# Cannot connect to Katalon TestOPs server **URL:** \ **Category:** Web Testing\ **Tags:** katalon-studio\ **Created:** [January 13, 2020, 8:46am UTC](https://forum.katalon.com/t/cannot-connect-to-katalon-testops-server/38571 "2020-01-13T08:46:38Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![pratap.kumar.sen](https://avatars.discourse-cdn.com/v4/letter/p/b9e5f3/32.png) [@pratap.kumar.sen](https://forum.katalon.com/u/pratap.kumar.sen)\ **Post date:** [January 13, 2020, 8:46am UTC](https://forum.katalon.com/t/cannot-connect-to-katalon-testops-server/38571/1 "2020-01-13T08:46:38Z")
Hi Thanh, I downloaded the latest version (7.2.2) for windows 64 bit system. During activation, I am passing correct email id and Password but getting the error “cannot connect to katalon TestOps server, Please check your internet connection and try again”. But I can login to Katalon site with same email id and Password. I tried with version 5.7.1 then it is activated (with same email and Password). Please guide me to activate the latest katalon version. Thanks, Pratap Kumar Sen ---
**Author:** ![ThanhTo](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/thanhto/32/697_2.png) [@ThanhTo](https://forum.katalon.com/u/ThanhTo)\ **Post date:** [January 13, 2020, 8:47am UTC](https://forum.katalon.com/t/cannot-connect-to-katalon-testops-server/38571/2 "2020-01-13T08:47:51Z")
Hi @pratap.kumar.sen Are you currently behind and proxy ? If yes then please go to Proxy Configuration in Activation Dialog, choose Manual Configuration and provide the necessary information. ---
**Author:** ![pratap.kumar.sen](https://avatars.discourse-cdn.com/v4/letter/p/b9e5f3/32.png) [@pratap.kumar.sen](https://forum.katalon.com/u/pratap.kumar.sen)\ **Post date:** [January 13, 2020, 10:12am UTC](https://forum.katalon.com/t/cannot-connect-to-katalon-testops-server/38571/3 "2020-01-13T10:12:14Z")
Hi @ThanhTo, Thank you… It is working now 🙂 ---
**Author:** ![vivi.hapsari](https://avatars.discourse-cdn.com/v4/letter/v/d78d45/32.png) [@vivi.hapsari](https://forum.katalon.com/u/vivi.hapsari)\ **Post date:** [March 17, 2020, 4:52pm UTC](https://forum.katalon.com/t/cannot-connect-to-katalon-testops-server/38571/4 "2020-03-17T16:52:14Z")
Hello I got the same case,but in my case I cannot connect when I didn’t use proxy setting .can you give me a solution? ---
**Author:** ![ann](https://avatars.discourse-cdn.com/v4/letter/a/76d3ee/32.png) [@ann](https://forum.katalon.com/u/ann)\ **Post date:** [May 13, 2020, 4:37am UTC](https://forum.katalon.com/t/cannot-connect-to-katalon-testops-server/38571/5 "2020-05-13T04:37:01Z")
I’m struggling with the same. Please tell us if you found a solution yet? ---
**Author:** ![Loan\_Tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/loan_tran/32/11091_2.png) [@Loan\_Tran](https://forum.katalon.com/u/Loan_Tran)\ **Post date:** [May 13, 2020, 4:42am UTC](https://forum.katalon.com/t/cannot-connect-to-katalon-testops-server/38571/6 "2020-05-13T04:42:17Z")
@vivi.hapsari @ann Is there any special characters in your password? Besides, try again with latest release and send us the log file if you still meet the error ---
**Author:** ![ann](https://avatars.discourse-cdn.com/v4/letter/a/76d3ee/32.png) [@ann](https://forum.katalon.com/u/ann)\ **Post date:** [May 14, 2020, 9:48am UTC](https://forum.katalon.com/t/cannot-connect-to-katalon-testops-server/38571/7 "2020-05-14T09:48:43Z")
How do I send the log files? Can you please show or tell the steps… Also, please let us know what special chars are allowed in the passwords? ---
**Author:** ![Loan\_Tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/loan_tran/32/11091_2.png) [@Loan\_Tran](https://forum.katalon.com/u/Loan_Tran)\ **Post date:** [May 15, 2020, 3:07am UTC](https://forum.katalon.com/t/cannot-connect-to-katalon-testops-server/38571/8 "2020-05-15T03:07:25Z")
@ann To get log file: - MAC package: Content → MacOS → config → .metadata → .log ![Screen Shot 2020-05-15 at 10.04.12 AM](https://europe1.discourse-cdn.com/katalon/original/2X/1/1164e2c79bbd0ddf1c82e646805bba8b16270e30.png) - Window package: config → .metadata → .log ---
**Author:** ![edwin.anggara21](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/edwin.anggara21/32/16104_2.png) [@edwin.anggara21](https://forum.katalon.com/u/edwin.anggara21)\ **Post date:** [May 20, 2020, 5:26am UTC](https://forum.katalon.com/t/cannot-connect-to-katalon-testops-server/38571/9 "2020-05-20T05:26:13Z")
Hi @ThanhTo, I already use “Use system proxy configuration” on config proxy menu. ![image](https://europe1.discourse-cdn.com/katalon/original/2X/6/67904bc60e723f25f6edae35afe512f289ee8e79.png) and i can acces [analytics.katalon.com](http://analytics.katalon.com) ![image](https://europe1.discourse-cdn.com/katalon/original/2X/5/5ca2bc2592d92a624f7c49d53bac07aefd378615.png) But when i try to activate for version 7, i still get error like picture below. please help me to resolve this. ![image](https://europe1.discourse-cdn.com/katalon/original/2X/4/4fe7f252023e289eea612759e3cd6939c0672317.png) ---
**Author:** ![ragraval](https://avatars.discourse-cdn.com/v4/letter/r/ea5d25/32.png) [@ragraval](https://forum.katalon.com/u/ragraval)\ **Post date:** [September 21, 2020, 5:08am UTC](https://forum.katalon.com/t/cannot-connect-to-katalon-testops-server/38571/10 "2020-09-21T05:08:32Z")
I’m trying to use Katalon\_Studio\_Windows\_64-7.7.0 after I registered in the website and downloaded the latest app available. I’m accessing a remote machine through VPN and inside it trying to use KS without any proxy. The credentials I’m using are working good in the website. Please help. ---
**Author:** ![muhammad.abrar](https://avatars.discourse-cdn.com/v4/letter/m/e9bcb4/32.png) [@muhammad.abrar](https://forum.katalon.com/u/muhammad.abrar)\ **Post date:** [October 14, 2020, 8:00am UTC](https://forum.katalon.com/t/cannot-connect-to-katalon-testops-server/38571/11 "2020-10-14T08:00:57Z")
I’m also facing the same issue. Can someone help? ---
**Author:** ![moustapha.ouknam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/moustapha.ouknam/32/16103_2.png) [@moustapha.ouknam](https://forum.katalon.com/u/moustapha.ouknam)\ **Post date:** [April 27, 2021, 2:38pm UTC](https://forum.katalon.com/t/cannot-connect-to-katalon-testops-server/38571/12 "2021-04-27T14:38:46Z")
hi @ragraval, have you found a solution since ? I have the same problem in my company. I ask team to have information about proxy but i dont knowif they will can answer me…