# Certifications not updating **URL:** \ **Category:** Academy Certification\ **Created:** [October 9, 2023, 6:00am UTC](https://forum.katalon.com/t/certifications-not-updating/98760 "2023-10-09T06:00:02Z")\ **Posts on this page:** 11\ **Page:** 2
**Author:** ![leyssm1](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/leyssm1/32/23869_2.png) [@leyssm1](https://forum.katalon.com/u/leyssm1)\ **Post date:** [October 10, 2023, 6:43am UTC](https://forum.katalon.com/t/certifications-not-updating/98760/21 "2023-10-10T06:43:30Z")
agent here: ![image](https://europe1.discourse-cdn.com/katalon/original/3X/e/f/ef6272b92d50a2297827490d7fb65a696911d45b.png) ---
**Author:** ![viet.nguyen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/viet.nguyen/32/21142_2.png) [@viet.nguyen](https://forum.katalon.com/u/viet.nguyen)\ **Post date:** [October 10, 2023, 7:23am UTC](https://forum.katalon.com/t/certifications-not-updating/98760/22 "2023-10-10T07:23:37Z")
Hi @leyssm1, Thank you for your interest and participation in the Katalon Certification Program. For your issue, I will go and check with the team to ensure the tracking system is still working fine. Will keep you posted on this. In the meantime, could you list the detailed steps you did for this requirement? I understand it’s kind of frustrating when we get stuck. But if you could record the screen and the steps, it would be great and super helpful (to make sure everything is done correctly). ---
**Author:** ![leyssm1](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/leyssm1/32/23869_2.png) [@leyssm1](https://forum.katalon.com/u/leyssm1)\ **Post date:** [October 10, 2023, 7:52am UTC](https://forum.katalon.com/t/certifications-not-updating/98760/23 "2023-10-10T07:52:10Z")
I tried recording a video, but [https://cms.demo.katalon.com/](https://cms.demo.katalon.com/) is down again, or is having 15 second + loading times. I’ll make a new test suit for a different website, upload it to githuband try again to record. thank you for your help so far. ---
**Author:** ![leyssm1](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/leyssm1/32/23869_2.png) [@leyssm1](https://forum.katalon.com/u/leyssm1)\ **Post date:** [October 10, 2023, 8:15am UTC](https://forum.katalon.com/t/certifications-not-updating/98760/24 "2023-10-10T08:15:07Z")
Uploaded file here: > **[katalon file](https://wetransfer.com/downloads/525956c1e9d092e11020e067746215fb20231010080920/e6690057807eab79aab9d81f286d9cca20231010081012/da0310?trk=TRN_TDL_01&utm_campaign=TRN_TDL_01&utm_medium=email&utm_source=sendgrid)** > > 1 file sent via WeTransfer, the simplest way to send your files around the world ---
**Author:** ![leyssm1](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/leyssm1/32/23869_2.png) [@leyssm1](https://forum.katalon.com/u/leyssm1)\ **Post date:** [October 10, 2023, 8:48am UTC](https://forum.katalon.com/t/certifications-not-updating/98760/25 "2023-10-10T08:48:28Z")
@Monty_Bagati Thank you for you help so far aswell, my apologies if my posts are a little bit dry. I really do appreciate all the time and energy everybody is putting into resolving these issues. Really nice to have such a good community here. ---
**Author:** ![viet.nguyen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/viet.nguyen/32/21142_2.png) [@viet.nguyen](https://forum.katalon.com/u/viet.nguyen)\ **Post date:** [October 11, 2023, 7:15am UTC](https://forum.katalon.com/t/certifications-not-updating/98760/26 "2023-10-11T07:15:49Z")
Hi @leyssm1, I checked with the team. It seems like there is an issue with the internal tracking system. We’re working on the solution. Sorry for this inconvenience. I will keep you updated on the estimated time to solve this issue or when it’s fixed, whichever comes first. ---
**Author:** ![leyssm1](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/leyssm1/32/23869_2.png) [@leyssm1](https://forum.katalon.com/u/leyssm1)\ **Post date:** [October 11, 2023, 7:17am UTC](https://forum.katalon.com/t/certifications-not-updating/98760/27 "2023-10-11T07:17:58Z")
Good morning, it seems that all my certifications were updated this morning. I received all 3 at the same time. 🙂 Thank you all for the assistance, feels good to see all my work paying off now. Have a great day everyone! Many greetings. ---
**Author:** ![viet.nguyen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/viet.nguyen/32/21142_2.png) [@viet.nguyen](https://forum.katalon.com/u/viet.nguyen)\ **Post date:** [October 11, 2023, 7:41am UTC](https://forum.katalon.com/t/certifications-not-updating/98760/28 "2023-10-11T07:41:04Z")
Well, that means the issue is solved! And congrats on your collection of certifications! Don’t forget you can share and add them to your LinkedIn 🙌 ---
**Author:** ![rareddote](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/rareddote/32/23870_2.png) [@rareddote](https://forum.katalon.com/u/rareddote)\ **Post date:** [February 18, 2024, 1:47pm UTC](https://forum.katalon.com/t/certifications-not-updating/98760/29 "2024-02-18T13:47:23Z")
sorry I want to ask the same case as you, I feel I have completed the task but have not received an update for 3 days what did you do? ---
**Author:** ![stevio052002](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/stevio052002/32/33213_2.png) [@stevio052002](https://forum.katalon.com/u/stevio052002)\ **Post date:** [April 20, 2026, 6:30pm UTC](https://forum.katalon.com/t/certifications-not-updating/98760/30 "2026-04-20T18:30:44Z")
All Issues in [Email:ntambararukakasteven@gmail.com](mailto:Email:ntambararukakasteven@gmail.com) account. ### **Professional Level Certification** Generate test artifacts with AI: 8/10 - Not Updating Run data-driven test executions: 2/10 -Not Updating Complete two of the following: Automate different types of AUT (Web, mobile, API): 1/2 It is okay i have scored 2 Ask AI gent to perform actions through MCP tools: 0/20 - Not Updating ### **AI-skilled Practitioner Certification** Run data-driven test executions: 2/10 - Not Updating Now Days Generate test artifacts with AI: 8/20 - Not Updating Now days Ask AI gent to perform actions through MCP tools: 0/75 - Not Updating since the Start it has been days since the Update and i am performing some exercise and tasks in Katalon Studio If you can help in fixing the Processing Request Issue There was an issue processing your request. This is typically due to the question size or current rate limitations. To help get your answer, please try: ```auto • Clearing the conversation • Turning off the project context • Breaking your question into smaller pieces ``` ---
**Author:** ![depapp](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/depapp/32/29178_2.png) [@depapp](https://forum.katalon.com/u/depapp)\ **Post date:** [April 22, 2026, 4:26am UTC](https://forum.katalon.com/t/certifications-not-updating/98760/31 "2026-04-22T04:26:53Z")
hi @rareddote is the issue still persist? [Previous page](https://forum.katalon.com/t/certifications-not-updating/98760.md?page=1)