# Can't login on Katalon Studio

**URL:** <https://forum.katalon.com/t/cant-login-on-katalon-studio/99875>\
**Category:** Bug Report\
**Tags:** bugs-report, katalon-studio\
**Created:** [October 19, 2023, 7:06am UTC](https://forum.katalon.com/t/cant-login-on-katalon-studio/99875 "2023-10-19T07:06:29Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![jefribarutu03](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/jefribarutu03/32/23870_2.png) [@jefribarutu03](https://forum.katalon.com/u/jefribarutu03)\
**Post date:** [October 19, 2023, 7:06am UTC](https://forum.katalon.com/t/cant-login-on-katalon-studio/99875/1 "2023-10-19T07:06:29Z")

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Hi Team,  
When I Try login to Katalon Studio I always get error “Please make sure your credentials are valid”.  
I have entered the correct credentials.

 ![image](https://europe1.discourse-cdn.com/katalon/original/3X/2/8/284f312aa061500a45dfa30c0fb564ebb81cb14f.png)

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**Author:** ![atul.rai](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/atul.rai/32/22830_2.png) [@atul.rai](https://forum.katalon.com/u/atul.rai)\
**Post date:** [October 19, 2023, 7:53am UTC](https://forum.katalon.com/t/cant-login-on-katalon-studio/99875/2 "2023-10-19T07:53:25Z")

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Please check whether you are able to login on [Katalon TestOps](https://testops.katalon.io/login?redirect=%252F%253F) with same credentials

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**Author:** ![jefribarutu03](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/jefribarutu03/32/23870_2.png) [@jefribarutu03](https://forum.katalon.com/u/jefribarutu03)\
**Post date:** [October 19, 2023, 8:40am UTC](https://forum.katalon.com/t/cant-login-on-katalon-studio/99875/3 "2023-10-19T08:40:07Z")

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The login was successful but I still can’t log in to Katalon Studio

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**Author:** ![atul.rai](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/atul.rai/32/22830_2.png) [@atul.rai](https://forum.katalon.com/u/atul.rai)\
**Post date:** [October 19, 2023, 9:20am UTC](https://forum.katalon.com/t/cant-login-on-katalon-studio/99875/4 "2023-10-19T09:20:11Z")

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Okay, then your credentials are valid, please raise issues to Katalon Support Team.  
This is issues of katalon Studio , support team will resolve it.

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**Author:** ![Elly\_Tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/elly_tran/32/21874_2.png) [@Elly\_Tran](https://forum.katalon.com/u/Elly_Tran)\
**Post date:** [October 23, 2023, 4:39am UTC](https://forum.katalon.com/t/cant-login-on-katalon-studio/99875/5 "2023-10-23T04:39:27Z")

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Hi,

Please help raising tickets here: [Katalon Help Center](https://katalon-inc.my.site.com/katalonhelpcenter/s/)

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**Author:** ![jefribarutu03](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/jefribarutu03/32/23870_2.png) [@jefribarutu03](https://forum.katalon.com/u/jefribarutu03)\
**Post date:** [October 24, 2023, 4:35pm UTC](https://forum.katalon.com/t/cant-login-on-katalon-studio/99875/6 "2023-10-24T16:35:35Z")

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I have successfully logged in after reinstalling Katalon. Thank you for the support.