon-6-3-3-os-win10/33148/5 "2022-08-08T07:39:50Z")