# Error is displayed while loading plugins in Katalon 7.4.0

**URL:** <https://forum.katalon.com/t/error-is-displayed-while-loading-plugins-in-katalon-7-4-0/42951>\
**Category:** Bug Report\
**Tags:** katalon-studio, bugs-report\
**Created:** [May 1, 2020, 7:01am UTC](https://forum.katalon.com/t/error-is-displayed-while-loading-plugins-in-katalon-7-4-0/42951 "2020-05-01T07:01:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![neeraj.srivastava](https://avatars.discourse-cdn.com/v4/letter/n/ea5d25/32.png) [@neeraj.srivastava](https://forum.katalon.com/u/neeraj.srivastava)\
**Post date:** [May 1, 2020, 7:01am UTC](https://forum.katalon.com/t/error-is-displayed-while-loading-plugins-in-katalon-7-4-0/42951/1 "2020-05-01T07:01:47Z")

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Hi Team,

I am getting error while reloading plugins in Katalon due to which I think Report not getting generated while running suite.

Please look into this issue as its throws below error:

Error reloading plugins  
com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: credential: [neeraj.srivastava@exlservice.com](mailto:neeraj.srivastava@exlservice.com), endpoint: [https://store.katalon.com/api/products/ks?appVersion=7.4.0&appType=KSE&licenseType=FREE](https://store.katalon.com/api/products/ks?appVersion=7.4.0&appType=KSE&licenseType=FREE)  
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:248)  
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:79)  
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)  
Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins  
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:84)  
at com.kms.katalon.plugin.service.PluginService.getOnlinePlugins(PluginService.java:277)  
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:94)  
… 2 more  
Caused by: java.net.SocketException: Connection reset  
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:394)  
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:353)  
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134)  
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)  
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)  
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)  
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)  
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)  
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)  
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)  
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)  
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)  
at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:327)  
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:60)  
… 4 more

Thanks & Regards,  
Neeraj Srivastava

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**Author:** ![Larry\_A](https://avatars.discourse-cdn.com/v4/letter/l/c5a1d2/32.png) [@Larry\_A](https://forum.katalon.com/u/Larry_A)\
**Post date:** [May 18, 2020, 2:50pm UTC](https://forum.katalon.com/t/error-is-displayed-while-loading-plugins-in-katalon-7-4-0/42951/2 "2020-05-18T14:50:26Z")

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I have the same problem as well, but for me it just started happening and I was using 7.1 for a long time. I updated to 7.4 hoping it would solve the problem, but it has not fixed it. I don’t even have any plugins installed to begin with and I’m not using Enterprise. I’m getting this plugin error every time I open Studio now. It’s very annoying. I’m also getting a warning every time I open Katalon that says “Reload plugins failed due to password change. Please reactivate Katalon Studio.” I haven’t changed my password recently and I only updated to the latest version of Katalon after this problem was already happening in the version I’ve been using for months.

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**Author:** ![system](https://europe1.discourse-cdn.com/katalon/original/3X/d/5/d55596ab02785a255798e87ede769734747b30c4.svg) [@system](https://forum.katalon.com/u/system)\
**Post date:** [May 18, 2021, 2:50pm UTC](https://forum.katalon.com/t/error-is-displayed-while-loading-plugins-in-katalon-7-4-0/42951/3 "2021-05-18T14:50:27Z")

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Closed on May 18, 2021, 2:50pm UTC

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