Email notification freezes

Hello,
I am trying to get email notifications when the test suite is executed. I have tried to set up the email under settings but the program freezes at “sending test email”. I have tried to wait it out for long stretches of time with no results. Canceling does not close the program I have to enter my task manager to do that.

I checked our companies server credentials and it looks like the issue that might be causing this is that I can authenticate with TLS but our companies server uses STARTTLS, I don’t know if this would be the issue. If it is, is there any way we can get support for STARTTLS?

Thanks in advance,
Ricky

Please attach your Katalon Studio “.log” file to your response…

Also, please confirm you have tried the following combinations:

Host: smtp.<your_server_name>.com
Port: 465
Username: <your_email_address>
Password: <your_password>
Protocol: TLS
Encrypt authentication data: Selected
Recipients: <your_email_address>

**********

Host: smtp.<your_server_name>.com
Port: 587
Username: <your_email_address>
Password: <your_password>
Protocol: TLS
Encrypt authentication data: Selected
Recipients: <your_email_address>

**********

Host: smtp.<your_server_name>.com
Port: 465
Username: <your_email_address>
Password: <your_password>
Protocol: SSL
Encrypt authentication data: Selected
Recipients: <your_email_address>

**********

Host: smtp.<your_server_name>.com
Port: 587
Username: <your_email_address>
Password: <your_password>
Protocol: SSL
Encrypt authentication data: Selected
Recipients: <your_email_address>