# Cannot see real IOS Device on device list **URL:** \ **Category:** Mobile Testing\ **Tags:** mobile-testing, katalon-studio\ **Created:** [May 2, 2018, 11:06am UTC](https://forum.katalon.com/t/cannot-see-real-ios-device-on-device-list/10625 "2018-05-02T11:06:08Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Gizem\_Ozveri](https://avatars.discourse-cdn.com/v4/letter/g/5daacb/32.png) [@Gizem\_Ozveri](https://forum.katalon.com/u/Gizem_Ozveri)\ **Post date:** [May 2, 2018, 11:06am UTC](https://forum.katalon.com/t/cannot-see-real-ios-device-on-device-list/10625/1 "2018-05-02T11:06:08Z")
Hello, I am not able to see my real IOS devices on device list of Katalon 5.3. I followed this document for installation: [https://docs.katalon.com/display/KD/Mobile+on+macOS](https://docs.katalon.com/display/KD/Mobile+on+macOS). I tried the devices with the versions 9+,10+,11+. None of them worked. Other versions: Appium:1.7.2 Xcode:8.2.1 MacOS:10.11.6 Can somebody help me for this issue? Thank you. ---
**Author:** ![Gizem\_Ozveri](https://avatars.discourse-cdn.com/v4/letter/g/5daacb/32.png) [@Gizem\_Ozveri](https://forum.katalon.com/u/Gizem_Ozveri)\ **Post date:** [May 7, 2018, 7:47am UTC](https://forum.katalon.com/t/cannot-see-real-ios-device-on-device-list/10625/2 "2018-05-07T07:47:43Z")
The issue is solved with the MacOS version 10.12.6. ---
**Author:** ![Kevin\_Coffrin](https://avatars.discourse-cdn.com/v4/letter/k/e68b1a/32.png) [@Kevin\_Coffrin](https://forum.katalon.com/u/Kevin_Coffrin)\ **Post date:** [August 22, 2018, 1:22pm UTC](https://forum.katalon.com/t/cannot-see-real-ios-device-on-device-list/10625/3 "2018-08-22T13:22:05Z")
I am running High Sierra version 10.13.5 and I am having this same issue. ---
**Author:** ![Chris\_Trevarthen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/chris_trevarthen/32/358_2.png) [@Chris\_Trevarthen](https://forum.katalon.com/u/Chris_Trevarthen)\ **Post date:** [November 19, 2018, 1:16am UTC](https://forum.katalon.com/t/cannot-see-real-ios-device-on-device-list/10625/4 "2018-11-19T01:16:16Z")
One of the first things you can do is see if the device is recognized by command line tools outside of Xcode: ```auto idevice_id -l ``` If that does show your device, then it could be that you don’t have permissions to run some of the other command line tools that Katalon (and Appium behind the scenes) require. You can reinstall those tools with: ```auto brew uninstall ideviceinstallerbrew uninstall libimobiledevice brew install --HEAD libimobiledevice brew link --overwrite libimobiledevice brew install --HEAD ideviceinstaller brew link --overwrite ideviceinstaller sudo chmod -R 777 /var/db/lockdown/ ``` Hope this helps, Chris ---
**Author:** ![rahul2](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@rahul2](https://forum.katalon.com/u/rahul2)\ **Post date:** [November 20, 2018, 10:34am UTC](https://forum.katalon.com/t/cannot-see-real-ios-device-on-device-list/10625/5 "2018-11-20T10:34:49Z")
Hi Chris, Still i am not able to proceed with iOS real device automation, Please help me on this. **System :** MacOS : 10.13.5 Appium version: 1.8.1 Katalon Version: 5.8.6 Xcode Version: 9.4.1 **Issues** Device is not listing Katalon \*\*Thanks \*\*Rahul.R ---
**Author:** ![Chris\_Trevarthen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/chris_trevarthen/32/358_2.png) [@Chris\_Trevarthen](https://forum.katalon.com/u/Chris_Trevarthen)\ **Post date:** [November 21, 2018, 4:23am UTC](https://forum.katalon.com/t/cannot-see-real-ios-device-on-device-list/10625/6 "2018-11-21T04:23:18Z")
Hi Rahul, Another thing you could try is to reset the trust settings between your device and the computer. Here are a couple of articles about that. You can see if it works to get the trust prompt to show again (and hopefully your device recognized): [http://osxdaily.com/2014/03/24/trust-this-computer-alert-ios/](http://osxdaily.com/2014/03/24/trust-this-computer-alert-ios/) [https://www.idownloadblog.com/2015/09/01/how-to-untrust-iphone-ipad/](https://www.idownloadblog.com/2015/09/01/how-to-untrust-iphone-ipad/ "Link: https://www.idownloadblog.com/2015/09/01/how-to-untrust-iphone-ipad/") Hope this helps, Chris ---
**Author:** ![adadiagne08](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/adadiagne08/32/11907_2.png) [@adadiagne08](https://forum.katalon.com/u/adadiagne08)\ **Post date:** [May 24, 2020, 9:00pm UTC](https://forum.katalon.com/t/cannot-see-real-ios-device-on-device-list/10625/7 "2020-05-24T21:00:04Z")
[issue duplicated](http://forum.katalon.com/t/ios-real-time-device-is-not-get-dected-in-katalon-studio/41116/3) ---
**Author:** ![Deepak2](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/deepak2/32/20469_2.png) [@Deepak2](https://forum.katalon.com/u/Deepak2)\ **Post date:** [July 13, 2020, 3:00am UTC](https://forum.katalon.com/t/cannot-see-real-ios-device-on-device-list/10625/8 "2020-07-13T03:00:22Z")
Hi, Any one found the solution for this as how the real device to be detected in Katalon 7.5.5 . My iOS device is not detected ---
**Author:** ![Chris\_Trevarthen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/chris_trevarthen/32/358_2.png) [@Chris\_Trevarthen](https://forum.katalon.com/u/Chris_Trevarthen)\ **Post date:** [July 13, 2020, 8:44pm UTC](https://forum.katalon.com/t/cannot-see-real-ios-device-on-device-list/10625/9 "2020-07-13T20:44:34Z")
Hi @Deepak2, There are some steps you could take that are listed in this post: > [@Troubleshooting Exceptions on Mobile - (Recommended: KS 7.x + Appium 1.15.1)](http://forum.katalon.com/t/troubleshooting-exceptions-on-mobile-recommended-ks-7-x-appium-1-15-1/20285): > > Mobile Testing Exception Troubleshooting Tips Here are some common troubleshooting steps to take when you encounter errors trying to spy, record, or execute a mobile test in Katalon Studio: If you see one of the following exceptions, you should check your Appium installation: Execution Exception NullPointerException “java.util.HashMap cannot be cast to org.openqa.selenium.WebElement” “Unable to parse remote response” “Support for xcode 0.1 is not supported. please upgrade to version 7.3 or h… Under the section " Real iOS Devices Not Showing in Device List". Could you try those and see if that helps your issue? – Chris ---
**Author:** ![Deepak2](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/deepak2/32/20469_2.png) [@Deepak2](https://forum.katalon.com/u/Deepak2)\ **Post date:** [December 26, 2021, 2:28am UTC](https://forum.katalon.com/t/cannot-see-real-ios-device-on-device-list/10625/10 "2021-12-26T02:28:05Z")
Hi Chris, I am trying to automate a iOS app using Katalon studio. For that I am using Simulators available from Xcode. I choose iphone8 plus(simulator). I have followed the steps to automate for the .app file. Installed already appium using the command prompt and the appium version : 1.22.1 and is set in ‘/usr/local/bin/appium’ . But now when I invoked the Katalon Studio , selected the file path for Integration app which I renamed with my target app name. I can see that app also displaying in simulator (Iphone 8 Plus) /Users/admin/Library/Developer/Xcode/DerivedData/WebDriverAgent-gfetfhocvwgzqvhcskixvlxobvwp/Build/Products/Debug-iphonesimulator/IntegrationApp.app But I am getting error while click on record button and provided the file path as mentioned above Please let me know where I am wrong in this case and how can I automate ios app using Katalon studio. **I am using KS: 8.2.0 , XCODE: Version 13.1 and Appium : 1.22.1** Are these compatible to each other. One more query , do I need to use appium lower version Error : java.util.concurrent.ExecutionException: org.openqa.selenium.SessionNotCreatedException: Unable to create a new remote session. Please check the server log for more details. Original error: An unknown server-side error occurred while processing the command. Original error: Could not load a driver for automationName ‘XCUITest’ and platformName ‘ios’. Please verify your Appium installation Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’ System info: host: ‘Admins-MacBook-Pro.local’, ip: ‘fe80:0:0:0:c79:bccc:f3f4:b871%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86\_64’, os.version: ‘10.16’, java.version: ‘1.8.0\_275’ Driver info: driver.version: IOSDriver remote stacktrace: UnknownError: An unknown server-side error occurred while processing the command. Original error: Could not load a driver for automationName ‘XCUITest’ and platformName ‘ios’. Please verify your Appium installation at getResponseForW3CError (/usr/local/lib/node\_modules/appium/node\_modules/appium-base-driver/lib/protocol/errors.js:804:9) at asyncHandler (/usr/local/lib/node\_modules/appium/node\_modules/appium-base-driver/lib/protocol/protocol.js:380:37) Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’ System info: host: ‘Admins-MacBook-Pro.local’, ip: ‘fe80:0:0:0:c79:bccc:f3f4:b871%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86\_64’, os.version: ‘10.16’, java.version: ‘1.8.0\_275’ Driver info: driver.version: IOSDriver at com.kms.katalon.composer.components.impl.dialogs.ProgressMonitorDialogWithThread.runAndWait(ProgressMonitorDialogWithThread.java:49) at com.kms.katalon.composer.mobile.objectspy.components.MobileLocalAppComposite$12.run(MobileLocalAppComposite.java:474) at org.eclipse.jface.operation.ModalContext$ModalContextThread.run(ModalContext.java:122) Caused by: org.openqa.selenium.SessionNotCreatedException: Unable to create a new remote session. Please check the server log for more details. Original error: An unknown server-side error occurred while processing the command. Original error: Could not load a driver for automationName ‘XCUITest’ and platformName ‘ios’. Please verify your Appium installation Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’ System info: host: ‘Admins-MacBook-Pro.local’, ip: ‘fe80:0:0:0:c79:bccc:f3f4:b871%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86\_64’, os.version: ‘10.16’, java.version: ‘1.8.0\_275’ Driver info: driver.version: IOSDriver remote stacktrace: UnknownError: An unknown server-side error occurred while processing the command. Original error: Could not load a driver for automationName ‘XCUITest’ and platformName ‘ios’. Please verify your Appium installation at getResponseForW3CError (/usr/local/lib/node\_modules/appium/node\_modules/appium-base-driver/lib/protocol/errors.js:804:9) at asyncHandler (/usr/local/lib/node\_modules/appium/node\_modules/appium-base-driver/lib/protocol/protocol.js:380:37) Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’ System info: host: ‘Admins-MacBook-Pro.local’, ip: ‘fe80:0:0:0:c79:bccc:f3f4:b871%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86\_64’, os.version: ‘10.16’, java.version: ‘1.8.0\_275’ Driver info: driver.version: IOSDriver at io.appium.java\_client.remote.AppiumCommandExecutor$1.createSession(AppiumCommandExecutor.java:208) at io.appium.java\_client.remote.AppiumCommandExecutor.createSession(AppiumCommandExecutor.java:217) at io.appium.java\_client.remote.AppiumCommandExecutor.execute(AppiumCommandExecutor.java:239) at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:552) at io.appium.java\_client.DefaultGenericMobileDriver.execute(DefaultGenericMobileDriver.java:42) at io.appium.java\_client.AppiumDriver.execute(AppiumDriver.java:1) at io.appium.java\_client.ios.IOSDriver.execute(IOSDriver.java:1) at org.openqa.selenium.remote.RemoteWebDriver.startSession(RemoteWebDriver.java:213) at org.openqa.selenium.remote.RemoteWebDriver.(RemoteWebDriver.java:131) at io.appium.java\_client.DefaultGenericMobileDriver.(DefaultGenericMobileDriver.java:38) at io.appium.java\_client.AppiumDriver.(AppiumDriver.java:84) at io.appium.java\_client.ios.IOSDriver.(IOSDriver.java:85) at com.kms.katalon.core.appium.driver.AppiumDriverManager.createMobileDriver(AppiumDriverManager.java:496) at com.kms.katalon.core.appium.driver.AppiumDriverManager.createMobileDriver(AppiumDriverManager.java:480) at com.kms.katalon.core.mobile.keyword.internal.MobileDriverFactory.startLocalMobileDriver(MobileDriverFactory.java:539) at com.kms.katalon.composer.mobile.objectspy.dialog.MobileInspectorController.startMobileApp(MobileInspectorController.java:196) at com.kms.katalon.composer.mobile.objectspy.components.MobileLocalAppComposite$12$1.call(MobileLocalAppComposite.java:479) at com.kms.katalon.composer.components.impl.dialogs.ProgressMonitorDialogWithThread.startThreadAndWait(ProgressMonitorDialogWithThread.java:36) at com.kms.katalon.composer.components.impl.dialogs.ProgressMonitorDialogWithThread.runAndWait(ProgressMonitorDialogWithThread.java:48) … 2 more Caused by: java.lang.reflect.InvocationTargetException at io.appium.java\_client.remote.AppiumCommandExecutor$1.createSession(AppiumCommandExecutor.java:186) … 20 more Caused by: org.openqa.selenium.WebDriverException: An unknown server-side error occurred while processing the command. Original error: Could not load a driver for automationName ‘XCUITest’ and platformName ‘ios’. Please verify your Appium installation Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’ System info: host: ‘Admins-MacBook-Pro.local’, ip: ‘fe80:0:0:0:c79:bccc:f3f4:b871%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86\_64’, os.version: ‘10.16’, java.version: ‘1.8.0\_275’ Driver info: driver.version: IOSDriver remote stacktrace: UnknownError: An unknown server-side error occurred while processing the command. Original error: Could not load a driver for automationName ‘XCUITest’ and platformName ‘ios’. Please verify your Appium installation at getResponseForW3CError (/usr/local/lib/node\_modules/appium/node\_modules/appium-base-driver/lib/protocol/errors.js:804:9) at asyncHandler (/usr/local/lib/node\_modules/appium/node\_modules/appium-base-driver/lib/protocol/protocol.js:380:37) at org.openqa.selenium.remote.W3CHandshakeResponse.lambda$errorHandler$0(W3CHandshakeResponse.java:62) at org.openqa.selenium.remote.HandshakeResponse.lambda$getResponseFunction$0(HandshakeResponse.java:30) at org.openqa.selenium.remote.ProtocolHandshake.lambda$createSession$0(ProtocolHandshake.java:126) at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:128) … 21 more ---
**Author:** ![albert.vu](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/albert.vu/32/20595_2.png) [@albert.vu](https://forum.katalon.com/u/albert.vu)\ **Post date:** [August 8, 2022, 7:30am UTC](https://forum.katalon.com/t/cannot-see-real-ios-device-on-device-list/10625/11 "2022-08-08T07:30:06Z")