# Difficulty Contacting Katalon Regarding License Renewal

**URL:** <https://forum.katalon.com/t/difficulty-contacting-katalon-regarding-license-renewal/190813>\
**Category:** Miscellaneous\
**Tags:** licensing\
**Created:** [May 12, 2026, 2:37pm UTC](https://forum.katalon.com/t/difficulty-contacting-katalon-regarding-license-renewal/190813 "2026-05-12T14:37:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![shaneloftus](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/shaneloftus/32/23869_2.png) [@shaneloftus](https://forum.katalon.com/u/shaneloftus)\
**Post date:** [May 12, 2026, 2:37pm UTC](https://forum.katalon.com/t/difficulty-contacting-katalon-regarding-license-renewal/190813/1 "2026-05-12T14:37:16Z")

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Hi everyone,

I’m looking for some advice or help regarding our Katalon license renewal.

Our current licenses are due to expire within the next month, and I’m trying to get an order form prepared in advance, as our internal approval process can take some time.

I reached out to our Customer Success Manager a few weeks ago but haven’t received a response yet.

Has anyone experienced delays with renewal requests recently, or is there another recommended contact/channel for getting renewal paperwork arranged?

I’d appreciate any guidance.

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**Author:** ![nghi.phan](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/nghi.phan/32/30970_2.png) [@nghi.phan](https://forum.katalon.com/u/nghi.phan)\
**Post date:** [May 12, 2026, 4:13pm UTC](https://forum.katalon.com/t/difficulty-contacting-katalon-regarding-license-renewal/190813/2 "2026-05-12T16:13:35Z")

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I will ping our team for assistance. Please stay tuned

Bella

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**Author:** ![katalon\_tran.hle](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/katalon_tran.hle/32/33578_2.png) [@katalon\_tran.hle](https://forum.katalon.com/u/katalon_tran.hle)\
**Post date:** [May 13, 2026, 2:13am UTC](https://forum.katalon.com/t/difficulty-contacting-katalon-regarding-license-renewal/190813/3 "2026-05-13T02:13:51Z")

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Hi @shaneloftus

Thank you for reaching out. Could you please share the account information to us, or even your email address?

We’ll reach out to you and sort it out shortly.

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**Author:** ![dineshh](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/dineshh/32/24488_2.png) [@dineshh](https://forum.katalon.com/u/dineshh)\
**Post date:** [May 13, 2026, 7:19am UTC](https://forum.katalon.com/t/difficulty-contacting-katalon-regarding-license-renewal/190813/4 "2026-05-13T07:19:08Z")

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Usually CSM/katalon support responsive

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**Author:** ![shaneloftus](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/shaneloftus/32/23869_2.png) [@shaneloftus](https://forum.katalon.com/u/shaneloftus)\
**Post date:** [May 13, 2026, 7:48am UTC](https://forum.katalon.com/t/difficulty-contacting-katalon-regarding-license-renewal/190813/5 "2026-05-13T07:48:05Z")

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Shared via DM now, thank you.