# Chrome failed to start: exited normally **URL:** \ **Category:** Web Testing\ **Tags:** katalon-studio\ **Created:** [February 12, 2024, 6:34am UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718 "2024-02-12T06:34:43Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![shraddha.borkar](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/shraddha.borkar/32/23869_2.png) [@shraddha.borkar](https://forum.katalon.com/u/shraddha.borkar)\ **Post date:** [February 12, 2024, 6:34am UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/1 "2024-02-12T06:34:44Z")
Hello, I am using Katalon 8.6.8 version and I am facing a problem invoking the chrome driver. I tried to update the chrome driver by clicking on Tools \>\> Update WebDrivers \>\> Chrome and also I tried to update it manually. But still the issue persist. Also I have set the proxy in Katalon as 80. Chrome version is: 121.0.6167.161 ```auto Error log: =============== ROOT CAUSE ===================== Caused by: org.openqa.selenium.SessionNotCreatedException: session not created: Chrome failed to start: exited normally. For trouble shooting, please visit: https://docs.katalon.com/katalon-studio/docs/troubleshooting.html ================================================ 02-12-2024 11:43:45 AM Test Cases/First Elapsed time: 4.935s Test Cases/First FAILED. Reason: com.kms.katalon.core.exception.StepFailedException: Unable to open browser at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.stepFailed(WebUIKeywordMain.groovy:64) at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:26) at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.openBrowser(OpenBrowserKeyword.groovy:81) at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.execute(OpenBrowserKeyword.groovy:67) at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:74) at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords.openBrowser(WebUiBuiltInKeywords.groovy:64) at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords$openBrowser.call(Unknown Source) at First.run(First:20) at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194) at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119) at com.kms.katalon.core.main.TestCaseExecutor.runScript(TestCaseExecutor.java:448) at com.kms.katalon.core.main.TestCaseExecutor.doExecute(TestCaseExecutor.java:439) at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:418) at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:410) at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:285) at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:144) at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:135) at com.kms.katalon.core.main.TestCaseMain$runTestCase$0.call(Unknown Source) at TempTestCase1707718419202.run(TempTestCase1707718419202.groovy:25) Caused by: org.openqa.selenium.SessionNotCreatedException: session not created: Chrome failed to start: exited normally. (session not created: DevToolsActivePort file doesn't exist) (The process started from chrome location C:\Program Files (x86)\Google\Chrome\Application\chrome.exe is no longer running, so ChromeDriver is assuming that Chrome has crashed.) Build info: version: '3.141.59', revision: 'e82be7d358', time: '2018-11-14T08:25:53' System info: host: 'ISWSTDDKP-067', ip: '10.51.232.24', os.name: 'Windows Server 2019', os.arch: 'amd64', os.version: '10.0', java.version: '1.8.0_362' Driver info: driver.version: CChromeDriver remote stacktrace: GetHandleVerifier [0x00007FF646605E42+3538674] (No symbol) [0x00007FF646224C02] (No symbol) [0x00007FF6460D5AEB] (No symbol) [0x00007FF6461062C1] (No symbol) [0x00007FF6461021C8] (No symbol) [0x00007FF6461494B9] (No symbol) [0x00007FF64613EE53] (No symbol) [0x00007FF64610F514] (No symbol) [0x00007FF646110631] GetHandleVerifier [0x00007FF646636CAD+3738973] GetHandleVerifier [0x00007FF64668C506+4089270] GetHandleVerifier [0x00007FF646684823+4057299] GetHandleVerifier [0x00007FF646355C49+720121] (No symbol) [0x00007FF64623126F] (No symbol) [0x00007FF64622C304] (No symbol) [0x00007FF64622C432] (No symbol) [0x00007FF64621BD04] BaseThreadInitThunk [0x00007FFC30087344+20] RtlUserThreadStart [0x00007FFC309826B1+33] at org.openqa.selenium.remote.W3CHandshakeResponse.lambda$errorHandler$0(W3CHandshakeResponse.java:62) at org.openqa.selenium.remote.HandshakeResponse.lambda$getResponseFunction$0(HandshakeResponse.java:30) at org.openqa.selenium.remote.ProtocolHandshake.lambda$createSession$0(ProtocolHandshake.java:126) at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:128) at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:74) at org.openqa.selenium.remote.HttpCommandExecutor.execute(HttpCommandExecutor.java:136) at org.openqa.selenium.remote.service.DriverCommandExecutor.execute(DriverCommandExecutor.java:83) at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:552) at com.kms.katalon.selenium.driver.CChromeDriver.execute(CChromeDriver.java:19) at org.openqa.selenium.remote.RemoteWebDriver.startSession(RemoteWebDriver.java:213) at org.openqa.selenium.remote.RemoteWebDriver.(RemoteWebDriver.java:131) at org.openqa.selenium.chrome.ChromeDriver.(ChromeDriver.java:181) at org.openqa.selenium.chrome.ChromeDriver.(ChromeDriver.java:147) at com.kms.katalon.selenium.driver.CChromeDriver.(CChromeDriver.java:13) at com.kms.katalon.core.webui.driver.DriverFactory.createNewChromeDriver(DriverFactory.java:441) at com.kms.katalon.core.webui.driver.DriverFactory.startNewBrowser(DriverFactory.java:374) at com.kms.katalon.core.webui.driver.DriverFactory.openWebDriver(DriverFactory.java:263) at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword$_openBrowser_closure1.doCall(OpenBrowserKeyword.groovy:74) at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword$_openBrowser_closure1.call(OpenBrowserKeyword.groovy) at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:20) ... 17 more ``` ---
**Author:** ![bhavyansh.ameta](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/bhavyansh.ameta/32/26712_2.png) [@bhavyansh.ameta](https://forum.katalon.com/u/bhavyansh.ameta)\ **Post date:** [February 12, 2024, 8:44pm UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/2 "2024-02-12T20:44:48Z")
Hi @shraddha.borkar Can you try adding the below Desired Capabilities in Katalon Studio \> Project \> Settings \> Desired Capabilities \> Web UI \> Chrome: ![image](https://europe1.discourse-cdn.com/katalon/original/3X/9/4/94a92b7dbbbf74cd4f76eb8aebb831004adcd8e8.png) Thanks ---
**Author:** ![shraddha.borkar](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/shraddha.borkar/32/23869_2.png) [@shraddha.borkar](https://forum.katalon.com/u/shraddha.borkar)\ **Post date:** [February 13, 2024, 5:14pm UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/3 "2024-02-13T17:14:34Z")
Hello Bhavya, I tried the solution provided by you but the issue still persists. Refer the attached screenshot and below logs: =============== ROOT CAUSE ===================== Caused by: org.openqa.selenium.SessionNotCreatedException: session not created: Chrome failed to start: exited normally. For trouble shooting, please visit: [https://docs.katalon.com/katalon-studio/docs/troubleshooting.html](https://url.avanan.click/v2/ ___https://docs.katalon.com/katalon-studio/docs/troubleshooting.html___.YXAzOnBlcmZpY2llbnQtaW5jOmE6bzpiZWViNTE4NThhZDI4YTgyYmE0MzY4ZDI4ZDdmYTZjNjo2OmQ4ZjQ6NDRjYzk4N2ZlNDQ2MjE1NTYyNTEzM2M2NWViYTU0YWZhNjA5ZGY5YjlhNDZlN2I1NWIxOWExZjkzMDA1Y2ZiOTpoOlQ) ![Outlook-qdinp2wy.png](https://europe1.discourse-cdn.com/katalon/original/3X/7/a/7ae12e9b5bac97bb5073f1c872304213dc743142.png) ![Outlook-m2opvtg2.png](https://europe1.discourse-cdn.com/katalon/original/3X/e/a/ea99f354e14730ca4d59bb011ca416ede8c41e7b.png) ![Outlook-ae3njdzq.png](https://europe1.discourse-cdn.com/katalon/original/3X/7/f/7fbfa8c59e27145702f55495557eba17e394433e.png) ![Outlook-haibnhz3.png](https://europe1.discourse-cdn.com/katalon/original/3X/a/0/a0c0e59e90932bde90b2b71e13bef1d56a11adea.png) ![Outlook-y0o35g1g.png](https://europe1.discourse-cdn.com/katalon/original/3X/2/a/2ab1bec879b4f8de7914073e8ed5c61fcaf62b6f.png) ![Outlook-q1jiyc4x.png](https://europe1.discourse-cdn.com/katalon/original/3X/b/9/b910ab4dee03f77926536a9815348fac70d71ecf.png) ![image001.png](https://europe1.discourse-cdn.com/katalon/original/3X/7/8/789e1ca9268bb58296e54ec8ad1e30a0822e5882.png) ---
**Author:** ![shraddha.borkar](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/shraddha.borkar/32/23869_2.png) [@shraddha.borkar](https://forum.katalon.com/u/shraddha.borkar)\ **Post date:** [February 13, 2024, 5:14pm UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/4 "2024-02-13T17:14:43Z")
[Shraddha.Borkar@perficient.com](mailto:Shraddha.Borkar@perficient.com) would like to recall the message, “Re: [Katalon Community] Chrome failed to start: exited normally.”. ---
**Author:** ![shraddha.borkar](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/shraddha.borkar/32/23869_2.png) [@shraddha.borkar](https://forum.katalon.com/u/shraddha.borkar)\ **Post date:** [February 13, 2024, 5:15pm UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/5 "2024-02-13T17:15:11Z")
Hello Bhavya, I tried the solution provided by you but the issue still persists. Refer the attached screenshot and below logs: =============== ROOT CAUSE ===================== Caused by: org.openqa.selenium.SessionNotCreatedException: session not created: Chrome failed to start: exited normally. For trouble shooting, please visit: [https://docs.katalon.com/katalon-studio/docs/troubleshooting.html](https://docs.katalon.com/katalon-studio/docs/troubleshooting.html)[https://url.avanan.click/v2/\_\_\_https://docs.katalon.com/katalon-studio/docs/troubleshooting.html\_\_\_.YXAzOnBlcmZpY2llbnQtaW5jOmE6bzpiZWViNTE4NThhZDI4YTgyYmE0MzY4ZDI4ZDdmYTZjNjo2OmQ4ZjQ6NDRjYzk4N2ZlNDQ2MjE1NTYyNTEzM2M2NWViYTU0YWZhNjA5ZGY5YjlhNDZlN2I1NWIxOWExZjkzMDA1Y2ZiOTpoOlQ](https://url.avanan.click/v2/ ___https://docs.katalon.com/katalon-studio/docs/troubleshooting.html___.YXAzOnBlcmZpY2llbnQtaW5jOmE6bzpiZWViNTE4NThhZDI4YTgyYmE0MzY4ZDI4ZDdmYTZjNjo2OmQ4ZjQ6NDRjYzk4N2ZlNDQ2MjE1NTYyNTEzM2M2NWViYTU0YWZhNjA5ZGY5YjlhNDZlN2I1NWIxOWExZjkzMDA1Y2ZiOTpoOlQ) ---
**Author:** ![bhavyansh.ameta](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/bhavyansh.ameta/32/26712_2.png) [@bhavyansh.ameta](https://forum.katalon.com/u/bhavyansh.ameta)\ **Post date:** [February 15, 2024, 9:41pm UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/6 "2024-02-15T21:41:51Z")
Hi @shraddha.borkar Can you share the full console log after the test run with adding the desired capabilities? ---
**Author:** ![bhavyansh.ameta](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/bhavyansh.ameta/32/26712_2.png) [@bhavyansh.ameta](https://forum.katalon.com/u/bhavyansh.ameta)\ **Post date:** [February 15, 2024, 9:45pm UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/7 "2024-02-15T21:45:31Z")
@shraddha.borkar Also, **before** running your tests, terminate all the running chrome and Chrome driver processes. Run the below commands in your CMD: **taskkill /im chromedriver.exe /f** **taskkill /im chrome.exe /f** ---
**Author:** ![shraddha.borkar](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/shraddha.borkar/32/23869_2.png) [@shraddha.borkar](https://forum.katalon.com/u/shraddha.borkar)\ **Post date:** [February 16, 2024, 10:24am UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/8 "2024-02-16T10:24:31Z")
Hello Bhavya, I tried to kill Chrome and Chrome Driver as well still I am getting the same error like before. ---
**Author:** ![shraddha.borkar](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/shraddha.borkar/32/23869_2.png) [@shraddha.borkar](https://forum.katalon.com/u/shraddha.borkar)\ **Post date:** [February 16, 2024, 10:25am UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/9 "2024-02-16T10:25:01Z")
Hi Bhavya, Kindly find the below console logs: ChromeDriver was started successfully. ```auto 2024-02-16 14:32:30.819 ERROR c.k.k.core.keyword.internal.KeywordMain - ❌ Unable to open browser with url: '' (Root cause: com.kms.katalon.core.exception.StepFailedException: Unable to open browser with url: '' at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.stepFailed(WebUIKeywordMain.groovy:64) at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:26) at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.openBrowser(OpenBrowserKeyword.groovy:81) at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.execute(OpenBrowserKeyword.groovy:67) at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:74) at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords.openBrowser(WebUiBuiltInKeywords.groovy:64) at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords$openBrowser.call(Unknown Source) at profileLogin.ProfileLoginPageActions.OpenURL(ProfileLoginPageActions.groovy:48) at profileLogin.ProfileLoginPageActions.invokeMethod(ProfileLoginPageActions.groovy) at com.kms.katalon.core.main.CustomKeywordDelegatingMetaClass.invokeStaticMethod(CustomKeywordDelegatingMetaClass.java:55) at profileLogin.run(profileLogin:20) at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194) at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119) at com.kms.katalon.core.main.TestCaseExecutor.runScript(TestCaseExecutor.java:448) at com.kms.katalon.core.main.TestCaseExecutor.doExecute(TestCaseExecutor.java:439) at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:418) at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:410) at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:285) at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:144) at com.kms.katalon.core.keyword.builtin.CallTestCaseKeyword$_callTestCase_closure1.doCall(CallTestCaseKeyword.groovy:59) at com.kms.katalon.core.keyword.builtin.CallTestCaseKeyword$_callTestCase_closure1.call(CallTestCaseKeyword.groovy) at com.kms.katalon.core.keyword.internal.KeywordMain.runKeyword(KeywordMain.groovy:75) at com.kms.katalon.core.keyword.builtin.CallTestCaseKeyword.callTestCase(CallTestCaseKeyword.groovy:81) at com.kms.katalon.core.keyword.builtin.CallTestCaseKeyword.execute(CallTestCaseKeyword.groovy:44) at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:74) at com.kms.katalon.core.keyword.BuiltinKeywords.callTestCase(BuiltinKeywords.groovy:310) at 15060 - TC-3001 - Hypro - Validate Updated Data Measure Names and features - SC.run(15060 - TC-3001 - Hypro - Validate Updated Data Measure Names and features - SC:20) at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194) at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119) at com.kms.katalon.core.main.TestCaseExecutor.runScript(TestCaseExecutor.java:448) at com.kms.katalon.core.main.TestCaseExecutor.doExecute(TestCaseExecutor.java:439) at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:418) at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:410) at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:285) at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:144) at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:135) at com.kms.katalon.core.main.TestCaseMain$runTestCase$0.call(Unknown Source) at TempTestCase1708074138307.run(TempTestCase1708074138307.groovy:25) Caused by: org.openqa.selenium.SessionNotCreatedException: session not created: Chrome failed to start: exited normally. (session not created: DevToolsActivePort file doesn't exist) (The process started from chrome location C:\Program Files (x86)\Google\Chrome\Application\chrome.exe is no longer running, so ChromeDriver is assuming that Chrome has crashed.) Build info: version: '3.141.59', revision: 'e82be7d358', time: '2018-11-14T08:25:53' System info: host: 'ISWSTDDKP-056', ip: '10.51.232.10', os.name: 'Windows Server 2019', os.arch: 'amd64', os.version: '10.0', java.version: '1.8.0_362' Driver info: driver.version: CChromeDriver remote stacktrace: GetHandleVerifier [0x00007FF6FDF55E42+3538674] (No symbol) [0x00007FF6FDB74C02] (No symbol) [0x00007FF6FDA25AEB] (No symbol) [0x00007FF6FDA562C1] (No symbol) [0x00007FF6FDA521C8] (No symbol) [0x00007FF6FDA994B9] (No symbol) [0x00007FF6FDA8EE53] (No symbol) [0x00007FF6FDA5F514] (No symbol) [0x00007FF6FDA60631] GetHandleVerifier [0x00007FF6FDF86CAD+3738973] GetHandleVerifier [0x00007FF6FDFDC506+4089270] GetHandleVerifier [0x00007FF6FDFD4823+4057299] GetHandleVerifier [0x00007FF6FDCA5C49+720121] (No symbol) [0x00007FF6FDB8126F] (No symbol) [0x00007FF6FDB7C304] (No symbol) [0x00007FF6FDB7C432] (No symbol) [0x00007FF6FDB6BD04] BaseThreadInitThunk [0x00007FFAE1797344+20] RtlUserThreadStart [0x00007FFAE36626B1+33] at org.openqa.selenium.remote.W3CHandshakeResponse.lambda$errorHandler$0(W3CHandshakeResponse.java:62) at org.openqa.selenium.remote.HandshakeResponse.lambda$getResponseFunction$0(HandshakeResponse.java:30) at org.openqa.selenium.remote.ProtocolHandshake.lambda$createSession$0(ProtocolHandshake.java:126) at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:128) at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:74) at org.openqa.selenium.remote.HttpCommandExecutor.execute(HttpCommandExecutor.java:136) at org.openqa.selenium.remote.service.DriverCommandExecutor.execute(DriverCommandExecutor.java:83) at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:552) at com.kms.katalon.selenium.driver.CChromeDriver.execute(CChromeDriver.java:19) at org.openqa.selenium.remote.RemoteWebDriver.startSession(RemoteWebDriver.java:213) at org.openqa.selenium.remote.RemoteWebDriver.(RemoteWebDriver.java:131) at org.openqa.selenium.chrome.ChromeDriver.(ChromeDriver.java:181) at org.openqa.selenium.chrome.ChromeDriver.(ChromeDriver.java:147) at com.kms.katalon.selenium.driver.CChromeDriver.(CChromeDriver.java:13) at com.kms.katalon.core.webui.driver.DriverFactory.createNewChromeDriver(DriverFactory.java:441) at com.kms.katalon.core.webui.driver.DriverFactory.startNewBrowser(DriverFactory.java:374) at com.kms.katalon.core.webui.driver.DriverFactory.openWebDriver(DriverFactory.java:263) at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword$_openBrowser_closure1.doCall(OpenBrowserKeyword.groovy:74) at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword$_openBrowser_closure1.call(OpenBrowserKeyword.groovy) at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:20) at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.openBrowser(OpenBrowserKeyword.groovy:81) at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.execute(OpenBrowserKeyword.groovy:67) at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:74) at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords.openBrowser(WebUiBuiltInKeywords.groovy:64) at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords$openBrowser.call(Unknown Source) at profileLogin.ProfileLoginPageActions.OpenURL(ProfileLoginPageActions.groovy:48) at profileLogin.ProfileLoginPageActions.invokeMethod(ProfileLoginPageActions.groovy) at com.kms.katalon.core.main.CustomKeywordDelegatingMetaClass.invokeStaticMethod(CustomKeywordDelegatingMetaClass.java:55) at Script1689626099262.run(Script1689626099262.groovy:20) at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194) at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119) at com.kms.katalon.core.main.TestCaseExecutor.runScript(TestCaseExecutor.java:448) at com.kms.katalon.core.main.TestCaseExecutor.doExecute(TestCaseExecutor.java:439) at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:418) at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:410) at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:285) at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:144) at com.kms.katalon.core.keyword.builtin.CallTestCaseKeyword$_callTestCase_closure1.doCall(CallTestCaseKeyword.groovy:59) at com.kms.katalon.core.keyword.builtin.CallTestCaseKeyword$_callTestCase_closure1.call(CallTestCaseKeyword.groovy) at com.kms.katalon.core.keyword.internal.KeywordMain.runKeyword(KeywordMain.groovy:75) at com.kms.katalon.core.keyword.builtin.CallTestCaseKeyword.callTestCase(CallTestCaseKeyword.groovy:81) at com.kms.katalon.core.keyword.builtin.CallTestCaseKeyword.execute(CallTestCaseKeyword.groovy:44) at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:74) at com.kms.katalon.core.keyword.BuiltinKeywords.callTestCase(BuiltinKeywords.groovy:310) at Script1707903348949.run(Script1707903348949.groovy:20) ... 11 more ) 2024-02-16 14:32:30.830 ERROR k.k.c.m.CustomKeywordDelegatingMetaClass - ❌ Unable to open browser with url: '' 2024-02-16 14:32:30.837 ERROR c.k.katalon.core.main.TestCaseExecutor - ❌ Test Cases/Reusable Actions/profileLogin FAILED. Reason: com.kms.katalon.core.exception.StepFailedException: Unable to open browser with url: '' at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.stepFailed(WebUIKeywordMain.groovy:64) at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:26) at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.openBrowser(OpenBrowserKeyword.groovy:81) at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.execute(OpenBrowserKeyword.groovy:67) at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:74) at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords.openBrowser(WebUiBuiltInKeywords.groovy:64) at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords$openBrowser.call(Unknown Source) at profileLogin.ProfileLoginPageActions.OpenURL(ProfileLoginPageActions.groovy:48) at profileLogin.ProfileLoginPageActions.invokeMethod(ProfileLoginPageActions.groovy) at com.kms.katalon.core.main.CustomKeywordDelegatingMetaClass.invokeStaticMethod(CustomKeywordDelegatingMetaClass.java:55) at profileLogin.run(profileLogin:20) at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194) at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119) at com.kms.katalon.core.main.TestCaseExecutor.runScript(TestCaseExecutor.java:448) at com.kms.katalon.core.main.TestCaseExecutor.doExecute(TestCaseExecutor.java:439) at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:418) at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:410) at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:285) at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:144) at com.kms.katalon.core.keyword.builtin.CallTestCaseKeyword$_callTestCase_closure1.doCall(CallTestCaseKeyword.groovy:59) at com.kms.katalon.core.keyword.builtin.CallTestCaseKeyword$_callTestCase_closure1.call(CallTestCaseKeyword.groovy) at com.kms.katalon.core.keyword.internal.KeywordMain.runKeyword(KeywordMain.groovy:75) at com.kms.katalon.core.keyword.builtin.CallTestCaseKeyword.callTestCase(CallTestCaseKeyword.groovy:81) at com.kms.katalon.core.keyword.builtin.CallTestCaseKeyword.execute(CallTestCaseKeyword.groovy:44) at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:74) at com.kms.katalon.core.keyword.BuiltinKeywords.callTestCase(BuiltinKeywords.groovy:310) at 15060 - TC-3001 - Hypro - Validate Updated Data Measure Names and features - SC.run(15060 - TC-3001 - Hypro - Validate Updated Data Measure Names and features - SC:20) at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194) at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119) at com.kms.katalon.core.main.TestCaseExecutor.runScript(TestCaseExecutor.java:448) at com.kms.katalon.core.main.TestCaseExecutor.doExecute(TestCaseExecutor.java:439) at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:418) at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:410) at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:285) at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:144) at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:135) at com.kms.katalon.core.main.TestCaseMain$runTestCase$0.call(Unknown Source) at TempTestCase1708074138307.run(TempTestCase1708074138307.groovy:25) Caused by: org.openqa.selenium.SessionNotCreatedException: session not created: Chrome failed to start: exited normally. (session not created: DevToolsActivePort file doesn't exist) (The process started from chrome location C:\Program Files (x86)\Google\Chrome\Application\chrome.exe is no longer running, so ChromeDriver is assuming that Chrome has crashed.) Build info: version: '3.141.59', revision: 'e82be7d358', time: '2018-11-14T08:25:53' System info: host: 'ISWSTDDKP-056', ip: '10.51.232.10', os.name: 'Windows Server 2019', os.arch: 'amd64', os.version: '10.0', java.version: '1.8.0_362' Driver info: driver.version: CChromeDriver remote stacktrace: GetHandleVerifier [0x00007FF6FDF55E42+3538674] (No symbol) [0x00007FF6FDB74C02] (No symbol) [0x00007FF6FDA25AEB] (No symbol) [0x00007FF6FDA562C1] (No symbol) [0x00007FF6FDA521C8] (No symbol) [0x00007FF6FDA994B9] (No symbol) [0x00007FF6FDA8EE53] (No symbol) [0x00007FF6FDA5F514] (No symbol) [0x00007FF6FDA60631] GetHandleVerifier [0x00007FF6FDF86CAD+3738973] GetHandleVerifier [0x00007FF6FDFDC506+4089270] GetHandleVerifier [0x00007FF6FDFD4823+4057299] GetHandleVerifier [0x00007FF6FDCA5C49+720121] (No symbol) [0x00007FF6FDB8126F] (No symbol) [0x00007FF6FDB7C304] (No symbol) [0x00007FF6FDB7C432] (No symbol) [0x00007FF6FDB6BD04] BaseThreadInitThunk [0x00007FFAE1797344+20] RtlUserThreadStart [0x00007FFAE36626B1+33] at org.openqa.selenium.remote.W3CHandshakeResponse.lambda$errorHandler$0(W3CHandshakeResponse.java:62) at org.openqa.selenium.remote.HandshakeResponse.lambda$getResponseFunction$0(HandshakeResponse.java:30) at org.openqa.selenium.remote.ProtocolHandshake.lambda$createSession$0(ProtocolHandshake.java:126) at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:128) at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:74) at org.openqa.selenium.remote.HttpCommandExecutor.execute(HttpCommandExecutor.java:136) at org.openqa.selenium.remote.service.DriverCommandExecutor.execute(DriverCommandExecutor.java:83) at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:552) at com.kms.katalon.selenium.driver.CChromeDriver.execute(CChromeDriver.java:19) at org.openqa.selenium.remote.RemoteWebDriver.startSession(RemoteWebDriver.java:213) at org.openqa.selenium.remote.RemoteWebDriver.(RemoteWebDriver.java:131) at org.openqa.selenium.chrome.ChromeDriver.(ChromeDriver.java:181) at org.openqa.selenium.chrome.ChromeDriver.(ChromeDriver.java:147) at com.kms.katalon.selenium.driver.CChromeDriver.(CChromeDriver.java:13) at com.kms.katalon.core.webui.driver.DriverFactory.createNewChromeDriver(DriverFactory.java:441) at com.kms.katalon.core.webui.driver.DriverFactory.startNewBrowser(DriverFactory.java:374) at com.kms.katalon.core.webui.driver.DriverFactory.openWebDriver(DriverFactory.java:263) at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword$_openBrowser_closure1.doCall(OpenBrowserKeyword.groovy:74) at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword$_openBrowser_closure1.call(OpenBrowserKeyword.groovy) at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:20) ... 36 more ``` ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [February 16, 2024, 12:12pm UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/10 "2024-02-16T12:12:59Z")
Please do Tools \> Update WebDrivers \> Chrome. Then you will see a series of messages in a dialog like this. ![スクリーンショット 2024-02-16 21.07.42](https://europe1.discourse-cdn.com/katalon/original/3X/5/7/570b961153e975ec8e714462a70c14103a557b9a.jpeg) Please take the screenshot and share it here. That will enable us to check the versions of your Chrome browser and your ChromeDriver. Why do I ask this? — I guess you have a wrong version of ChromeDriver. ---
**Author:** ![shraddha.borkar](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/shraddha.borkar/32/23869_2.png) [@shraddha.borkar](https://forum.katalon.com/u/shraddha.borkar)\ **Post date:** [February 17, 2024, 6:47am UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/11 "2024-02-17T06:47:07Z")
# Hello Kazurayam,# Kindly find the below attached screenshot: ![](https://europe1.discourse-cdn.com/katalon/original/3X/e/f/efa2d1f6d55c231811f4fd954273f2bb65faf020.png) ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [February 17, 2024, 8:51am UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/12 "2024-02-17T08:51:56Z")
![スクリーンショット 2024-02-17 17.48.36](https://europe1.discourse-cdn.com/katalon/original/3X/c/a/ca04de9e82b093a4e580ead7146b8efaa04f9345.jpeg) Wrong: ```auto WebUI.openBrowser(null) ``` Right: ```auto WebUI.openBrowser('') ``` ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [February 17, 2024, 8:54am UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/13 "2024-02-17T08:54:14Z")
I checked the documentation of `WebUI.openBrowser` > **[\[WebUI\] Open Browser | Katalon Docs](https://docs.katalon.com/docs/katalon-studio/keywords/keyword-description-in-katalon-studio/web-ui-keywords/webui-open-browser)** > > Description > rawURL: URL of the web page to be opened can be left empty **or null**. Katalon’s documentation is not right. @Elly_Tran ---
**Author:** ![Elly\_Tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/elly_tran/32/21874_2.png) [@Elly\_Tran](https://forum.katalon.com/u/Elly_Tran)\ **Post date:** [February 19, 2024, 3:16am UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/14 "2024-02-19T03:16:00Z")
Hi, Sorry for my late response. Thank you for letting me know , I will talk to my team to verify this and back to you soon. ---
**Author:** ![Elly\_Tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/elly_tran/32/21874_2.png) [@Elly\_Tran](https://forum.katalon.com/u/Elly_Tran)\ **Post date:** [February 19, 2024, 8:24am UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/15 "2024-02-19T08:24:38Z")
Hi @kazurayam, can you please help test this issue with the newer Chrome version instead of your current v114? Hi @shraddha.borkar, my team has tested this with the same Katalon version and Chrome version but it was successful. Can you please try again or upgrade your Katalon version? ![image](https://europe1.discourse-cdn.com/katalon/original/3X/2/d/2d7f85dea8b8691ca7063c6e7076e1c1d139bea5.jpeg) Thank you! ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [February 19, 2024, 8:51am UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/16 "2024-02-19T08:51:01Z")
I admit that the null as the param to `WebUI.openBrowser(null)` is not the cause of the problem. At the moment, I can not get the appropriate version of ChromeDriver as the following screenshot shows. ![スクリーンショット 2024-02-19 17.47.28](https://europe1.discourse-cdn.com/katalon/original/3X/8/d/8dbbbfc0fca859992db4cc29bead63f87fb657b6.jpeg) Therefore on my machine any Katalon test with Chrome browser does not work at all. I am just waiting for the ChromeDriver project to make the download URL [https://edgedl.me.gvt1.com/edgedl/chrome/chrome-for-testing/121.0.6167.184/mac-x64/chromedriver-mac-x64.zip](https://edgedl.me.gvt1.com/edgedl/chrome/chrome-for-testing/121.0.6167.184/mac-x64/chromedriver-mac-x64.zip) available. ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [February 19, 2024, 9:12am UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/17 "2024-02-19T09:12:29Z")
An interesing Stack-overflow post > says > Apparently they changed the urls eg: this - [https://edgedl.me.gvt1.com/edgedl/chrome/chrome-for-testing/121.0.6167.184/linux64/chromedriver-linux64.zip](https://edgedl.me.gvt1.com/edgedl/chrome/chrome-for-testing/121.0.6167.184/linux64/chromedriver-linux64.zip) to - [https://storage.googleapis.com/chrome-for-testing-public/121.0.6167.184/linux64/chromedriver-linux64.zip](https://storage.googleapis.com/chrome-for-testing-public/121.0.6167.184/linux64/chromedriver-linux64.zip) @Elly_Tran Possibly Katalon should urgently change “Tools \> Update WebDriver \> Chrome” to point to the new URL. ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [February 19, 2024, 9:15am UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/18 "2024-02-19T09:15:42Z")
I have got tired of unstable download URL of ChromeDriver. I do not need the lastest version of Chrome at all. Also I do not like to upgrade Katalon Studio to v9.1.0 and newer. So I would go for [Chrome for Testing](https://developer.chrome.com/blog/chrome-for-testing/). Consequently I would stop relying on the `"Tools > Update WebDriver > Chrome"` any longer. ---
**Author:** ![Elly\_Tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/elly_tran/32/21874_2.png) [@Elly\_Tran](https://forum.katalon.com/u/Elly_Tran)\ **Post date:** [February 19, 2024, 9:43am UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/19 "2024-02-19T09:43:59Z")
Thank you for sharing your concern. I think it will be very great if you can talk about this directly with our PMs on **Ask Katalon Anything** event: [[Coming Soon] Ask Katalon Anything - Feb 26 to Mar 04, 2024 🪄](http://forum.katalon.com/t/coming-soon-ask-katalon-anything-feb-26-to-mar-04-2024/116307). 💫 ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [February 19, 2024, 10:50am UTC](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718/20 "2024-02-19T10:50:12Z")
> [@Elly\_Tran](#): > > if you can talk about this directly with No, I am not going to. I already suggested my idea in July last year at > [@As of Chrome 115, Tools \> Update WebDrivers \> Chrome no longer works](http://forum.katalon.com/t/as-of-chrome-115-tools-update-webdrivers-chrome-no-longer-works/93200/10): > > Now I got a question about Katalon Studio. As of v115, there are 2 flavours of Chrome browser. ordinary Chrome for daily browsing, which is usally auto-upgraded when new versions are released Chrome for Testing, which is NOT auto-upgraded When I installed ChromeDriver v115 in the /Applications/Katalon Studio.app/Contents/Eclipse/configuration/resources/drivers/chromedriver\_mac/chromedriver and I installed the Chrome for Testing binary, I could successully run my test case using “Chrome” in K… Katalon did not hear my suggestion. **Katalon ignored “Chrome for Testing”**. You wouldn’t change your mind, would you? I doubt it. So I do not like to bring the issue up again. * * * I am afraid the “Ask Katalon Anything” event at Feb 26 is too late. I believe your users require an urgent fix of this problem. They are unable to run their tests with Chrome in Katalon Studio **NOW**! Do you understand how urgent this issue is? Maybe not. [Next page](https://forum.katalon.com/t/chrome-failed-to-start-exited-normally/119718.md?page=2)