Katalon Studio v5.8 - It's time for the all-new API testing experience
kelljohm
Katalon Apprentice
02/16/2018

IE11 not working

Hi, I started reviewing your product as my Company is looking at soloutions to our automation process. IE11 record and playback is not working and from reading other reported issues this is over 6 months old.Is there a plan to fix this bug? If so when will it be released? I currently have 13 testers but the IE issue would eliminate your product from consideration. Alternatively to the bug fix is there a work around? Note I followed your FAQ for IE setup and it did not resolve the problem. Thanks.



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  • Vinh Nguyen
    Katalon Moderator
    02/17/2018
    Can you provide more details about your issue?
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  • kelljohm
    Katalon Apprentice
    02/20/2018
    Hi Alex,
    Details as follows.

    IE Version is
    IE 11
    Version 11.608.15063.0

    Steps to reproduce
    Create New Project
    Click on RECORD WEB button
    Added in my URL and selected IE
    Web page opens
    On the web page  :
    Fill in login details
       add user name
       add password
       select dropdown menu
       press login button

    Result
    No actions are recorded
    If I try the same in Chrome I get 5 steps recorded

    Note:Before I tried the test (per your FAQ page)  I updated the registry and set the zoom to 100%



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  • Nikita Channawar
    Katalon Apprentice
    02/28/2018
    Hi Alex,

    I am also facing same problem as stated by kelljohm, In my company we are using Internet Explorer browser only, Katalon tool is compatible with all the browser but failing to handle IE browser. I have written script for handling popup and it is executing and getting passed in chrome whereas in Internet Explorer 11 it is getting failed.

    It would be great help if this kind of issue get resolved in IE11.

    Please Note: I have performed all configuration which is documented for Internet Explorer.





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  • mahesh joshi
    Katalon Apprentice
    03/07/2018
    Hi all , I work in govt organisation and trying to introduce katalon at my work place.I am also having problem when running on IE! We have internal application which only works on IE ! Please fix IE issue otherwise my organisation will not consider katalon studio!
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  • Steve
    Katalon Apprentice
    03/08/2018
    Hi did anyone on this thread trying to get IE to work get this message. Unexepected error launching IE. Protected Mode settings are not the same for all zones. Enable Protected mode must ne set to the same value for all zones error message? Build version 3.7.1 revision 8a0009a 2017-11-06T21:07. One of our projects on works on IE - not supported on Google Chrome or Firefox any suggestion? Yes I have disable Protected mode on IE 11 browser still get message.
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  • Vinh Nguyen
    Katalon Moderator
    03/09/2018
    Steve said:
    Hi did anyone on this thread trying to get IE to work get this message. Unexepected error launching IE. Protected Mode settings are not the same for all zones. Enable Protected mode must ne set to the same value for all zones error message? Build version 3.7.1 revision 8a0009a 2017-11-06T21:07. One of our projects on works on IE - not supported on Google Chrome or Firefox any suggestion? Yes I have disable Protected mode on IE 11 browser still get message.
    No you don't have to 'disable' protected mode. This error message indicates you have to apply the same protected mode settings for all zones, therefore in your case you have to disable protected modes from all other zones :)
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  • Nikita Channawar
    Katalon Apprentice
    03/16/2018
    Hi All,

    Can anyone help, how to handle download dialogue box in Internet Explorer?
    Also, upload Document functionality as i have followed all scripts provided in various site for upload functionality but no luck.

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  • naveen
    Katalon Apprentice
    06/04/2018
    i am facing the same issue. Katalon studio gets hung and unable to click on any of the element. Please help me in resolving the issue. Its works fine in chrome and firefox browser.
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  • Alexandru Eremia
    Katalon Apprentice
    06/06/2018
    having the same problem here. Katalon studio is unable to click on any element. works fin in chrome, firefox and edge. 

    thanks
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  • David Edmondson
    Katalon Ambassador
    06/06/2018
    edited June 6
    I have no issues running Test Cases, Test Suites and Test Suite Collections in IE Browser...
    IE v11.0.9600.19002
    iedriverserver.exe (v3.6.0.0)

    Please follow these instructions to allow IE v11 to work properly with Katalon Studio:

    https://docs.katalon.com/display/KD/Internet+Explorer+Configurations

    If you have a different version if IE 11, you may need to use a different IE WebDriver version (e.g. v3.1 or v3.12)

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  • Susan Dollar
    Katalon Apprentice
    06/13/2018
    I have no issues running Test Cases, Test Suites and Test Suite Collections in IE Browser...
    IE v11.0.9600.19002
    iedriverserver.exe (v3.6.0.0)

    Please follow these instructions to allow IE v11 to work properly with Katalon Studio:

    https://docs.katalon.com/display/KD/Internet+Explorer+Configurations

    If you have a different version if IE 11, you may need to use a different IE WebDriver version (e.g. v3.1 or v3.12)

    In reference to setting a registry entry (FEATURE_BFCACHE) for IE11, I do not have this entry and am not having any issues. Is this entry absolutely necessary?
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  • David Edmondson
    Katalon Ambassador
    06/13/2018
    I don't remember which IE Browser issue is resolved with that registry setting, but I have not noticed any negative consequence with having it entered on either of my PCs (Windows 7 & Windows 10)...
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