# Cannot reload plugins **URL:** \ **Category:** Integrations\ **Tags:** plugins, katalon-studio\ **Created:** [August 20, 2019, 6:58am UTC](https://forum.katalon.com/t/cannot-reload-plugins/31798 "2019-08-20T06:58:54Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![brithwulf](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/brithwulf/32/2118_2.png) [@brithwulf](https://forum.katalon.com/u/brithwulf)\ **Post date:** [August 20, 2019, 6:58am UTC](https://forum.katalon.com/t/cannot-reload-plugins/31798/1 "2019-08-20T06:58:54Z")
Hello guys, I was able to reload plugins earlier, but now for some reason I can’t get plugins from the store. It gives me an error: ![image](https://europe1.discourse-cdn.com/katalon/original/2X/a/ad7baf3aafcfb5b7d09c4c7d7c4af1dd90b5cbd5.png) ![image](https://europe1.discourse-cdn.com/katalon/original/2X/e/e6d09b5b41f38a2a4968a2df5d7e14bc27152cec.png) I have configured username and password correctly in application.properties under .katalon folder. Why does it give me unauthorized status code as an response ? ---
**Author:** ![Alice](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/alice/32/472_2.png) [@Alice](https://forum.katalon.com/u/Alice)\ **Post date:** [August 20, 2019, 9:50am UTC](https://forum.katalon.com/t/cannot-reload-plugins/31798/2 "2019-08-20T09:50:21Z")
@brithwulf Which version do you use? Could you send me detail information on this issue?(full Screenshot , full log file(You can figure out it at Help → Error Log) ![image](https://europe1.discourse-cdn.com/katalon/original/2X/8/85f2b5460c91baa61ad39ab91377f96a01087223.png) ---
**Author:** ![brithwulf](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/brithwulf/32/2118_2.png) [@brithwulf](https://forum.katalon.com/u/brithwulf)\ **Post date:** [August 22, 2019, 8:22am UTC](https://forum.katalon.com/t/cannot-reload-plugins/31798/3 "2019-08-22T08:22:22Z")
hmm, now I get this kind of error: ``` com.kms.katalon.plugin.models.KStoreClientAuthException: javax.crypto.IllegalBlockSizeException: Input length must be multiple of 8 when decrypting with padded cipher at com.kms.katalon.composer.handlers.RequireAuthorizationHandler.getUsernamePasswordCredentials(RequireAuthorizationHandler.java:49) at com.kms.katalon.composer.handlers.ManagePluginsHandler.execute(ManagePluginsHandler.java:21) at com.kms.katalon.composer.toolbar.PluginStoreToolControl$1$3.widgetSelected(PluginStoreToolControl.java:75) at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:249) at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84) at org.eclipse.swt.widgets.Display.sendEvent(Display.java:4418) at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1079) at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4236) at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3824) at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$4.run(PartRenderingEngine.java:1121) at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336) at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1022) at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:150) at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:693) at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336) at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:610) at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:148) at com.kms.katalon.core.application.Application.internalRunGUI(Application.java:154) at com.kms.katalon.core.application.Application.runGUI(Application.java:144) at com.kms.katalon.core.application.Application.start(Application.java:74) at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610) at org.eclipse.equinox.launcher.Main.run(Main.java:1519) Caused by: javax.crypto.IllegalBlockSizeException: Input length must be multiple of 8 when decrypting with padded cipher at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:936) at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:847) at com.sun.crypto.provider.PKCS12PBECipherCore.implDoFinal(PKCS12PBECipherCore.java:399) at com.sun.crypto.provider.PKCS12PBECipherCore$PBEWithSHA1AndDESede.engineDoFinal(PKCS12PBECipherCore.java:431) at javax.crypto.Cipher.doFinal(Cipher.java:2164) at com.kms.katalon.util.CryptoUtil.decode(CryptoUtil.java:86) at com.kms.katalon.composer.handlers.RequireAuthorizationHandler.getUsernamePasswordCredentials(RequireAuthorizationHandler.java:43) ... 31 more ``` ![image](https://europe1.discourse-cdn.com/katalon/original/2X/5/55a23d03d28a3fd921129c509e424d265c1cc60c.png) I am using 6.3.2 of katalon version. \*\*Error log: \*\* ``` !ENTRY org.eclipse.e4.ui.workbench 4 0 2019-08-22 12:23:43.680 !MESSAGE Credentials not found. !ENTRY org.eclipse.e4.ui.workbench 4 0 2019-08-22 12:23:43.681 !MESSAGE Failed to reload plugins. ``` ---
**Author:** ![tanvi.kashyap](https://avatars.discourse-cdn.com/v4/letter/t/dec6dc/32.png) [@tanvi.kashyap](https://forum.katalon.com/u/tanvi.kashyap)\ **Post date:** [September 6, 2019, 12:22pm UTC](https://forum.katalon.com/t/cannot-reload-plugins/31798/4 "2019-09-06T12:22:17Z")
Hi , I am also facing issue in reload plugin. I was able to reload plugin on katalon 6.2.1 earlier but now getting error in plugin reload for katalon 6.2.2 and later versions. Error log is attached ![image](https://europe1.discourse-cdn.com/katalon/original/2X/0/0721ea456d7acc3f0f5a83508b74579f698cadd0.png) [Error.log](https://europe1.discourse-cdn.com/katalon/original/2X/3/34fc0de5a1c59cfec87a3e9c1756d7572648e223.log) (381.5 KB) ---
**Author:** ![huynguyen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/huynguyen/32/552_2.png) [@huynguyen](https://forum.katalon.com/u/huynguyen)\ **Post date:** [September 6, 2019, 5:44pm UTC](https://forum.katalon.com/t/cannot-reload-plugins/31798/5 "2019-09-06T17:44:35Z")
Hi @brithwulf, please delete the application.properties file in your \/.katalon folder, then reactivate Katalon Studio and try reloading again. @tanvi.kashyap, please use the latest version of Katalon Studio and try reloading again. If error occurs, please send us the error log file. ---
**Author:** ![brithwulf](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/brithwulf/32/2118_2.png) [@brithwulf](https://forum.katalon.com/u/brithwulf)\ **Post date:** [September 10, 2019, 8:08am UTC](https://forum.katalon.com/t/cannot-reload-plugins/31798/6 "2019-09-10T08:08:47Z")
Hello, I have deleted .applicationproperties file, but same error appears. This is the error message: ``` Error reloading plugins com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: credential: ****@***.**, endpoint: https://store.katalon.com/api/products/ks?appVersion=6.3.3 at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:189) at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:61) at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55) Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80) at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:201) at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:74) ... 2 more Caused by: org.apache.http.conn.HttpHostConnectException: Connect to store.katalon.com:443 [store.katalon.com/34.235.178.7, store.katalon.com/54.86.12.89] failed: Connection timed out: connect at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:151) at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353) at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380) at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236) at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184) at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88) at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110) at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107) at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:259) at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59) ... 4 more Caused by: java.net.ConnectException: Connection timed out: connect at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:337) at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134) ... 15 more ``` **P.S:** Also, when I try to reach the endpoint [https://store.katalon.com/api/products/ks?appVersion=6.3.3](https://store.katalon.com/api/products/ks?appVersion=6.3.3), it gives me a response: 401 Unauthorized, but I’ve given authorization user and password ![image](https://europe1.discourse-cdn.com/katalon/original/2X/0/065d2d3d6cfd087a3baea12a0fedeccf701e4050.png) ---
**Author:** ![huynguyen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/huynguyen/32/552_2.png) [@huynguyen](https://forum.katalon.com/u/huynguyen)\ **Post date:** [September 10, 2019, 8:15am UTC](https://forum.katalon.com/t/cannot-reload-plugins/31798/7 "2019-09-10T08:15:35Z")
Hi @brithwulf, Are you behind a proxy? ---
**Author:** ![brithwulf](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/brithwulf/32/2118_2.png) [@brithwulf](https://forum.katalon.com/u/brithwulf)\ **Post date:** [September 10, 2019, 8:16am UTC](https://forum.katalon.com/t/cannot-reload-plugins/31798/8 "2019-09-10T08:16:55Z")
Yes, I am behind the proxy and I’ve selected in katalon proxy settings Use system proxy. ---
**Author:** ![huynguyen](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/huynguyen/32/552_2.png) [@huynguyen](https://forum.katalon.com/u/huynguyen)\ **Post date:** [September 10, 2019, 9:24am UTC](https://forum.katalon.com/t/cannot-reload-plugins/31798/9 "2019-09-10T09:24:31Z")
Please select manual proxy option and provide the address and port of your proxy, then reload again ---
**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\ **Post date:** [September 19, 2019, 11:39am UTC](https://forum.katalon.com/t/cannot-reload-plugins/31798/10 "2019-09-19T11:39:01Z")
> [@brithwulf](#): > > Yes, I am behind the proxy and I’ve selected in katalon proxy settings Use system proxy. I believe I have found out a work around. See > [@How to set proxy programatically](http://forum.katalon.com/t/how-to-set-proxy-programatically/14350/5): > > I have found a work around. You will set “Manual Proxy Configuration” to Katalon Studio. This will let “Reload plugins” operation to success. But your test case scripts will be unable to reach to the hosts on your intranet. Now you can use Desired Capability to tell Chrome browser of proxy configuration. Chrome browser accepts --proxy-bypass-list option. You can specify the host name (ip address) of your target host on your intranet. [--proxy-bypass-list] This worked for me. Also it is poss…