Activate Katalon Studio


Thank you so much for your response, I have tried the new version and getting the same error as ‘Please make sure your credentials are valid’. I am not sure the error is due to the proxy.


Any update on this?
Same issue applies for me after downloading 7.0.8, “Please make sure your credentials are valid”.


Today I have download KS 7 new version and getting same message.'Please make sure your credentials are valid’ though the login credentials are correct and it works on the Katalon website. Also I reset my password and tried it again but no luck same error message. Can someone help me?

Thanks in advance!

To everyone that cannot activate: If possible please send me the email, I’ll reset your password and test it for you.

not sure which email to send response



Hi, Can you please help me i am as well getting same error message. “Please make sure your credentials are valid.” . This message only appears on new version of studio. Whereas the login works fine on prior version of Katalon studio and I am also able to login into the website.

Hi, I have downloaded the latest version of Katalon and i still can’t use it because it does not let me activate it online, i always receive the error message “Please make sure your credentials are valid”.

Hi, I have the same problem on version 7.0.10. Is there any solution yet? We have bought license and cant activate it. “Please make sure your credentials are valid.” I’m sure they are valid. Is there any solution yet? We use proxy using proxy script. All previous versions prior to 7 were working and activating with no problem with option “Use system proxy configuration”…

On 7.0.7, looks like I’m having the same issue. The Katalon Studio Activation window pops up to log into, and using the same credentials to successfully log into the web site, I’m getting the “Please make sure your credentials are valid” message. Last week, I was able to run Katalon just fine. Now it just closes after closing the Katalon Studio Activation window.

Even am facing the same issue…how to solve it with this latest version of 7.0 ? Someone kindly suggest. This is becoming a large obstacle in our project work.

Hi using the same credentials to successfully log into the web site, I’m getting the “Please make sure your credentials are valid” message.

Looks like Katalon doesnt support proxy scripts :confused: Do you gus also use proxy through script? If yes, try this workaround:

Install Fiddler - it works as proxy.
Configure Katalon to use Fiddler as proxy (I used manual proxy option in Katalon to connect to fiddler at

Activation worked for me. Running tests also works, as long as Fiddler is running.
Tested with trial license.
Not tested with Runtime yet.

Hi, Am attempting to activate Katalon Studio after creating/registering account but continuing to get “Unauthorized” message. Can log into the Web Portal with same credentials with no issues. Using “”, Appears to attempt to “log in…” then returns Unauthorised. Email received with request to Activate. None of the Proxy options make any difference.

Can anyone please suggest me to solve the below issue, issue occurs while executing test suite through CMD prompt window. And I have used Runtime Engine path for execution.

Issue as follows:

The number of valid offline licenses: 0
Offline activation failed.
Start activating online…
Online activation for console mode failed.
Activation failed. Please make sure you are using a valid license.
All launchers terminated


KSE is not used for executing tests in console mode. Please point it to the Runtime Engine instead.

Thanks for the reply @ThanhTo.
I tried with Runtime Engine path also, Same error throws.

Are you on Mac or Windows ? If you’re on Mac then you’re likely have to point the path of the executable to katalonc. Please refer to this:

A post was merged into an existing topic: Email or password is invalid! when activating Katalon version 6.x.x

I’m not to activate it either.

Hi - We’ve just downloaded Katalon Studio 7.2.1 on a Windows 64 bit machine and are attempting to activate it. We have no proxy in place and the url can be used in a browser on the same machine with same creds to log in. Yet in the activation window we see (after a pause):

Cannot connect to Katalon TestOps server.
Please check your internet connection and try again.

Our aim here is simply to get the trial version up and running on our CI server to see how it works and whether we wish to proceed with a purchase. But the activation process is currently blocking us from doing this. Can you please advise?

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