# Email configuration issue **URL:** \ **Category:** Web Testing\ **Tags:** katalon-studio\ **Created:** [May 15, 2017, 9:49pm UTC](https://forum.katalon.com/t/email-configuration-issue/6220 "2017-05-15T21:49:55Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Karthik\_D](https://avatars.discourse-cdn.com/v4/letter/k/aeb1de/32.png) [@Karthik\_D](https://forum.katalon.com/u/Karthik_D)\ **Post date:** [May 15, 2017, 9:49pm UTC](https://forum.katalon.com/t/email-configuration-issue/6220/1 "2017-05-15T21:49:55Z")
Dear Team, I’m trying to send the result to email and configured the settings as specified for Gmail however it is showing the error “Unable to send email to following server: [smtp.gmail.com:25](http://smtp.gmail.com:25). Please check configuration on your email server.” when i click “Send test email” My configuration details: Host: [smtp.gmail.com](http://smtp.gmail.com) Port: 587 UserName - My full gmail id Password - My gmail password Protocol - Tried with None, SSL, TLS. I could not see SMTP option. Report Recipient - My gmail id Please advice. Thanks, D Karthik ---
**Author:** ![Antero\_Gasalho](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/antero_gasalho/32/14262_2.png) [@Antero\_Gasalho](https://forum.katalon.com/u/Antero_Gasalho)\ **Post date:** [August 2, 2017, 10:04pm UTC](https://forum.katalon.com/t/email-configuration-issue/6220/2 "2017-08-02T22:04:11Z")
Hi everyone ! I also have the same problem, I try several port, no one worked… Could be a netprovider issue/problem? ---
**Author:** ![Karthik\_D](https://avatars.discourse-cdn.com/v4/letter/k/aeb1de/32.png) [@Karthik\_D](https://forum.katalon.com/u/Karthik_D)\ **Post date:** [May 17, 2017, 3:29pm UTC](https://forum.katalon.com/t/email-configuration-issue/6220/3 "2017-05-17T15:29:07Z")
Hi There, I allowed low secure apps to access the account and it works fine now. Thanks a lot. Questions - 1. By changing the access security level to Low, it will be a risk either to our account or to the company (if we want to use company email id). In this case, is it possible to find any alternative way to send email without changing the security level? 2. For SMTP, what is the protocol to be selected? I could see three options 1) None 2) TLS 3) SSL Thanks, D Karthik ---
**Author:** ![Karthik\_D](https://avatars.discourse-cdn.com/v4/letter/k/aeb1de/32.png) [@Karthik\_D](https://forum.katalon.com/u/Karthik_D)\ **Post date:** [May 17, 2017, 4:43am UTC](https://forum.katalon.com/t/email-configuration-issue/6220/4 "2017-05-17T04:43:02Z")
Dear, Can you please advise me on above said email configuration issue? Thanks, D Karthik ---
**Author:** ![Karthik\_D](https://avatars.discourse-cdn.com/v4/letter/k/aeb1de/32.png) [@Karthik\_D](https://forum.katalon.com/u/Karthik_D)\ **Post date:** [May 16, 2017, 1:58am UTC](https://forum.katalon.com/t/email-configuration-issue/6220/5 "2017-05-16T01:58:01Z")
Please find the screenshot of the error at [http://prntscr.com/f8ast6](http://prntscr.com/f8ast6) and log file screenshot at [http://prntscr.com/f8au5a](http://prntscr.com/f8au5a) I’m unable to upload the log file as the prntscr website allows to upload only the image Thanks, D Karthik ---
**Author:** ![Karthik\_D](https://avatars.discourse-cdn.com/v4/letter/k/aeb1de/32.png) [@Karthik\_D](https://forum.katalon.com/u/Karthik_D)\ **Post date:** [May 16, 2017, 1:20am UTC](https://forum.katalon.com/t/email-configuration-issue/6220/6 "2017-05-16T01:20:12Z")
Yes, i did that as well. Regards, D Karthik ---
**Author:** ![Karthik\_D](https://avatars.discourse-cdn.com/v4/letter/k/aeb1de/32.png) [@Karthik\_D](https://forum.katalon.com/u/Karthik_D)\ **Post date:** [May 16, 2017, 1:16am UTC](https://forum.katalon.com/t/email-configuration-issue/6220/7 "2017-05-16T01:16:09Z")
Dear, Yes, i did the same configuration but it throws the error. Thanks D Karthik ---
**Author:** ![Erick\_Sarte](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/erick_sarte/32/23870_2.png) [@Erick\_Sarte](https://forum.katalon.com/u/Erick_Sarte)\ **Post date:** [September 7, 2017, 1:57pm UTC](https://forum.katalon.com/t/email-configuration-issue/6220/8 "2017-09-07T13:57:53Z")
I’m also encountering this issue. I’ve tried yahoo and google accounts but both are not working. I also enabled both accounts to also apps that are less secure. Please see screenshot. > **[2017-09-07\_2155](https://www.screencast.com/t/xkTqwwQFc)** > > Shared from Screencast.com Katalon Version: Katalon Studio Version: 4.8.0 Build: 2 ---
**Author:** ![Hanh\_Tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/hanh_tran/32/651_2.png) [@Hanh\_Tran](https://forum.katalon.com/u/Hanh_Tran)\ **Post date:** [September 8, 2017, 7:30am UTC](https://forum.katalon.com/t/email-configuration-issue/6220/9 "2017-09-08T07:30:10Z")
Can you copy for me Katalon Studio logs? It is available as .log file /config/.metadata/.log file ---
**Author:** ![Erick\_Sarte](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/erick_sarte/32/23870_2.png) [@Erick\_Sarte](https://forum.katalon.com/u/Erick_Sarte)\ **Post date:** [September 8, 2017, 11:07am UTC](https://forum.katalon.com/t/email-configuration-issue/6220/10 "2017-09-08T11:07:53Z")
Thu Sep 07 23:40:20 CST 2017 org.apache.commons.mail.EmailException: Sending the email to the following server failed : [smtp.mail.yahoo.com:465](http://smtp.mail.yahoo.com:465) at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1421) at org.apache.commons.mail.Email.send(Email.java:1448) at com.kms.katalon.execution.util.MailUtil.sendSummaryMail(MailUtil.java:129) at com.kms.katalon.execution.launcher.ReportableLauncher.sendReportEmail(ReportableLauncher.java:157) at com.kms.katalon.execution.launcher.ReportableLauncher.sendReport(ReportableLauncher.java:123) at com.kms.katalon.execution.launcher.ReportableLauncher.preExecutionComplete(ReportableLauncher.java:80) at com.kms.katalon.execution.launcher.ProcessLauncher.onWatchdogComplete(ProcessLauncher.java:171) at com.kms.katalon.execution.launcher.LaunchWatchdog.notifyProcessTerminated(LaunchWatchdog.java:135) at com.kms.katalon.execution.launcher.LaunchWatchdog.run(LaunchWatchdog.java:65) at java.lang.Thread.run(Thread.java:745) Caused by: javax.mail.MessagingException: Exception reading response; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1462) at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1260) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370) at javax.mail.Service.connect(Service.java:297) at javax.mail.Service.connect(Service.java:156) at javax.mail.Service.connect(Service.java:105) at javax.mail.Transport.send0(Transport.java:168) at javax.mail.Transport.send(Transport.java:98) at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1411) … 9 more Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at sun.security.ssl.Alerts.getSSLException(Alerts.java:192) at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1949) at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:302) at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:296) at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1509) at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:216) at sun.security.ssl.Handshaker.processLoop(Handshaker.java:979) at sun.security.ssl.Handshaker.process\_record(Handshaker.java:914) at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1062) at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1375) at sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:928) at sun.security.ssl.AppInputStream.read(AppInputStream.java:105) at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:97) at java.io.BufferedInputStream.fill(BufferedInputStream.java:246) at java.io.BufferedInputStream.read(BufferedInputStream.java:265) at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:75) at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1440) … 17 more Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:387) at sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:292) at sun.security.validator.Validator.validate(Validator.java:260) at sun.security.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:324) at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:229) at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:124) at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1491) … 29 more Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at sun.security.provider.certpath.SunCertPathBuilder.build(SunCertPathBuilder.java:141) at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:126) at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:280) at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:382) … 35 more ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [September 9, 2017, 3:10pm UTC](https://forum.katalon.com/t/email-configuration-issue/6220/11 "2017-09-09T15:10:15Z")
This is the root cause: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target Some workaround solutions here: 1. Check if you have any antivirus application which is blocking Katalon Studio application [https://stackoverflow.com/questions/17098281/my-java-program-stopped-sending-emails-using-my-gmail-account](https://stackoverflow.com/questions/17098281/my-java-program-stopped-sending-emails-using-my-gmail-account) OR 1. Download InstallCert.java in this place: [https://github.com/escline/InstallCert](https://github.com/escline/InstallCert) Compile it using this Windows command line: javac InstallCert.java Execute the following windows command line one by one: java InstallCert \ keytool -exportcert -alias \-1 -keystore jssecacerts -storepass changeit -file \.cer keytool -importcert -alias \.net -keystore “jre\lib\security\cacerts” -storepass changeit -file \.cer Example: java InstallCert [katalon.com](http://katalon.com) keytool -exportcert -alias staging.shoutforgood.net-1 -keystore jssecacerts -storepass changeit -file kataloc.com.cer keytool -importcert -alias [staging.shoutforgood.net](http://staging.shoutforgood.net) -keystore “D:\Katalon\_Studio\_Windows\_64-4.5\jre\lib\security\cacerts” -storepass changeit -file katalon.com.cer ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [May 17, 2017, 6:21am UTC](https://forum.katalon.com/t/email-configuration-issue/6220/12 "2017-05-17T06:21:34Z")
Hi there, We are checking again. Can you confirm again from your side you’ve done the following configurations? > In case you are using two-step authentication, please turn it off before using that email for configuration. > > For those who uses Gmail & Yahoo! Mail, please make sure you have already allowed low secure apps to access your account. Follow the guide [here](https://support.google.com/accounts/answer/6010255)for Gmail users, or [here](https://help.yahoo.com/kb/account/SLN27791.html) for Yahoo! Mail users. ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [May 16, 2017, 1:29am UTC](https://forum.katalon.com/t/email-configuration-issue/6220/13 "2017-05-16T01:29:01Z")
So can you post me your Katalon Studio logs, it’s available as .log file in .metadata folder, e.g ‘C:\4.5\config\.metadata\.log’ Here is my try of sending email: [http://prnt.sc/f8an3q](http://prnt.sc/f8an3q) Thanks ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [May 16, 2017, 1:17am UTC](https://forum.katalon.com/t/email-configuration-issue/6220/14 "2017-05-16T01:17:52Z")
Hi there, How about changing your port into 465 and try again? Thanks ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [May 16, 2017, 1:12am UTC](https://forum.katalon.com/t/email-configuration-issue/6220/15 "2017-05-16T01:12:15Z")
Hi there, Have you followed these guidelines on this page? [https://docs.katalon.com/display/KD/How+to+configure+email+settings+in+Email+Preferences](https://docs.katalon.com/display/KD/How+to+configure+email+settings+in+Email+Preferences). There are some notes on last page which you need to set in order to send email successfully. ---
**Author:** ![Hanh\_Tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/hanh_tran/32/651_2.png) [@Hanh\_Tran](https://forum.katalon.com/u/Hanh_Tran)\ **Post date:** [September 1, 2017, 2:35am UTC](https://forum.katalon.com/t/email-configuration-issue/6220/16 "2017-09-01T02:35:18Z")
Which Katalon Studio version you are using? ---
**Author:** ![Erick\_Sarte\_1](https://avatars.discourse-cdn.com/v4/letter/e/e274bd/32.png) [@Erick\_Sarte\_1](https://forum.katalon.com/u/Erick_Sarte_1)\ **Post date:** [September 5, 2017, 2:56pm UTC](https://forum.katalon.com/t/email-configuration-issue/6220/17 "2017-09-05T14:56:15Z")
Any other things i need to change or update? I also enabled pop and imap in the google account being used aside from the enable less secure apps. ---
**Author:** ![Erick\_Sarte\_1](https://avatars.discourse-cdn.com/v4/letter/e/e274bd/32.png) [@Erick\_Sarte\_1](https://forum.katalon.com/u/Erick_Sarte_1)\ **Post date:** [September 1, 2017, 12:19pm UTC](https://forum.katalon.com/t/email-configuration-issue/6220/18 "2017-09-01T12:19:26Z")
Downloaded the latest version as of the moment but the error is still there. I also enabled allow less secure apps. Sending of test email is still not successful. Version: 4.8.0 - (Windows 10 - 64bit) Build: 2 > **[2017-09-01\_2016](https://www.screencast.com/t/hONet2s0)** > > Shared from Screencast.com ---
**Author:** ![Erick\_Sarte\_1](https://avatars.discourse-cdn.com/v4/letter/e/e274bd/32.png) [@Erick\_Sarte\_1](https://forum.katalon.com/u/Erick_Sarte_1)\ **Post date:** [September 1, 2017, 12:02pm UTC](https://forum.katalon.com/t/email-configuration-issue/6220/19 "2017-09-01T12:02:40Z")
Katalon Studio Version: 4.7.2 Build: 3 ---
**Author:** ![Erick\_Sarte\_1](https://avatars.discourse-cdn.com/v4/letter/e/e274bd/32.png) [@Erick\_Sarte\_1](https://forum.katalon.com/u/Erick_Sarte_1)\ **Post date:** [August 31, 2017, 4:42pm UTC](https://forum.katalon.com/t/email-configuration-issue/6220/20 "2017-08-31T16:42:22Z")
Getting the same error. Any updates on this question? [Next page](https://forum.katalon.com/t/email-configuration-issue/6220.md?page=2)