Can not activate Katalon Studio v7.0.0 behind Proxy

I have a username/password pair which worked for v6.3.3.

But I can not activate v7.0.0 rc2 with that credential.

cannotactivateks7
cannotactivateks7.png976x562 24.1 KB

I can not start using v7.0.0.


I created a new account with new Email address and password. Of course I configured proxy appropriatedly. Then I tried to activate v7.0.0. But failed.

Invalid username or password


.log.txt (122.8 KB)

In the .log file, I found the following Stack Trace is repeated.

Thu Oct 10 11:34:43 JST 2019
Activation collection is failed
com.kms.katalon.integration.analytics.exceptions.AnalyticsApiExeception: Connect to analytics.katalon.com:443 [analytics.katalon.com/52.87.17.217, analytics.katalon.com/18.204.246.86] failed: Connection timed out: connect
	at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.requestToken(AnalyticsApiProvider.java:109)
	at com.kms.katalon.integration.analytics.providers.TestOpsFeatureActivatorImpl.connect(TestOpsFeatureActivatorImpl.java:32)
	at com.kms.katalon.application.utils.ActivationInfoCollector.getLicenseFromTestOps(ActivationInfoCollector.java:233)
	at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:201)
	at com.kms.katalon.activation.dialog.ActivationDialogV2$8.lambda$2(ActivationDialogV2.java:177)
	at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
	at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
	at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4211)
	at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3827)
	at org.eclipse.jface.window.Window.runEventLoop(Window.java:818)
	at org.eclipse.jface.window.Window.open(Window.java:794)
	at com.kms.katalon.util.ComposerActivationInfoCollector.checkActivationDialog(ComposerActivationInfoCollector.java:85)
	at com.kms.katalon.util.ComposerActivationInfoCollector.checkActivation(ComposerActivationInfoCollector.java:65)
	at com.kms.katalon.core.application.ApplicationStaupHandler.checkActivation(ApplicationStaupHandler.java:26)
	at com.kms.katalon.core.application.LifeCycleManager$2.handleEvent(LifeCycleManager.java:212)
	at org.eclipse.e4.ui.services.internal.events.UIEventHandler$1.run(UIEventHandler.java:40)
	at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
	at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
	at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4211)
	at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3827)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$4.run(PartRenderingEngine.java:1121)
	at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1022)
	at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:150)
	at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:693)
	at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
	at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:610)
	at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:148)
	at com.kms.katalon.core.application.Application.internalRunGUI(Application.java:163)
	at com.kms.katalon.core.application.Application.runGUI(Application.java:153)
	at com.kms.katalon.core.application.Application.start(Application.java:83)
	at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
	at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
	at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
	at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
	at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673)
	at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610)
	at org.eclipse.equinox.launcher.Main.run(Main.java:1519)
	[CIRCULAR REFERENCE:com.kms.katalon.integration.analytics.exceptions.AnalyticsApiExeception: Connect to analytics.katalon.com:443 [analytics.katalon.com/52.87.17.217, analytics.katalon.com/18.204.246.86] failed: Connection timed out: connect]


I suppose that Katalon Studio 7.0.0 is trying to connect to analytics.katalon.com:443 [analytics.katalon.com/52.87.17.217, analytics.katalon.com/18.204.246.86] WITHOUT respecting the Proxy config .

This would imply that, if you are behind a corporate Proxy, nobody would be able to activate KS v7.0.0.

1 Like

I tried to activate KS v7.0.0 in a network WITHOUT proxy using the credential which were once failed in a network WITH proxy. I could activate it. This proves that Proxy is significant.

@ThanhTo, @devalex88

Please look at this. This default prevents me from the v7.0

@kazurayam

Can you try to download 7.0.1 to see if the proxy works ?

I tried v7.0.2 on Windows 10.
I could activate v7.0.2 behind Proxy.
Thank you.