# \[Bug / Glitch\] \[True Platform\] My account suddenly reverted to the old "Katalon Testops" UI while previously already "upgraded" to the new UI

**URL:** <https://forum.katalon.com/t/bug-glitch-true-platform-my-account-suddenly-reverted-to-the-old-katalon-testops-ui-while-previously-already-upgraded-to-the-new-ui/194014>\
**Category:** Test management\
**Tags:** bugs-report, true-platform\
**Created:** [September 18, 2026, 7:25am UTC](https://forum.katalon.com/t/bug-glitch-true-platform-my-account-suddenly-reverted-to-the-old-katalon-testops-ui-while-previously-already-upgraded-to-the-new-ui/194014 "2026-09-18T07:25:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![farizagati](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/farizagati/32/28246_2.png) [@farizagati](https://forum.katalon.com/u/farizagati)\
**Post date:** [September 18, 2026, 7:25am UTC](https://forum.katalon.com/t/bug-glitch-true-platform-my-account-suddenly-reverted-to-the-old-katalon-testops-ui-while-previously-already-upgraded-to-the-new-ui/194014/1 "2026-09-18T07:25:45Z")

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Hi guys, I need help over here.

My account suddenly got reverted to the old Katalon Testops UI.

I can’t remembered exactly what was triggering this issue, but from what I remembered:

- I tried to “stop” and deleted the old scheduled test execution from the Katalon Testops
- I was also tried to delete some test suite from new UI (which actually linked to the github, but if I remembered correctly, seems my github token was already expired, so it won’t updated)

For the account details:  
account ID: 1299094  
org ID: 1453640

Let me know if need any other account details to check more.

See attached below on the UI:

 ![image](https://europe1.discourse-cdn.com/katalon/original/3X/b/e/be7b6d69715b4fc2784b65e1183882ebcd417659.jpeg)

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**Author:** ![dineshh](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/dineshh/32/24488_2.png) [@dineshh](https://forum.katalon.com/u/dineshh)\
**Post date:** [September 18, 2026, 7:32am UTC](https://forum.katalon.com/t/bug-glitch-true-platform-my-account-suddenly-reverted-to-the-old-katalon-testops-ui-while-previously-already-upgraded-to-the-new-ui/194014/2 "2026-09-18T07:32:40Z")

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have you reached out to support team already?

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<div class="post-metadata">

**Author:** ![farizagati](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/farizagati/32/28246_2.png) [@farizagati](https://forum.katalon.com/u/farizagati)\
**Post date:** [September 18, 2026, 10:45am UTC](https://forum.katalon.com/t/bug-glitch-true-platform-my-account-suddenly-reverted-to-the-old-katalon-testops-ui-while-previously-already-upgraded-to-the-new-ui/194014/3 "2026-09-18T10:45:28Z")

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Hi dineshh,

Thanks for reminding it. Yes, just now I have escalated via support and it’s worked back again 😄