# Couldn't load the extension error message but driver versions match and have the compact utility extension **URL:** \ **Category:** Web Testing\ **Tags:** web-testing, katalon-studio\ **Created:** [May 11, 2023, 2:09pm UTC](https://forum.katalon.com/t/couldnt-load-the-extension-error-message-but-driver-versions-match-and-have-the-compact-utility-extension/88055 "2023-05-11T14:09:43Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![angellopez](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/angellopez/32/22831_2.png) [@angellopez](https://forum.katalon.com/u/angellopez)\ **Post date:** [May 11, 2023, 2:09pm UTC](https://forum.katalon.com/t/couldnt-load-the-extension-error-message-but-driver-versions-match-and-have-the-compact-utility-extension/88055/1 "2023-05-11T14:09:43Z")
Hello to all Katalon members! Could you help me out here please? I have read many many threads on this issue but am still at a loss. I get this error message below but I checked my web driver version and my Edge browser version and they are the same Version 113.0.1774.35. I am using Katalon 8.6.0. I also check the folder of the error message it does exist/ the location is correct. I also deleted the katalon application once and redownloaded it but still no luck. There was a forum where it was advised we download the extension “Katalon Compact Utility” which I downloaded but also this error message persists. Thanks for any and all responses ![forum4](https://europe1.discourse-cdn.com/katalon/original/3X/8/c/8c87e7c850c4b4ab2447e086237ea1d37b9d6d12.png) ![Forum3](https://europe1.discourse-cdn.com/katalon/original/3X/3/3/331db68c7deac4b856df3f5432651753867d0f48.png) ![Forum2](https://europe1.discourse-cdn.com/katalon/original/3X/2/7/2700487bd04774f11949890ed58c1645e2d8032c.png) ![Forum1-VersionsEdgeandKatalondrivermatch](https://europe1.discourse-cdn.com/katalon/original/3X/b/f/bf34faddce00dcead4ad9d68c860bc594c68309f.png) ---
**Author:** ![Elly\_Tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/elly_tran/32/21874_2.png) [@Elly\_Tran](https://forum.katalon.com/u/Elly_Tran)\ **Post date:** [May 16, 2023, 4:13am UTC](https://forum.katalon.com/t/couldnt-load-the-extension-error-message-but-driver-versions-match-and-have-the-compact-utility-extension/88055/2 "2023-05-16T04:13:57Z")
Hi, I will ask my internal team and back to you soon. ---
**Author:** ![Elly\_Tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/elly_tran/32/21874_2.png) [@Elly\_Tran](https://forum.katalon.com/u/Elly_Tran)\ **Post date:** [May 17, 2023, 4:18am UTC](https://forum.katalon.com/t/couldnt-load-the-extension-error-message-but-driver-versions-match-and-have-the-compact-utility-extension/88055/3 "2023-05-17T04:18:47Z")
Please follow this: [Katalon Compact Utility for Katalon Studio | Katalon Docs](https://docs.katalon.com/docs/create-tests/record-and-spy/webui-record-and-spy-utilities/katalon-compact-utility-for-katalon-studio#configure--the-compact-utility-with-microsoft-edge-profile) ---
**Author:** ![angellopez](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/angellopez/32/22831_2.png) [@angellopez](https://forum.katalon.com/u/angellopez)\ **Post date:** [May 19, 2023, 7:23am UTC](https://forum.katalon.com/t/couldnt-load-the-extension-error-message-but-driver-versions-match-and-have-the-compact-utility-extension/88055/4 "2023-05-19T07:23:37Z")
Hi Elly, Thank you for this link. I did this but now a different error shows “unknown error: Microsoft Edge failed to start: exited normally.” Do you have any idea if this is common error after installing and using the compact utility? ![image](https://europe1.discourse-cdn.com/katalon/original/3X/9/4/940a296f0b6361d95288b685c495c62bc006c909.png) Thank you again for all the help! ---
**Author:** ![grylion54](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/grylion54/32/16265_2.png) [@grylion54](https://forum.katalon.com/u/grylion54)\ **Post date:** [May 20, 2023, 1:04am UTC](https://forum.katalon.com/t/couldnt-load-the-extension-error-message-but-driver-versions-match-and-have-the-compact-utility-extension/88055/5 "2023-05-20T01:04:59Z")
Just for your information, you are NOT using Katalon Recorder, but the Web Recorder of Katalon Studio. Katalon Recorder is another application entirely. Check on the **Console** tab to see if your Web Driver is the correct version for **Edge Chromium** or just **Edge** , whichever one you are using. If it is not (yes I know you just did it for **Edge Chromium** , but look again), then try to update the driver via Tools \> Update WebDriver (again or do it manually).