Could not find a pair record for device '00008110-000E29121A38401E'

Hello Katalon Community Teams,

I have an issue related to iOS connection with Katalon on mac book Pro(M1).
Could you help to provide any solution for us?

#ErrorLogBelow
java.util.concurrent.ExecutionException: org.openqa.selenium.SessionNotCreatedException: Unable to create a new remote session. Please check the server log for more details. Original error: An unknown server-side error occurred while processing the command. Original error: Could not find a pair record for device ‘00008110-000E29121A38401E’. Please first pair with the device

Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’

System info: host: ‘HQ-CECOM-105’, ip: ‘fe80:0:0:0:1487:f897:4176:4c46%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86_64’, os.version: ‘10.16’, java.version: ‘1.8.0_275’

Driver info: driver.version: IOSDriver

remote stacktrace: UnknownError: An unknown server-side error occurred while processing the command. Original error: Could not find a pair record for device ‘00008110-000E29121A38401E’. Please first pair with the device

at getResponseForW3CError (/usr/local/lib/node_modules/appium/node_modules/appium-base-driver/lib/protocol/errors.js:804:9)

at asyncHandler (/usr/local/lib/node_modules/appium/node_modules/appium-base-driver/lib/protocol/protocol.js:380:37)

Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’

System info: host: ‘HQ-CECOM-105’, ip: ‘fe80:0:0:0:1487:f897:4176:4c46%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86_64’, os.version: ‘10.16’, java.version: ‘1.8.0_275’

Driver info: driver.version: IOSDriver

at com.kms.katalon.composer.components.impl.dialogs.ProgressMonitorDialogWithThread.runAndWait(ProgressMonitorDialogWithThread.java:49)

at com.kms.katalon.composer.mobile.objectspy.components.MobileLocalAppComposite$12.run(MobileLocalAppComposite.java:488)

at org.eclipse.jface.operation.ModalContext$ModalContextThread.run(ModalContext.java:122)

Caused by: org.openqa.selenium.SessionNotCreatedException: Unable to create a new remote session. Please check the server log for more details. Original error: An unknown server-side error occurred while processing the command. Original error: Could not find a pair record for device ‘00008110-000E29121A38401E’. Please first pair with the device

Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’

System info: host: ‘HQ-CECOM-105’, ip: ‘fe80:0:0:0:1487:f897:4176:4c46%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86_64’, os.version: ‘10.16’, java.version: ‘1.8.0_275’

Driver info: driver.version: IOSDriver

remote stacktrace: UnknownError: An unknown server-side error occurred while processing the command. Original error: Could not find a pair record for device ‘00008110-000E29121A38401E’. Please first pair with the device

at getResponseForW3CError (/usr/local/lib/node_modules/appium/node_modules/appium-base-driver/lib/protocol/errors.js:804:9)

at asyncHandler (/usr/local/lib/node_modules/appium/node_modules/appium-base-driver/lib/protocol/protocol.js:380:37)

Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’

System info: host: ‘HQ-CECOM-105’, ip: ‘fe80:0:0:0:1487:f897:4176:4c46%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86_64’, os.version: ‘10.16’, java.version: ‘1.8.0_275’

Driver info: driver.version: IOSDriver

at io.appium.java_client.remote.AppiumCommandExecutor$1.createSession(AppiumCommandExecutor.java:208)

at io.appium.java_client.remote.AppiumCommandExecutor.createSession(AppiumCommandExecutor.java:217)

at io.appium.java_client.remote.AppiumCommandExecutor.execute(AppiumCommandExecutor.java:239)

at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:552)

at io.appium.java_client.DefaultGenericMobileDriver.execute(DefaultGenericMobileDriver.java:42)

at io.appium.java_client.AppiumDriver.execute(AppiumDriver.java:1)

at io.appium.java_client.ios.IOSDriver.execute(IOSDriver.java:1)

at org.openqa.selenium.remote.RemoteWebDriver.startSession(RemoteWebDriver.java:213)

at org.openqa.selenium.remote.RemoteWebDriver.(RemoteWebDriver.java:131)

at io.appium.java_client.DefaultGenericMobileDriver.(DefaultGenericMobileDriver.java:38)

at io.appium.java_client.AppiumDriver.(AppiumDriver.java:84)

at io.appium.java_client.ios.IOSDriver.(IOSDriver.java:85)

at com.kms.katalon.core.appium.driver.AppiumDriverManager.createMobileDriver(AppiumDriverManager.java:501)

at com.kms.katalon.core.appium.driver.AppiumDriverManager.createMobileDriver(AppiumDriverManager.java:485)

at com.kms.katalon.core.mobile.keyword.internal.MobileDriverFactory.startLocalMobileDriver(MobileDriverFactory.java:539)

at com.kms.katalon.composer.mobile.objectspy.dialog.MobileInspectorController.startMobileApp(MobileInspectorController.java:196)

at com.kms.katalon.composer.mobile.objectspy.components.MobileLocalAppComposite.startLocalAppAsNormal(MobileLocalAppComposite.java:561)

at com.kms.katalon.composer.mobile.objectspy.components.MobileLocalAppComposite$12$1.call(MobileLocalAppComposite.java:496)

at com.kms.katalon.composer.components.impl.dialogs.ProgressMonitorDialogWithThread.startThreadAndWait(ProgressMonitorDialogWithThread.java:36)

at com.kms.katalon.composer.components.impl.dialogs.ProgressMonitorDialogWithThread.runAndWait(ProgressMonitorDialogWithThread.java:48)

… 2 more

Caused by: java.lang.reflect.InvocationTargetException

at io.appium.java_client.remote.AppiumCommandExecutor$1.createSession(AppiumCommandExecutor.java:186)

… 21 more

Caused by: org.openqa.selenium.WebDriverException: An unknown server-side error occurred while processing the command. Original error: Could not find a pair record for device ‘00008110-000E29121A38401E’. Please first pair with the device

Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’

System info: host: ‘HQ-CECOM-105’, ip: ‘fe80:0:0:0:1487:f897:4176:4c46%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86_64’, os.version: ‘10.16’, java.version: ‘1.8.0_275’

Driver info: driver.version: IOSDriver

remote stacktrace: UnknownError: An unknown server-side error occurred while processing the command. Original error: Could not find a pair record for device ‘00008110-000E29121A38401E’. Please first pair with the device

at getResponseForW3CError (/usr/local/lib/node_modules/appium/node_modules/appium-base-driver/lib/protocol/errors.js:804:9)

at asyncHandler (/usr/local/lib/node_modules/appium/node_modules/appium-base-driver/lib/protocol/protocol.js:380:37)

at org.openqa.selenium.remote.W3CHandshakeResponse.lambda$errorHandler$0(W3CHandshakeResponse.java:62)

at org.openqa.selenium.remote.HandshakeResponse.lambda$getResponseFunction$0(HandshakeResponse.java:30)

at org.openqa.selenium.remote.ProtocolHandshake.lambda$createSession$0(ProtocolHandshake.java:126)

at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:128)

… 22 more

thank you !

@qa_admin, you can check this week’s FAQ post that mentioned this issue here. Go to Section 38.